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For Companies At a Glance
- Tasks: Manage service delivery and client relationships in the UK rail industry.
- Company: Worldline, a leader in payments technology with a global impact.
- Benefits: 25 days holiday, private medical cover, and flexible benefits.
- Why this job: Join a dynamic team and shape the future of payments technology.
- Qualifications: 5+ years as a Service Manager with strong analytical skills.
- Other info: Empowering culture with extensive training and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
This is Worldline. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape evolution.
The Opportunity
Worldline is looking for a highly-skilled Service Manager to contribute to Worldline’s growth and position in UK rail. When running a UK rail ticket retailing service in Worldline, you are part of a dynamic, high-performing team that delivers innovative services to the rail industry with a deep understanding of rail processes, systems and data. Our Service Managers have the overall responsibility for successful service delivery, managing service margin, and ensuring service level adherence. If you have a passion for Service Management, contact us: we are ready to welcome you to the team!
Day-to-Day Responsibilities
- Developing client relationships with a view to long term growth and promote Worldline and its products.
- Develop intimate knowledge of Worldline products and environments specific to your role.
- Act as a point of contact for all customer queries and escalations.
- Monitor calls to ensure all contractual SLA’s are met.
- Liaise with internal teams to ensure productivity to achieve said SLA’s.
- Develop good working relationships with internal teams.
- Escalate any concerns regarding process and personnel to Senior Managers.
- Work as a team with other Service Managers, ensuring knowledge share.
- Ensure period reporting is supplied as per contract to the customer.
- Perform trending to identify any potential issues.
- Identify any process improvements.
- Working with Service Line Managers to ensure that these improvements are discussed, valid and implemented.
- Manage regular service calls with the customer.
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, a can-do attitude and a hunger to learn and grow. In practice, this means:
- You have 5+ years of experience as a Service Manager in the information technology sector managing multiple projects simultaneously.
- Strong financial and analytical skills.
- Excellent written and verbal presentation skills.
- Excellent client-facing and internal presentation skills.
- Ability to perform well under pressure; ability to adhere to deadlines.
- Results oriented with a hands-on mentality.
- Understanding of the UK Rail Industry.
Perks & Benefits
- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
- Have 25 days holiday + bank holidays.
- Have employee private medical cover, access to a virtual GP service.
- Access to discounts and cash backs on shopping.
- Purchase a range of flexible benefits through salary sacrifice.
- Have Income protection @ 67% of base salary for 5 years, subject to Ts & Cs.
- Have Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme.
- Have Pension – the company will match contributions up to 10%.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, a can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at jobs.worldline.com.
We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
Service Manager MTIS in Chester employer: Worldline
Contact Detail:
Worldline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager MTIS in Chester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Service Manager role at Worldline.
✨Tip Number 2
Show off your skills! Prepare for interviews by practising how to articulate your experience in service management. Use examples that highlight your financial acumen and client-facing skills. Remember, we want to see that can-do attitude shine through!
✨Tip Number 3
Research, research, research! Dive deep into Worldline’s products and the UK rail industry. The more you know, the better you can tailor your conversations and show us you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you note. It shows your enthusiasm and keeps you on our radar. Plus, it’s a great way to reinforce your interest in joining Worldline!
We think you need these skills to ace Service Manager MTIS in Chester
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, make sure you understand the role of a Service Manager at Worldline. Familiarise yourself with our products and the UK rail industry. This will help you tailor your application to show how your experience aligns with what we’re looking for.
Be Clear and Concise: When you're putting together your written application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We want to see your skills and experience shine through without any fluff!
Show Your Passion: Let your enthusiasm for the role and the company come through in your writing. Share why you’re excited about the opportunity to work with us at Worldline and how you can contribute to our mission. A little passion goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Worldline
✨Know Your Stuff
Make sure you have a solid understanding of Worldline's products and services, especially those related to the UK rail industry. Brush up on key processes, systems, and data that are relevant to the role of Service Manager. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Share your experiences and how they relate to the role, and don’t hesitate to ask them about their experiences at Worldline. This can create a more engaging conversation and demonstrate your interpersonal skills, which are crucial for a Service Manager.
✨Showcase Your Analytical Skills
Be prepared to discuss your financial and analytical skills. Bring examples of how you've used these skills in past roles to manage service delivery or improve processes. Highlighting specific achievements will help illustrate your capability to meet the demands of the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Think of situations where you had to manage multiple projects or resolve client escalations. Practising your responses will help you articulate your thought process clearly during the interview.