At a Glance
- Tasks: Manage service delivery and client relationships in the UK rail industry.
- Company: Join Worldline, a leader in innovative payment technology.
- Benefits: Enjoy 25 days holiday, private medical cover, and flexible benefits.
- Other info: Empowering culture with extensive training and career growth opportunities.
- Why this job: Make a real impact while working with passionate colleagues globally.
- Qualifications: 5+ years as a Service Manager with strong analytical skills.
The predicted salary is between 50000 - 65000 £ per year.
Worldline is looking for a highly-skilled Service Manager to contribute to Worldline's growth and position in UK rail. When running a UK rail ticket retailing service in Worldline, you are part of a dynamic, high-performing team that delivers innovative services to the rail industry with a deep understanding of rail processes, systems and data. Our Service Managers have the overall responsibility for successful service delivery, managing service margin, and ensuring service level adherence.
Day-to-Day Responsibilities
- Developing client relationships with a view to long term growth and promote Worldline and its products
- Develop intimate knowledge of Worldline products and environments specific to your role
- Act as a point of contact for all customer queries and escalations
- Monitor calls to ensure all contractual SLA's are met
- Liaise with internal teams to ensure productivity to achieve said SLA's
- Develop good working relationships with internal teams
- Escalate any concerns regarding process and personnel to Senior Managers
- Work as a team with other Service Managers, ensuring knowledge share
- Ensure period reporting is supplied as per contract to the customer
- Perform trending to identify any potential issues
- Identify any process improvements
- Working with Service Line Managers to ensure that these improvements are discussed, valid and implemented
- Manage regular service calls with the customer
Qualifications
- You have 5+ years of experience as a Service Manager in the information technology sector managing multiple projects simultaneously
- Strong financial and analytical skills
- Excellent written and verbal presentation skills
- Excellent client-facing and internal presentation skills
- Ability to perform well under pressure; ability to adhere to deadlines
- Results oriented with a hands-on mentality
- Understanding of the UK Rail Industry
About the role and opportunities
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, a can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Benefits
- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide
- Work with inspiring colleagues and be empowered to learn, grow and accelerate your career
- Have 25 days holiday + bank holidays
- Have employee private medical cover, access to a virtual GP service
- Access to discounts and cash backs on shopping
- Purchase a range of flexible benefits through salary sacrifice
- Have Income protection @ 67% of base salary for 5 years, subject to Ts & Cs
- Have Life assurance - 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme
- Have Pension - the company will match contributions up to 10%
Service Manager MTIS in City of Westminster employer: Worldline
Worldline is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration within the UK rail sector. With a strong commitment to employee growth, extensive training opportunities, and a focus on sustainability, Worldline empowers its team members to make a meaningful impact while enjoying competitive benefits such as private medical cover, generous holiday allowances, and a supportive environment for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager MTIS in City of Westminster
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Worldline values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Worldline might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Worldline!
✨Direct Apply to Worldline
Let's not forget to apply directly through the Worldline website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Manager MTIS in City of Westminster
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Worldline.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Worldline. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Worldline
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
