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For Companies At a Glance
- Tasks: Manage service delivery and client relationships in the UK rail sector.
- Company: Worldline, a leader in payments technology shaping global commerce.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Passionate individuals ready to drive change and learn are encouraged to apply.
- Why this job: Join a high-performing team and make a real impact in the rail industry.
- Qualifications: 5+ years as a Service Manager with strong analytical and presentation skills.
The predicted salary is between 50000 - 60000 £ per year.
Overview
This is Worldline. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape evolution.
The Opportunity
Worldline is looking for a highly-skilled Service Manager to contribute to Worldline’s growth and position in UK rail. When running a UK rail ticket retailing service in Worldline, you are part of a dynamic, high-performing team that delivers innovative services to the rail industry with a deep understanding of rail processes, systems and data. Our Service Managers have the overall responsibility for successful service delivery, managing service margin, and ensuring service level adherence. If you have a passion for Service Management, contact us: we are ready to welcome you to the team!
Day-to-Day Responsibilities
- Developing client relationships with a view to long term growth and promote Worldline and its products
- Develop intimate knowledge of Worldline products and environments specific to your role.
- Act as a point of contact for all customer queries and escalations
- Monitor calls to ensure all contractual SLA’s are met.
- Liaise with internal teams to ensure productivity to achieve said SLA’s
- Develop good working relationships with internal teams
- Escalate any concerns regarding process and personnel to Senior Managers
- Work as a team with other Service Managers, ensuring knowledge share
- Ensure period reporting is supplied as per contract to the customer
- Perform trending to identify any potential issues
- Identify any process improvements
- Working with Service Line Managers to ensure that these improvements are discussed, valid and implemented
- Manage regular service calls with the customer
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, a can-do attitude and a hunger to learn and grow. In practice, this means:
- You have 5+ years of experience as a Service Manager in the information technology sector managing multiple projects simultaneously
- Strong financial and analytical skills
- Excellent written and verbal presentation skills
- Excellent client-facing and internal presentation skills
- Ability to perform well under pressure; ability to adhere to deadlines
- Results oriented with a hands-on mentality
- Understanding of the UK Rail Industry
Service Manager MTIS employer: Worldline
Contact Detail:
Worldline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager MTIS
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Service Manager role at Worldline.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing multiple projects and your understanding of the UK Rail Industry. Make sure they know you’re the one they need on their team!
✨Tip Number 3
Prepare for those interviews! Research Worldline’s products and services inside out. Be ready to discuss how you can contribute to their growth and service delivery. Confidence is key, so practice your pitch until it’s smooth as butter.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Worldline family. Let’s make it happen!
We think you need these skills to ace Service Manager MTIS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in service management and any relevant projects you've handled. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the rail industry and how you can contribute to Worldline's growth. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've made a difference in your previous roles. We’re all about results here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our dynamic team!
How to prepare for a job interview at Worldline
✨Know Your Stuff
Make sure you have a solid understanding of Worldline's products and services, especially those related to the UK rail industry. Brush up on key processes, systems, and data that are relevant to the role. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask them about their experiences at Worldline and share your own insights. This can create a more relaxed atmosphere and demonstrate your ability to develop client relationships, which is crucial for a Service Manager.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've identified and implemented process improvements in your previous roles. Highlight your analytical skills and how they’ve helped you manage service delivery effectively. This will illustrate your results-oriented mindset and hands-on mentality.
✨Prepare for Pressure
Since the role requires performing well under pressure, think of scenarios where you successfully met tight deadlines or handled challenging situations. Share these stories during the interview to showcase your resilience and ability to thrive in a fast-paced environment.