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- Tasks: Lead and enhance children's services, ensuring top-notch customer satisfaction and service delivery.
- Company: Worldline, a global leader in digital payments with a vibrant team of over 20,000.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in children's services while working with a dynamic and innovative team.
- Qualifications: Experience in service management, strong communication skills, and ITIL certification preferred.
- Other info: Enjoy a flexible work environment with regular travel to customer sites across the UK.
The predicted salary is between 36000 - 60000 £ per year.
Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world.
You’ll own how we run and improve the services we offer:
- Run the monthly service reviews
- Put together service reports
- Own the budget for service costs
- Handle service escalations and push for quick resolutions
- Monitor tickets for our services and make sure updates are meaningful and timely
- Track and report service availability
- Review and approve changes to services
Requirements:
- Hands-on experience in service management, account management, or a similar role
- Know-how on service delivery metrics, SLAs, and reporting
- Budgeting or cost-management experience
- Great communication and relationship-building skills
- PM or backlog experience is a bonus
- Experience of the Rail Industry, Planning, Control or Rostering
- ITIL certification
Additional responsibilities include:
- Customer management
- Ownership and governance of services
- Data and reporting
- Financial awareness
- Change management
- On-time monthly service reviews
- Quality and speed of service reports
- Customer happiness and relationship health
- Ticket SLAs and update quality
- Delivery/Support Teams
Working conditions:
- Hybrid working: 3 days in the office in either Beeston or Newton Aycliffe
- Regular travel to customer sites in the UK
Head of Care - Children\'s Services in Newton Aycliffe employer: Worldline
Contact Detail:
Worldline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Care - Children\'s Services in Newton Aycliffe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their values and how you can contribute to customer success. Tailor your answers to show how your experience aligns with their needs.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our journey at StudySmarter.
We think you need these skills to ace Head of Care - Children\'s Services in Newton Aycliffe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Care role. Highlight your experience in service management and customer success, and don’t forget to mention any relevant skills like budgeting and relationship-building. We want to see how you can make an impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Worldline. Share specific examples of how you've improved services or managed budgets in the past. Let us know what makes you tick!
Showcase Your Achievements: When filling out your application, be sure to showcase your achievements. Whether it's improving service delivery metrics or enhancing customer satisfaction, we love to see quantifiable results that demonstrate your capabilities.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Worldline
✨Know Your Stuff
Make sure you’re well-versed in service management and customer success principles. Brush up on your knowledge of SLAs, budgeting, and reporting metrics. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your hands-on experience in service management or account management. Be ready to discuss how you've handled service escalations and improved service delivery in previous positions.
✨Communicate Effectively
Since great communication is key for this role, practice articulating your thoughts clearly and confidently. Think about how you can build relationships with customers and teams, and be prepared to share strategies you've used to maintain customer happiness.
✨Ask Insightful Questions
Prepare thoughtful questions about Worldline’s services and their approach to customer success. This shows your genuine interest in the company and helps you understand how you can contribute to their journey.