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For Companies At a Glance
- Tasks: Help customers manage their payments and resolve arrears through calls and digital communication.
- Company: Join Worldpay, a leading payment processing provider with a vibrant Manchester office.
- Benefits: Enjoy competitive salary, commission bonuses, 25 days leave, and life assurance.
- Other info: Hybrid working available, with opportunities for professional growth and development.
- Why this job: Make a real difference by supporting customers while developing your career in a dynamic environment.
- Qualifications: Experience in collections or customer service, strong communication skills, and IT proficiency.
The predicted salary is between 25000 - 30000 £ per year.
Worldpay is a Merchant Services and Payment Processing Provider offering a payment gateway for online transactions. We provide simple and reliable card payment solutions used by over 1 million merchants worldwide, processing approximately 110 million transactions daily and moving billions of transactions annually.
About the team
We are currently recruiting enthusiastic, target‑driven Collection’s Advisors to join our vibrant Manchester Office in the desirable Spinningfields area of Manchester City Centre. Our newly refurbished offices provide a friendly yet professional environment where successful candidates can develop and grow.
What you will be doing
- Recover customer arrears via telephone, written communications and other digital methods introduced into the department/function.
- Act as the first point of contact for customers with outstanding arrears.
- Reinstate Direct Debits to adhere to our One Call Resolution aim.
- Show empathy to vulnerable customers.
- Negotiate and set up repayment arrangements.
- Adhere to rules and guidelines set by the company and its regulators (FCA/ICO/FLA).
- Meet KPIs set by the business.
What you will bring
- Experience working in Collections (Late or Early Arrears) as a Collections Agent, Collections Advisor, Credit Controller or similar.
- Strong customer service and communication skills with the ability to empathise with people.
- The ability to adapt to change in a fast‑paced environment.
- Experience working within a regulated organisation.
- Polite telephone manner.
- Strong IT skills to navigate multiple platforms.
- Experience working with Microsoft Office – Word, Excel and Outlook.
What we offer you
- Scheduled development time to support career progression.
- 25 days annual leave per annum plus bank holidays.
- Life Assurance x 4 salary.
- Competitive salary plus up to £500 per month commission‑based bonus scheme.
- Location Manchester City Centre – hybrid working option available: Friday and two other days per week office‑based, 2 days working from home.
Collections Advisor employer: Worldpay Group Plc
Contact Detail:
Worldpay Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Get to know the company inside out! Research Worldpay's services and values so you can chat confidently about how you fit into their mission. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, role-play scenarios where you handle difficult conversations or negotiate repayment plans. This will help you feel more prepared and less nervous during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Worldpay.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in collections or customer service, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Collections Advisor role. Mention your empathy towards customers and your ability to negotiate repayment arrangements.
Showcase Your IT Skills: Since the role requires strong IT skills, make sure to mention your proficiency with Microsoft Office and any other relevant platforms. We want to see that you can navigate multiple systems with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed by our team. Plus, it shows you’re keen on joining us at Worldpay!
How to prepare for a job interview at Worldpay Group Plc
✨Know Your Stuff
Before the interview, make sure you understand Worldpay's services and how they operate. Familiarise yourself with their payment solutions and the role of a Collections Advisor. This will help you answer questions confidently and show your genuine interest in the company.
✨Show Empathy
As a Collections Advisor, you'll need to demonstrate strong customer service skills. Prepare examples of how you've handled difficult conversations or shown empathy in past roles. This will highlight your ability to connect with customers, especially those who may be vulnerable.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice negotiating repayment arrangements or handling objections. This will not only showcase your skills but also help you feel more comfortable when faced with similar situations on the job.
✨Highlight Your IT Skills
Since the role requires navigating multiple platforms, be prepared to discuss your IT proficiency. Mention specific software you've used, particularly Microsoft Office tools like Excel and Word, and how you've leveraged them in previous positions to enhance your efficiency.