CDD Operations Manager – High Risk Vertical Onboarding | CDD Operations | London
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. We’re looking for a Customer Due Diligence (CDD) Operations Manager – High Risk Vertical Onboarding to join our Enterprise Customer Due Diligence team and help unleash the potential of every business.
Responsibilities
- Develop and mentor a high‑performing team specialising in end‑to‑end customer due diligence across complex verticals including payment facilitators, marketplaces, cryptocurrency, gambling and money transmission services
- Establish clear performance frameworks, measurable objectives, and structured career development plans to support capability growth and succession planning
- Set the tone for a strong culture of risk awareness, accountability and collaboration, balancing regulatory compliance, risk appetite and customer experience
- Implement effective capacity planning and workload allocation aligned to risk profiles, operational demand and team capability
- Proactively monitor workflows to ensure timely throughput, effective prioritisation and appropriate escalation of issues
- Identify capability gaps, emerging risks and improvement opportunities, developing targeted training programmes to enhance expertise
Qualifications
- A demonstrable understanding of high-risk verticals, their associated risks and required application of controls, including but not limited to payment facilitators, marketplaces, cryptocurrency, gaming and gambling and money service businesses
- Minimum of 5 years’ direct experience managing a CDD/KYC team, including performance management, mentoring and operational oversight
- Strong understanding of AML/KYC regulatory frameworks across EMEA and their practical application within CDD operations, including local financial authorities and global standards. Familiarity with key regulatory bodies such as central banks, financial intelligence units (FIUs), and AML enforcement agencies in the region, as well as international frameworks like FATF, EU AML Directives, and their implications operating in EMEA
- Proven experience in leading CDD/KYC operations within a financial institution, ensuring due diligence processes align with local and international best practices
- Ability to assess customer risk, oversee enhanced due diligence (EDD) cases, and ensure CDD processes are executed efficiently
- Experience working closely with compliance, risk, and front-office teams, ensuring CDD aligns with regulatory expectations while supporting business objectives
- Strong stakeholder engagement skills, with the ability to communicate effectively with internal teams, regulators, and external partners
- Experience using AML/KYC systems and tools (e.g., Actimize, Orbis, Fenergo) and leveraging data-driven insights to improve operational efficiency
- Ability to manage high workloads, competing priorities, and evolving regulatory expectations in a fast-paced environment
Bonus
- Experience in payment services
- Relevant professional qualifications such as CAMS, ICA or equivalent financial crime qualifications
- Familiarity with transaction monitoring, sanctions screening, and risk-based approaches to CDD
- Experience handling regulatory audits or internal reviews related to customer due diligence
Benefits
- My Health: We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.
- My Money: Pension scheme with company contribution of 9% of base salary if you contribute at least 3%; Workplace ISA and GIA available.
- My Lifestyle: Employee Assistance Programs to support through changes that matter to you.
- My Family: Family inclusion network to support Worldpayers raising families and caring for family members.
- My Protection: Company-funded life and income protection insurance with option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.
- My Time Off: Paid time off and public holidays to rest and recharge.
- My Specialized Support: Company-funded annual Health Assessments; free Virtual GP for you and family; menopause support plan funding.
- My Specialized Support: Monthly wellbeing allowance to spend on anything that supports your physical and/or mental wellbeing.
