At a Glance
- Tasks: Manage relationships with SMB customers and drive revenue growth through engagement and retention.
- Company: Join a leading payment services provider with a diverse and inclusive culture.
- Benefits: Flexible healthcare, pension contributions, paid time off, and wellbeing allowances.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping businesses thrive while developing your career.
- Qualifications: Experience in customer contact roles and strong negotiation skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a Corporate Relationship Executive to join our Existing Customer Management SMB team to help us unleash the potential of every business.
About the Team
The team is responsible for managing the payments business for larger SMB customers by driving additional revenue from the accounts to hit financial growth targets.
Responsibilities
- Act as the main point of contact for a portfolio of SMB customers.
- Drive merchant advocacy and customer engagement within the mid‑market portfolio.
- Protect and grow net revenue through customer retention and cross‑sell activity.
- Reduce attrition and limit giveaways during reviews.
- Ensure contracts are in place and up to date to support retention.
- Increase product penetration to achieve cross‑sell targets.
- Demonstrate understanding of company products and services, articulating customer requirements to enhance the product roadmap.
- Focus on account retention with a growth mindset to identify and pursue new opportunities.
Requirements
- Experience in a telephony‑based customer contact position.
- Confidence in influencing and negotiating with customers when advising on products and services.
- Target‑based mindset; well organised, self‑motivated and tenacious, with the ability to explain complex information to customers.
- Knowledge and experience of Excel and CRM.
- Experience managing a portfolio and meeting individual sales targets.
Bonus Skills
- Previous experience in a payments environment.
- Experience of technical sales.
Company Culture
What makes a Worldpayer? Think, Act, Win. We stay curious, ask the right questions, find creative solutions to simplify the complex, empower decisions, and work together to win and learn.
Benefits
- My Health: We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.
- My Money: We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA.
- My Lifestyle: We offer Employee Assistance Programs to support through any changes that matter to you.
- My Family: Our family inclusion network offers support for Worldpayers raising families and caring for family members.
- My Protection: We offer company‑funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.
- My Time Off: We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
- My Specialized Support: We offer company‑funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.
- My Wellbeing Allowance: We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing.
Worldpay is the leading provider of payment services in the United Kingdom, committed to offering a diverse and inclusive workplace.
Corporate Relationship Manager in Gateshead employer: Worldpay Group Plc
Worldpay is an exceptional employer that prioritises employee wellbeing and growth, offering a comprehensive benefits package including healthcare allowances, pension contributions, and family support initiatives. Our dynamic work culture encourages curiosity and collaboration, empowering employees to drive meaningful change while achieving their professional goals in a supportive environment. Join us in our mission to simplify payments for businesses and enjoy the unique advantages of working in a leading payment services provider in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Relationship Manager in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Corporate Relationship Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Understand their customer base and think about how you can drive engagement and retention. Show them you’re not just another candidate, but someone who can truly add value to their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your telephony-based customer contact skills and your ability to influence and negotiate. Confidence is key, so make sure you can articulate your strengths clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of unleashing the potential of every business.
We think you need these skills to ace Corporate Relationship Manager in Gateshead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Corporate Relationship Manager role. Highlight your experience in managing customer relationships and driving revenue, as this is key for us at StudySmarter.
Showcase Your Skills:Don’t forget to mention your telephony-based customer contact experience and any relevant CRM knowledge. We want to see how you can influence and negotiate with customers, so give us examples!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your achievements and how they relate to the responsibilities of the role. We appreciate a well-organised application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Worldpay Group Plc
✨Know Your Portfolio
Before the interview, make sure you understand the types of SMB customers you'll be managing. Research their needs and how your potential employer's products can help them grow. This will show that you're proactive and ready to engage with clients right from the start.
✨Master the Art of Influence
Since the role involves influencing and negotiating with customers, practice articulating complex information in a simple way. Use examples from your past experiences where you've successfully persuaded clients or resolved issues. This will demonstrate your confidence and communication skills.
✨Showcase Your Target-Driven Mindset
Be prepared to discuss your previous sales targets and how you met or exceeded them. Bring specific numbers and examples to the table. This will highlight your self-motivation and tenacity, which are key traits for this role.
✨Familiarise Yourself with CRM Tools
Since experience with CRM systems is a requirement, brush up on your knowledge of these tools. If you have experience with specific software, mention it during the interview. This shows that you're not only qualified but also ready to hit the ground running.
