At a Glance
- Tasks: Transform business challenges into actionable user stories and drive CRM tool development.
- Company: Join a leading fintech company focused on innovative solutions and process automation.
- Benefits: Enjoy competitive salary, healthcare allowance, pension scheme, and generous time off.
- Other info: Embrace a culture of curiosity, humility, and accountability while enjoying excellent career growth.
- Why this job: Be the bridge between business and tech, making a real impact in a dynamic environment.
- Qualifications: Bachelor’s degree with experience in fintech and knowledge of Salesforce preferred.
The predicted salary is between 50000 - 60000 £ per year.
About the role: Business Analyst in the CRM & Sales Tools team. This team sits within Global Enterprise and is responsible for building and developing strategic CRM tools that enable Sales, Marketing, Demand Generation, Customer Support and other departments to maximise operational leverage in serving our customers worldwide. We focus on delivering innovative solutions and process automation to empower teams and drive efficiency across the business.
Responsibilities:
- Work with stakeholders to understand business problem statements and convert them into actionable user stories.
- Articulate product vision and user stories in a manner clearly understandable to development teams.
- Manage the backlog of user stories for one or more CRM and sales tools products.
- Establish user story acceptance criteria, accept user stories, and refine stories with Scrum teams.
- Identify and document operational requirements for change requests, ensuring clarity and completeness for sprint readiness.
- Act as the connector between business stakeholders and technical teams, ensuring alignment and effective communication.
- Determine and manage backlog priorities, including items to be added to upcoming sprints.
- Track and document third-party vendor development and design for future reference and issue resolution.
- Review and provide feedback on test plans to ensure application changes meet acceptance criteria.
- Monitor development progress and provide updates to stakeholders as requested.
- Apply Agile methods and processes to promote a disciplined project-management process.
- Lead planning and review meetings to communicate feedback on development achievements.
Qualifications:
- Bachelor’s degree and three years of Fintech operational product experience/knowledge.
- Knowledge of Salesforce and sales automation tools (beneficial).
- Experience with the Scaled Agile Framework (SAFe) and systems development environments (preferred).
- Strong negotiation, organisational, management, analytical and people skills.
- Excellent verbal and written communication skills to technical and non-technical audiences at all levels.
- Positive outlook, strong work ethic and responsiveness to internal and external clients and contacts.
- Bonus experience with Community Cloud, Marketing Cloud, Lightning components or Salesforce CPQ.
Values:
- Curious – Ask the right questions, listen and learn to get better every day.
- Humble – Never stop learning; create a culture where honesty and accountability are valued.
- Accountable – Work at pace to achieve goals and never stand still.
Benefits:
- My Health: Healthcare allowance for medical, dental and healthcare cash plans, including a neurodiversity assessment pathway.
- My Money: Pension scheme with a company contribution of 9% of base salary if you contribute at least 3%; access to Workplace ISA and GIA.
- My Lifestyle: Employee Assistance Programs to support through life changes.
- My Family: Family inclusion network supporting raising families and caring for family members.
- My Protection: Company-funded life and income protection; optional additional cover for critical illness, partner life insurance and personal travel insurance.
- My Time Off: Paid time off and public holidays.
- My Specialized Support: Company-funded annual health assessments, free virtual GP access, and full funding for female employees to access a menopause support plan; monthly wellbeing allowance.
- Competitive salary and benefits; time to support charities and give back to your community; parental leave policy; global recognition platform; Virgin Pulse access; global employee assistance program.
Business Analyst: Salesforce and Sales Tools in Cambridge employer: Worldpay Group Plc
As a Business Analyst in our CRM & Sales Tools team, you will thrive in a dynamic and innovative environment that prioritises employee growth and well-being. Our commitment to a supportive work culture is reflected in our comprehensive benefits package, including healthcare allowances, generous pension contributions, and a focus on work-life balance. Join us in a role that not only empowers you to drive efficiency across global teams but also offers unique opportunities for professional development and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst: Salesforce and Sales Tools in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Business Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Salesforce and sales tools. We recommend doing mock interviews with friends or using online platforms to get comfortable articulating your experience.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on how you’ve used Agile methods or tackled business problems. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Business Analyst: Salesforce and Sales Tools in Cambridge
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you really understand what the Business Analyst role entails. Dive into the job description and highlight key responsibilities and qualifications. This will help us see how your experience aligns with what we're looking for.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the job description. Use the same language and keywords we use in the listing to show you’re a perfect fit.
Showcase Your Skills:Highlight your analytical and communication skills, especially your experience with Salesforce and Agile methodologies. We want to see how you've used these skills in past roles, so give us specific examples that demonstrate your expertise.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of your application. Plus, we love seeing candidates who take the time to follow our process!
How to prepare for a job interview at Worldpay Group Plc
✨Know Your CRM Tools
Make sure you brush up on your knowledge of Salesforce and other sales automation tools. Being able to discuss how these tools can drive efficiency and support various departments will show that you're not just familiar with the tech, but you understand its impact on the business.
✨Master User Stories
Get comfortable with articulating user stories and acceptance criteria. Practice explaining how you would convert business problems into actionable user stories, as this is a key part of the role. Use examples from your past experience to illustrate your points.
✨Showcase Your Agile Experience
Since the role involves applying Agile methods, be prepared to discuss your experience with Scrum teams and the Scaled Agile Framework (SAFe). Share specific instances where you've led planning meetings or managed backlogs, highlighting your organisational skills.
✨Communicate Effectively
Demonstrate your strong verbal and written communication skills by being clear and concise in your responses. Remember, you'll need to connect technical teams with business stakeholders, so showing that you can communicate across different audiences is crucial.
