At a Glance
- Tasks: Provide top-notch technical support and solve complex issues for the UK Rail Industry.
- Company: Join a dynamic team at a leading tech company focused on innovation.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities for continuous learning and development.
- Why this job: Make a real impact in the rail industry while enhancing your Java skills.
- Qualifications: Strong Java expertise and problem-solving skills required.
The predicted salary is between 40000 - 50000 € per year.
Join our MeTS Settlement and Specialist Services Business Unit as 3rd Level Application Technical Support Analyst, where you'll work as part of a dynamic team of on-shore and off-shore professionals supporting critical systems for the UK Rail Industry. The role requires strong Java expertise and offers the opportunity to utilise and further advance your current problem-solving and development skills.
This role is a remote working role (Mainland UK based) although there is an expectation that the candidate will attend the monthly team collaboration day in Chester and also be available for occasional visits to customer sites or Worldline sites as required. The role will also require you to participate in out of hours on-call support as part of a rota and occasional out of hours maintenance work once you are familiar with the applications that the team supports (all delivered remotely).
Day to Day Responsibilities
- Technical Support & Problem Resolution
- Investigate and resolve complex Incidents escalated from lower support levels and triggered by automated monitoring.
- Perform detailed fault analysis and root cause investigation on production and pre-production systems.
- Produce Change Implementation Plans and represent these at Change Approval Board meetings as necessary.
- Develop comprehensive solutions and implement fixes for critical system issues.
- Create/Maintain troubleshooting documentation and Standard Operating Procedures.
- Perform on-call support as part of rota.
- Development & Enhancement
- Attend meetings with clients to discuss requirements for new releases.
- Impacting change requests from clients; clarifying their requirements where unclear and identifying options, producing estimates for work and assisting in the production of proposals.
- Develop and deploy bug fixes, hotfixes and upgrade libraries in Java applications.
- Participate in the design and development of significant enhancement releases.
- Write clean, well-documented code following established coding standards.
- Conduct code reviews and ensure code quality.
- Collaborate with development teams on feature implementation and testing.
- Quality & Process Management
- Ensure all work adheres to change management and release protocols.
- Maintain accurate documentation of all issues, investigations, and resolutions.
- Monitor system performance and proactively identify improvement opportunities.
- Contribute to continuous improvement of support processes and procedures.
- Participate in testing, validation, and deployment of releases.
Who we are looking for
We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
Technical Skills:
- Strong fault investigation and problem-solving capabilities.
- Proven ability to identify and fix bugs in complex systems.
- Experience with Java EE using Spring Framework, implementing REST web services, interacting with IBM MQ and Oracle databases as well as maintaining legacy Java code and Java Server Pages.
- Familiarity with debugging tools.
- Familiarity with Mavern, Gradle and Ant build tools.
- Understanding of software development lifecycle (SDLC).
- Experience with version control systems (Git, TFS, or similar).
- Knowledge of SQL and database troubleshooting.
- Experience with developing and supporting solutions hosted in Cloud-based platforms (e.g. Google Cloud, AWS).
Core Competencies:
- Self-motivated.
- Ability to work well as part of a team, sharing knowledge and contributing positively to group decisions.
- Customer-focused mindset.
- Ability to work effectively under pressure in order to deliver the required outcome (e.g. Resolving Major Incidents, meeting project deadlines).
- Analytical and logical thinking.
- Excellent verbal and written communication skills.
- Ability to adjust communication style to suit both technical and non-technical audiences.
- Ability to document technical solutions clearly.
- Strong attention to detail.
- Experience of delivering application support in business critical services in 24*7 SLA driven environments.
- Commitment to continuous learning and professional development.
- Time management and ability to prioritize multiple issues.
Desirable Skills/Qualifications
- Knowledge of API development and integration.
- Previous experience of creating and using CI/CD pipelines.
- Previous experience of developing automated test cases.
- Previous experience with using ServiceNOW (or equivalent service management tool) and JIRA/Confluence.
- Experience with developing applications for IBM WebSphere Application Server.
- Experience of writing Linux Shell and/or PowerShell scripts.
- ITIL Foundation certification.
- Knowledge of UK Rail or other Transport sector experience would be advantageous.
As our portfolio of applications covers a wide range of technologies, previous experience or a working knowledge of any of the following would be advantageous. However, a keen interest in learning some of these technologies is essential:
- JavaScript
- ReactJS
- C#
- VB.NET
- C++
Complexity Level
Experience: 3+ years in a technical support, technical analyst, or software engineering role.
Specific Programming Expertise: Demonstrable proficiency in Java (production-level experience required).
Application Technical Support Analyst in Dartford employer: Worldline
Join a forward-thinking team at Worldline, where we prioritise innovation and collaboration in the UK Rail Industry. As an Application Technical Support Analyst, you'll benefit from a supportive remote work culture that encourages professional growth, with opportunities to enhance your technical skills while working on critical systems. Our commitment to employee development, combined with regular team interactions in Chester, ensures a dynamic and engaging work environment that values your contributions and fosters continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Application Technical Support Analyst in Dartford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or GitHub with projects that highlight your Java expertise, make sure to share it during interviews. It’s a great way to demonstrate your problem-solving abilities and technical know-how.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common technical support scenarios and be ready to discuss how you’d tackle complex incidents. Practising with a friend can help you articulate your thought process clearly.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets into the right hands.
We think you need these skills to ace Application Technical Support Analyst in Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Technical Support Analyst role. Highlight your Java expertise and any relevant experience in problem-solving and technical support. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for the role and the UK Rail Industry. Tell us why you're excited about the opportunity and how you can contribute to our dynamic team.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled complex issues in the past. We love seeing candidates who can think critically and resolve problems effectively, especially in high-pressure situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Worldline
✨Know Your Java Inside Out
Make sure you brush up on your Java skills before the interview. Be prepared to discuss your experience with Java EE, Spring Framework, and any relevant projects you've worked on. They’ll likely ask you to solve a problem or debug code, so practice coding challenges to sharpen your skills.
✨Understand the Role and Responsibilities
Familiarise yourself with the day-to-day responsibilities of an Application Technical Support Analyst. Think about how your previous experiences align with their needs, especially in fault investigation and problem resolution. Prepare examples that showcase your ability to handle complex incidents and your approach to troubleshooting.
✨Showcase Your Communication Skills
Since this role involves collaborating with both technical and non-technical teams, be ready to demonstrate your communication skills. Practice explaining technical concepts in simple terms and think of examples where you’ve successfully communicated with clients or team members to resolve issues.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask them. Inquire about their team dynamics, the technologies they use, or how they handle on-call support. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
