CDD Operations Analyst - FTC in Birmingham

We’re looking for a CDD Operations Analyst to join our ever-evolving Enterprise Customer Due Diligence team and help us unleash the potential of every business. This is a 12-month Fixed Term Contract.

CDD & EDD Reviews for New Business Relationships

• Conduct thorough due diligence reviews for new enterprise customers, including detailed assessments of complex corporate ownership structures, Ultimate Beneficial Owners (UBOs), and source of wealth/source of funds, in accordance with Worldpay Policies and Procedures.
• Collect, verify, and analyse documentation and information from a variety of internal and external sources, including public registries, company filings, and reputable financial databases.
• Prepare comprehensive reports summarising findings, associated risks and recommendations.
• Perform comprehensive assessments on Politically Exposed Persons (PEPs), potential sanctions matches, and adverse media hits, applying a robust risk-based approach to understand and document associated risks.
• Identify emerging concerns, inconsistencies, or potential indicators of financial crime, escalating issues in line with governance frameworks and managing them from identification to resolution.

Ongoing Monitoring of Customer Relationships

• Conduct periodic reviews of existing enterprise customer relationships in accordance with risk-based review cycles.
• Complete trigger event reviews following changes such as ownership updates, unusual account activity, negative media developments, or revised risk indicators.
• Reassess customer information and documentation to ensure continued alignment with regulatory and internal standards.
• Identify deteriorating risk profiles, discrepancies, or new risks and elevate accordingly to Compliance or senior colleagues.
• Maintain clear and accurate records of review outcomes to support audit and regulatory scrutiny.

Operational Quality & Process Ownership

• Ensure all reviews are delivered to a consistently high standard, maintaining accuracy, completeness, and clear auditability.
• Contribute to continuous improvement of the CDD function by recommending enhancements to processes, controls, documentation standards, and workflow efficiency.
• Maintain strong case management discipline, tracking progress, proactively removing blockers, and ensuring SLAs are met without compromising risk standards.

Stakeholder & Relationship Management

• Communicate effectively with internal stakeholders including Business Development, Relationship Managers, Compliance, Audit, and other teams within the control framework.
• Provide clear and practical guidance on due diligence requirements, timelines, and risks, tailoring communication to each stakeholder's needs.
• Act as a trusted advisor by using a risk-based mindset to influence decisions and support a smooth, well controlled onboarding process.
• Stay up to date with industry developments, emerging risks, regulatory changes, and best practices related to AML, CDD/EDD, sanctions, and financial crime compliance.
• Foster a customer focused culture that balances strong risk management with an innovative, solutions driven approach to achieving regulatory objectives and delivering positive customer experiences.

Training & Knowledge-sharing

• Participate in training sessions and workshops – both face-to-face, remotely and using CBT solutions, to continually improve and develop AML, CDD/EDD and Financial Crime knowledge.
• Share expertise and best practices with colleagues, to support and grow the team and transfer knowledge and skills.

Qualifications

• 3 years of experience in CDD, KYC, AML, or financial crime compliance within financial services, payments, or another regulated industry.
• Proficiency in conducting screening and risk assessments for PEPs, sanctions, and adverse media.
• Excellent analytical skills with the ability to identify issues, investigate concerns, and manage cases through to resolution.
• Exceptional communication and stakeholder management capabilities, including experience influencing decision-making in a control focused environment.
• Attention to detail, sound judgement, and the ability to balance efficiency with high quality output.
• Pro-active and self-motivated mindset, with the ability to work independently as well as in a team - within a fast-paced, deadline-driven environment.

It’s a bonus if you have

• Working towards or committed to obtaining professional qualification(s) (e.g., ICA Certificate in AML, ACAMS).
• Experience in merchant acquiring, fintech compliance, or correspondent banking.
• Knowledge of global regulatory frameworks (e.g., FCA, FinCEN, MAS, HKMA, EU AML Directives).
• Experience with CDD/KYC tools such as Orbis, Fenergo, Actimize, Salesforce, or LexisNexis.

Benefits

• Explore the benefits we offer to Globalpayers in the United Kingdom.
• My Health: We offer access to medical coverage that supports the health and wellbeing for you and your family.
• My Money: In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.
• My Lifestyle: We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.
• My Family: FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones.
• My Time Off: We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.