At a Glance
- Tasks: Provide top-notch technical support and solve complex issues for the UK Rail Industry.
- Company: Join a dynamic team at a leading tech company focused on innovation.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with opportunities for continuous learning and development.
- Why this job: Make a real impact while advancing your Java skills in a supportive environment.
- Qualifications: Strong Java expertise and problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
Join our MeTS Settlement and Specialist Services Business Unit as 3rd Level Application Technical Support Analyst, where you'll work as part of a dynamic team of on-shore and off-shore professionals supporting critical systems for the UK Rail Industry. The role requires strong Java expertise and offers the opportunity to utilise and further advance your current problem-solving and development skills.
This role is a remote working role (Mainland UK based) although there is an expectation that the candidate will attend the monthly team collaboration day in Chester and also be available for occasional visits to customer sites or Worldline sites as required. The role will also require you to participate in out of hours on-call support as part of a rota and occasional out of hours maintenance work once you are familiar with the applications that the team supports (all delivered remotely).
Day to Day Responsibilities
- Technical Support & Problem Resolution
- Investigate and resolve complex Incidents escalated from lower support levels and triggered by automated monitoring.
- Perform detailed fault analysis and root cause investigation on production and pre-production systems.
- Produce Change Implementation Plans and represent these at Change Approval Board meetings as necessary.
- Develop comprehensive solutions and implement fixes for critical system issues.
- Create/Maintain troubleshooting documentation and Standard Operating Procedures.
- Perform on-call support as part of rota.
- Development & Enhancement
- Attend meetings with clients to discuss requirements for new releases.
- Impacting change requests from clients; clarifying their requirements where unclear and identifying options, producing estimates for work and assisting in the production of proposals.
- Develop and deploy bug fixes, hotfixes and upgrade libraries in Java applications.
- Participate in the design and development of significant enhancement releases.
- Write clean, well-documented code following established coding standards.
- Conduct code reviews and ensure code quality.
- Collaborate with development teams on feature implementation and testing.
- Quality & Process Management
- Ensure all work adheres to change management and release protocols.
- Maintain accurate documentation of all issues, investigations, and resolutions.
- Monitor system performance and proactively identify improvement opportunities.
- Contribute to continuous improvement of support processes and procedures.
- Participate in testing, validation, and deployment of releases.
Who we are looking for
We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
Technical Skills:
- Strong fault investigation and problem-solving capabilities.
- Proven ability to identify and fix bugs in complex systems.
- Experience with Java EE using Spring Framework, implementing REST web services, interacting with IBM MQ and Oracle databases as well as maintaining legacy Java code and Java Server Pages.
- Familiarity with debugging tools.
- Familiarity with Mavern, Gradle and Ant build tools.
- Understanding of software development lifecycle (SDLC).
- Experience with version control systems (Git, TFS, or similar).
- Knowledge of SQL and database troubleshooting.
- Experience with developing and supporting solutions hosted in Cloud-based platforms (e.g. Google Cloud, AWS).
Core Competencies:
- Self-motivated.
- Ability to work well as part of a team, sharing knowledge and contributing positively to group decisions.
- Customer-focused mindset.
- Ability to work effectively under pressure in order to deliver the required outcome (e.g. Resolving Major Incidents, meeting project deadlines).
- Analytical and logical thinking.
- Excellent verbal and written communication skills.
- Ability to adjust communication style to suit both technical and non-technical audiences.
- Ability to document technical solutions clearly.
- Strong attention to detail.
- Experience of delivering application support in business critical services in 24*7 SLA driven environments.
- Commitment to continuous learning and professional development.
- Time management and ability to prioritize multiple issues.
Desirable Skills/Qualifications
- Knowledge of API development and integration.
- Previous experience of creating and using CI/CD pipelines.
- Previous experience of developing automated test cases.
- Previous experience with using ServiceNOW (or equivalent service management tool) and JIRA/Confluence.
- Experience with developing applications for IBM WebSphere Application Server.
- Experience of writing Linux Shell and/or PowerShell scripts.
- ITIL Foundation certification.
- Knowledge of UK Rail or other Transport sector experience would be advantageous.
As our portfolio of applications covers a wide range of technologies, previous experience or a working knowledge of any of the following would be advantageous. However, a keen interest in learning some of these technologies is essential:
- JavaScript
- ReactJS
- C#
- VB.NET
- C++
Complexity Level
Experience: 3+ years in a technical support, technical analyst, or software engineering role.
Specific Programming Expertise: Demonstrable proficiency in Java (production-level experience required).
Application Technical Support Analyst in Newcastle upon Tyne employer: Worldline
Join a forward-thinking team at Worldline, where we prioritise innovation and collaboration in the UK Rail Industry. As an Application Technical Support Analyst, you'll benefit from a supportive remote work culture that encourages professional growth, with opportunities to enhance your technical skills while working on critical systems. Our commitment to employee development, coupled with regular team collaboration days in Chester, ensures a dynamic and engaging work environment for those eager to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Application Technical Support Analyst in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and be ready to discuss how your Java skills can solve their problems. Practice common technical questions and scenarios that relate to the role.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Application Technical Support Analyst in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Java Skills:Make sure to highlight your Java expertise in your application. We want to see how you've used it in real-world scenarios, especially in problem-solving and development. Don't hold back on those details!
Tailor Your Application:Take a moment to customise your application for this role. Mention specific experiences that relate to the responsibilities listed, like fault investigation or working with cloud platforms. It shows us you're genuinely interested!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and structure your thoughts well. We appreciate a well-organised application that’s easy to read and gets straight to the point.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it makes the whole process smoother for both of us!
How to prepare for a job interview at Worldline
✨Know Your Java Inside Out
Make sure you brush up on your Java skills, especially with the Spring Framework and REST web services. Be prepared to discuss your experience with debugging tools and how you've tackled complex bugs in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues or incidents in previous roles. Think about specific situations where you performed fault analysis and root cause investigations, and be ready to explain your thought process.
✨Understand the Business Context
Familiarise yourself with the UK Rail Industry and the critical systems you'll be supporting. Showing that you understand the business impact of your role can set you apart from other candidates.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in a way that non-technical people can understand. This will demonstrate your ability to adjust your communication style, which is crucial for collaborating with both technical teams and clients.
