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- Tasks: Provide top-notch technical support and solve complex issues for the UK Rail Industry.
- Company: Join a dynamic team at a leading tech company focused on innovative solutions.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Enjoy a collaborative culture with excellent career advancement opportunities.
- Why this job: Enhance your Java skills while making a real difference in critical systems.
- Qualifications: Strong Java expertise and problem-solving abilities required.
The predicted salary is between 45000 - 55000 £ per year.
Join our MeTS Settlement and Specialist Services Business Unit as 3rd Level Application Technical Support Analyst, where you'll work as part of a dynamic team of on-shore and off-shore professionals supporting critical systems for the UK Rail Industry. The role requires strong Java expertise and offers the opportunity to utilise and further advance your current problem-solving and development skills.
This role is a remote working role (Mainland UK based) although there is an expectation that the candidate will attend the monthly team collaboration day in Chester and also be available for occasional visits to customer sites or Worldline sites as required. The role will also require you to participate in out of hours on-call support as part of a rota and occasional out of hours maintenance work once you are familiar with the applications that the team supports (all delivered remotely).
Day to Day Responsibilities
- Technical Support & Problem Resolution
- Investigate and resolve complex Incidents escalated from lower support levels and triggered by automated monitoring
- Perform detailed fault analysis and root cause investigation on production and pre-production systems
- Produce Change Implementation Plans and represent these at Change Approval Board meetings as necessary
- Develop comprehensive solutions and implement fixes for critical system issues
- Create/Maintain troubleshooting documentation and Standard Operating Procedures
- Perform on-call support as part of rota
- Attend meetings with clients to discuss requirements for new releases
- Impacting change requests from clients; clarifying their requirements where unclear and identifying options, producing estimates for work and assisting in the production of proposals
- Develop and deploy bug fixes, hotfixes and upgrade libraries in Java applications
3rd Level Application Technical Support Analyst | London, UK employer: Worldline
Contact Detail:
Worldline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Level Application Technical Support Analyst | London, UK
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in roles similar to the 3rd Level Application Technical Support Analyst. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your Java expertise and problem-solving experiences. Share specific examples of how you've tackled complex issues in the past – it’ll make you stand out from the crowd.
✨Tip Number 3
Don’t forget about follow-ups! After interviews or networking events, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows that you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and you’ll be one step closer to landing that awesome role with us!
We think you need these skills to ace 3rd Level Application Technical Support Analyst | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 3rd Level Application Technical Support Analyst. Highlight your Java expertise and any relevant experience in technical support, especially in the rail industry. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your problem-solving skills can benefit our team. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase specific examples of how you've tackled complex issues in the past. We’re all about finding solutions, so let us know how you’ve made an impact in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Worldline
✨Know Your Java Inside Out
Since this role requires strong Java expertise, make sure you brush up on your Java skills before the interview. Be prepared to discuss your previous projects and how you've used Java to solve complex problems. Practising coding challenges can also help you demonstrate your technical prowess.
✨Understand the Rail Industry
Familiarise yourself with the UK Rail Industry and its critical systems. Research common challenges faced in this sector and think about how your skills can contribute to solving them. Showing that you understand the industry will impress the interviewers and demonstrate your commitment to the role.
✨Prepare for Problem-Solving Scenarios
Expect to face problem-solving scenarios during the interview. Prepare by reviewing past incidents you've resolved and be ready to explain your thought process. Highlight your analytical skills and how you approach fault analysis and root cause investigations.
✨Show Your Team Spirit
As this role involves working with a dynamic team, emphasise your ability to collaborate effectively. Share examples of how you've worked with both on-shore and off-shore teams in the past. Being a team player is crucial, especially when it comes to attending monthly collaboration days and supporting each other during on-call duties.