CDD Operations Analyst Onboarding in Birmingham

Make your mark at one of the biggest names in payments. We’re looking for a CDD Operations Analyst to join our ever-evolving Enterprise Customer Due Diligence team and help shape the future of global commerce.

What you’ll own

• CDD & EDD Reviews for New Business Relationships: Conduct thorough due diligence reviews for new enterprise customers, including detailed assessments of complex corporate ownership structures, Ultimate Beneficial Owners (UBOs), and source of wealth/source of funds, in accordance with Worldpay Policies and Procedures. Collect, verify, and analyse documentation and information from a variety of internal and external sources, including public registries, company filings, and reputable financial databases. Prepare comprehensive reports summarising findings, associated risks and recommendations. Perform comprehensive assessments on Politically Exposed Persons (PEPs), potential sanctions matches, and adverse media hits, applying a robust risk-based approach to understand and document associated risks. Identify emerging concerns, inconsistencies, or potential indicators of financial crime, escalating issues in line with governance frameworks and managing them from identification to resolution.
• Ongoing Monitoring of Customer Relationships: Conduct periodic reviews of existing enterprise customer relationships in accordance with risk-based review cycles. Complete trigger event reviews following changes such as ownership updates, unusual account activity, negative media developments, or revised risk indicators. Reassess customer information and documentation to ensure continued alignment with regulatory and internal standards. Identify deteriorating risk profiles, discrepancies, or new risks and elevate accordingly to Compliance or senior colleagues. Maintain clear and accurate records of review outcomes to support audit and regulatory scrutiny.
• Operational Quality & Process Ownership: Ensure all reviews are delivered to a consistently high standard, maintaining accuracy, completeness, and clear auditability. Contribute to continuous improvement of the CDD function by recommending enhancements to processes, controls, documentation standards, and workflow efficiency. Maintain strong case management discipline, tracking progress, proactively removing blockers, and ensuring SLAs are met without compromising risk standards.
• Stakeholder & Relationship Management: Communicate effectively with internal stakeholders including Business Development, Relationship Managers, Compliance, Audit, and other teams within the control framework. Provide clear and practical guidance on due diligence requirements, timelines, and risks, tailoring communication to each stakeholder's needs. Act as a trusted advisor by using a risk-based mindset to influence decisions and support a smooth, well-controlled onboarding process. Stay up to date with industry developments, emerging risks, regulatory changes, and best practices related to AML, CDD/EDD, sanctions, and financial crime compliance. Foster a customer-focused culture that balances strong risk management with an innovative, solutions-driven approach to achieving regulatory objectives and delivering positive customer experiences.
• Training & Knowledge-sharing: Participate in training sessions and workshops – both face-to-face, remotely and using CBT solutions, to continually improve and develop AML, CDD/EDD and Financial Crime knowledge. Share expertise and best practices with colleagues, to support and grow the team and transfer knowledge and skills.

What you’ll bring

• 3 years of experience in CDD, KYC, AML, or financial crime compliance within financial services, payments, or another regulated industry.
• Proficiency in conducting screening and risk assessments for PEPs, sanctions, and adverse media.
• Excellent analytical skills with the ability to identify issues, investigate concerns, and manage cases through to resolution.
• Exceptional communication and stakeholder management capabilities, including experience influencing decision-making in a control-focused environment.
• Attention to detail, sound judgement, and the ability to balance efficiency with high-quality output.
• Pro-active and self-motivated mindset, with the ability to work independently as well as in a team - within a fast-paced, deadline-driven environment.

It’s a bonus if you have

• Working towards or committed to obtaining professional qualification(s) (e.g., ICA Certificate in AML, ACAMS).
• Experience in merchant acquiring, fintech compliance, or correspondent banking.
• Knowledge of global regulatory frameworks (e.g., FCA, FinCEN, MAS, HKMA, EU AML Directives).
• Experience with CDD/KYC tools such as Orbis, Fenergo, Actimize, Salesforce, or LexisNexis.

We offer access to medical coverage that supports the health and wellbeing for you and your family. In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies. We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing. FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones. We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.