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For Companies At a Glance
- Tasks: Deliver exceptional customer service and build strong client relationships.
- Company: Join a dynamic team at Worldpay, a leader in financial services.
- Benefits: Enjoy competitive pay, health benefits, and flexible working options.
- Why this job: Make a real impact by helping clients succeed and grow their businesses.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Great opportunities for career growth and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Client Success Activities may Include any of the following:
- Provide exceptional customer service throughout the client life cycle, including the setup of The Portal access, fees, bank account information and other settings, as required
- Create any eDDRs as required
- Train clients on the use of The Portal/Xero as required Utilise customer interactions to identify upsell or cross sell opportunities
- Respond to existing clients change requests within The Portal
- Ensure all policies and process documents are updated and managed in line with changing business needs
- Maintain all Partner files Collaborate with the sales team to identify and grow opportunities Contribute to the development and execution of strategies to meet and exceed sales KPIs of self and the organisation
- Effectively communicate the progress of initiatives to internal and external stakeholders
- Prepare reports on account status
- Develop and undertake effective initiatives to positively promote client retention Assist with challenging client requests or issue escalations as needed
- Build and maintain strong, long-lasting customer relationships with a portfolio of partners and direct clients including their operational staff, sales staff, and marketing staff
- Proactively and regularly contact all clients within the portfolio via email and phone, with the objective of increasing transactions and revenue for Worldpay for Platforms, and developing new business from these existing clients
- Ensure all communications and touch points are recorded in Salesforce and ensure client data remains accurate and up to date as required
- Operate as the key contact for all matters relating to your portfolio of clients. Create integration access and send welcome emails to approved clients Promptly update Salesforce with records of opportunities, application form details, all stages of the sales support process and related activities
- Promptly update The Portal with client records including addition of services, accurately assigning relevant fees, and assigning to partners where necessary Contribute positively to the organisational culture
- Perform any other duties that fall within your skill set, that are reasonably requested of you
What you bring
- Previous experience providing excellent customer service/support/sales/client facing roles
- Demonstrated ability to establish and maintain long lasting relationships with a portfolio of clients
- Experience successfully delivering client-focused solutions to meet customer needs
- Demonstrated ability to undertake both simple and complex customer interactions
- Ability to listen and understand a client’s business, pain points and tailor a solution to their individual needs
- Strong influencing, negotiating and dispute resolution skills
- Experience managing and meeting expectations both internally and externally Demonstrable experience working to and exceeding KPIs
- The ability to absorb substantial information regarding Worldpay for Platforms’s services and variations of those across the client base
- Proven ability to determine and action the correct response/solution for client enquiries and requests
- Solutions focused problem solving and dispute resolution skills
- Sound time management skills including the ability to meet deadlines
- Excellent interpersonal skills
- Effective communicator both written and verbally with the ability to vary communication style to suit the audience
- Strong organisational skills and ability to manage multiple projects and relationships simultaneously
- The ability to collaborate within and outside of your immediate team
- Strong business acumen
- Ability to work autonomously
- Ability to utilise CRM systems to their full extent Intermediate skills with Excel, Word, Outlook and PowerPoint
Desired Skills/ Experience
- Financial Services Industry knowledge including obligations under an Australian Financial Services License
- Exposure to risk and compliance principles
- Ability to interpret legislation and regulatory guidelines
Qualifications
- Formal qualifications in customer engagement or customer contact will be highly regarded
- Qualifications gained within the Financial Services Industry will be highly regarded
What makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
Privacy Statement
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Explore the benefits we offer to Worldpayers in the United Kingdom
My Health
We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.
My Money
We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA.
My Lifestyle
We offer Employee Assistance Programs to support through any changes that matter to you.
My Family
Our family inclusion network offers support for Worldpayers raising families and caring for family members.
My Protection
We offer company-funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.
My Time Off
We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
My Specialized Support
We offer company-funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.
My Specialized Support
We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing.
Application steps
Here\\\’s where we\\\’ll learn a little about you, why you want to join Worldpay, and why you\\\’d be a good addition to our team. You\\\’ll also need to upload your resume and a cover letter too.
Application Review
Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we\\\’ll invite you for an interview where we can get to know each other better.
Interview with a Worldpayer
This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.
Offer and Onboarding
The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.
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Client Relations Account Manager employer: Worldpay Group Plc
Contact Detail:
Worldpay Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Relations Account Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for client-facing roles and practice your answers. Think about how your past experiences align with the job description, especially around customer service and relationship building.
✨Tip Number 3
Show off your skills! If you get the chance, bring examples of your work or case studies that demonstrate your ability to manage client relationships and exceed KPIs. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Worldpay team!
We think you need these skills to ace Client Relations Account Manager
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing exceptional customer service. We want to see how you've successfully managed client relationships and resolved issues in the past. Use specific examples to demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your resume and cover letter to reflect the job description. Mention how your skills align with the responsibilities of the Client Relations Account Manager role. We love seeing that personal touch!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Worldpay Group Plc
✨Know Your Client Success Strategies
Familiarise yourself with the key client success activities mentioned in the job description. Be ready to discuss how you would provide exceptional customer service and manage client relationships effectively. Think of specific examples from your past experiences that demonstrate your ability to meet client needs.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved client issues or escalated requests. Highlight your solutions-focused approach and how you tailored responses to individual client needs. This will show your potential employer that you can handle challenging situations with ease.
✨Demonstrate Your Communication Skills
Since effective communication is crucial for this role, practice articulating your thoughts clearly and concisely. Be prepared to adjust your communication style based on the audience, whether it’s internal stakeholders or clients. Consider role-playing common scenarios to boost your confidence.
✨Understand the Tools of the Trade
Brush up on your knowledge of CRM systems, particularly Salesforce, as well as tools like Xero. Being able to discuss how you’ve used these tools in previous roles will give you an edge. If you have experience with Excel, Word, Outlook, and PowerPoint, be ready to mention how you’ve utilised them to enhance client interactions.