Global Payments is launching a premium eCommerce growth and optimisation service to help merchants improve payments performance and unlock additional revenue. We’re looking for a Merchant Success Manager – eCommerce to own the experience and outcomes for merchants enrolled in this paid service.
This role is all about delivering value. You’ll work closely with merchants to understand their goals, coordinate expert teams, and ensure payments optimisation initiatives translate into real commercial results.
What you’ll do
- Sell and support sales of Global Payment's new Professional Service offering
- Act as the main point of contact for merchants using our paid eCommerce growth services.
- Own merchant outcomes, success plans, and ongoing service delivery.
- Coordinate technical and optimisation activity across specialist teams.
- Lead regular merchant reviews focused on performance, value delivered, and next opportunities.
- Ensure merchants benefit fully from enhanced SLAs, reporting tools, and premium fraud solutions.
- Identify risks early and keep merchants on track to achieve their objectives.
- Demonstrate the value of the service through clear outcomes and results.
What success looks like
- Merchants seeing measurable improvements in payments performance
- Strong merchant satisfaction and retention of paid services
- Clear delivery of value against agreed success metrics
- Effective coordination across growth and technical teams
What you bring
- Experience in customer success, professional services, or complex account management
- Strong communication skills and confidence working with senior merchant stakeholders
- Commercial mindset with a focus on outcomes and ROI
- Ability to navigate technical and commercial conversations
- Organised, proactive, and comfortable working cross‑functionally
- Interest in eCommerce, payments, and digital commerce optimisation
- Be part of a new, premium eCommerce services offering
- Work directly with merchants to deliver real revenue impact
- Collaborate with experts in payments, technology, and optimisation
- Help shape how eCommerce success is delivered at scale
What we offer you
- A multifaceted role with a high degree of responsibility and a broad spectrum of opportunities
- A modern and flexible work environment and a dedicated, motivated, and supportive team
- Time to support charities and give back to your community
- A fantastic range of benefits designed to help support your lifestyle and well‑being
My Health
We offer access to medical coverage that supports the health and wellbeing for you and your family
My Money
In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.
My Lifestyle
We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing
My Family
FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones
My Time Off
We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
StudySmarter Expert Advice🤫
We think this is how you could land Merchant Success Manager - eCommerce in Cambridge
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Worldpay Group Plc are looking for when hiring for a Merchant Success Manager - eCommerce.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Worldpay Group Plc for the Merchant Success Manager - eCommerce, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Worldpay Group Plc as a Merchant Success Manager - eCommerce, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Worldpay Group Plc’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Merchant Success Manager - eCommerce.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Worldpay Group Plc, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Worldpay Group Plc's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Worldpay Group Plc. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Worldpay Group Plc
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Worldpay Group Plc uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Worldpay Group Plc. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
