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- Tasks: Lead and enhance our training services while ensuring customer satisfaction.
- Company: Join Worldline, a leader in digital payments with a global presence.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the digital payments industry and shape service excellence.
- Qualifications: Experience in service management and strong communication skills required.
- Other info: Dynamic role with travel opportunities and a focus on customer success.
The predicted salary is between 36000 - 60000 £ per year.
Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world.
You’ll own how we run and improve the services we offer:
- Run the monthly service reviews
- Put together service reports
- Own the budget for service costs
- Handle service escalations and push for quick resolutions
- Monitor tickets for our services and make sure updates are meaningful and timely
- Track and report service availability
- Review and approve changes to services
Requirements:
- Hands-on experience in service management, account management, or a similar role
- Know-how on service delivery metrics, SLAs, and reporting
- Budgeting or cost-management experience
- Great communication and relationship-building skills
- PM or backlog experience is a bonus
- Experience of the Rail Industry, Planning, Control or Rostering
- ITIL certification
Additional responsibilities include:
- Customer management
- Ownership and governance of services
- Data and reporting
- Financial awareness
- Change management
- On-time monthly service reviews
- Quality and speed of service reports
- Customer happiness and relationship health
- Ticket SLAs and update quality
- Delivery/Support Teams
Working conditions:
- Hybrid working: 3 days in the office in either Beeston or Newton Aycliffe
- Regular travel to customer sites in the UK
Head of Training Services in Newton Aycliffe employer: Worldline
Contact Detail:
Worldline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Training Services in Newton Aycliffe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Worldline or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching common questions for roles like Head of Training Services. Think about how your experience aligns with their needs, especially around service management and customer success.
✨Tip Number 3
Showcase your skills! Bring examples of how you've improved services or managed budgets in past roles. This will demonstrate your hands-on experience and make you a memorable candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Worldline.
We think you need these skills to ace Head of Training Services in Newton Aycliffe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Training Services role. Highlight your experience in service management and customer success, and don’t forget to mention any relevant ITIL certification or budgeting skills. We want to see how you can make a real impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Worldline. Share specific examples of how you've improved services or managed customer relationships in the past. Let us know what makes you tick!
Showcase Your Communication Skills: Since great communication is key for this role, make sure your application reflects that. Use clear and concise language, and structure your documents well. We want to see that you can convey information effectively, just like you would with our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture while you’re at it!
How to prepare for a job interview at Worldline
✨Know Your Stuff
Make sure you understand the ins and outs of service management, especially in relation to digital payments. Brush up on your knowledge of SLAs, service delivery metrics, and budgeting. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of relationship-building, be prepared to demonstrate your communication skills. Think of examples where you've successfully managed customer relationships or resolved escalations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. For instance, how would you handle a service escalation? Prepare some thoughtful responses that highlight your experience and approach to managing challenges in service delivery.
✨Research Worldline
Familiarise yourself with Worldline's services and recent developments in the digital payments industry. Knowing their mission and values will help you align your answers with what they’re looking for, making you a more attractive candidate.