At a Glance
- Tasks: Manage service delivery and client relationships in the UK rail industry.
- Company: Join Worldline, a leader in payments technology with a global impact.
- Benefits: Enjoy 25 days holiday, private medical cover, and flexible benefits.
- Other info: Be part of a sustainable company with a culture of empowerment and growth.
- Why this job: Shape the future of payments while accelerating your career in a dynamic environment.
- Qualifications: 5+ years in Service Management with strong analytical and presentation skills.
The predicted salary is between 60000 - 75000 £ per year.
This is Worldline. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape evolution.
The Opportunity
Worldline is looking for a highly-skilled Service Manager to contribute to Worldline’s growth and position in UK rail. When running a UK rail ticket retailing service in Worldline, you are part of a dynamic, high-performing team that delivers innovative services to the rail industry with a deep understanding of rail processes, systems and data. Our Service Managers have the overall responsibility for successful service delivery, managing service margin, and ensuring service level adherence. If you have a passion for Service Management, contact us: we are ready to welcome you to the team!
Day-to-Day Responsibilities
- Developing client relationships with a view to long term growth and promote Worldline and its products.
- Develop intimate knowledge of Worldline products and environments specific to your role.
- Act as a point of contact for all customer queries and escalations.
- Monitor calls to ensure all contractual SLA’s are met.
- Liaise with internal teams to ensure productivity to achieve said SLA’s.
- Develop good working relationships with internal teams.
- Escalate any concerns regarding process and personnel to Senior Managers.
- Work as a team with other Service Managers, ensuring knowledge share.
- Ensure period reporting is supplied as per contract to the customer.
- Perform trending to identify any potential issues.
- Identify any process improvements.
- Working with Service Line Managers to ensure that these improvements are discussed, valid and implemented.
- Manage regular service calls with the customer.
Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, a can-do attitude and a hunger to learn and grow. In practice, this means:
- You have 5+ years of experience as a Service Manager in the information technology sector managing multiple projects simultaneously.
- Strong financial and analytical skills.
- Excellent written and verbal presentation skills.
- Excellent client-facing and internal presentation skills.
- Ability to perform well under pressure; ability to adhere to deadlines.
- Results oriented with a hands-on mentality.
- Understanding of the UK Rail Industry.
Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
- Have 25 days holiday + bank holidays.
- Have employee private medical cover, access to a virtual GP service.
- Access to discounts and cash backs on shopping.
- Purchase a range of flexible benefits through salary sacrifice.
- Have Income protection @ 67% of base salary for 5 years, subject to Ts & Cs.
- Have a Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme.
- Have Pension – the company will match contributions up to 10%.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, a can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own. Learn more about life at Worldline at careers.worldline.com.
We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
Service Manager MTIS employer: Worldline Global
Worldline is an exceptional employer, offering a dynamic work environment at the forefront of the payments technology industry. With a strong commitment to employee growth, you will have access to extensive training opportunities and be part of a purpose-driven company recognised as one of the top 1% most sustainable globally. Enjoy generous benefits including 25 days holiday, private medical cover, and a supportive culture that empowers you to shape your career while making a meaningful impact in the UK rail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager MTIS
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Service Manager role at Worldline.
✨Tip Number 2
Show off your skills! Prepare for interviews by practising common questions related to service management and the UK rail industry. Use real-life examples from your experience to demonstrate how you can drive positive change and meet those SLAs.
✨Tip Number 3
Research, research, research! Dive deep into Worldline’s products and services. Understanding what makes them tick will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Worldline team and shaping the future of payments technology.
We think you need these skills to ace Service Manager MTIS
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for Service Management shine through. We want to see how excited you are about the role and the impact you can make at Worldline!
Tailor Your Experience:Make sure to highlight your relevant experience in the IT sector and any specific knowledge of the UK Rail Industry. We love seeing how your background aligns with what we do at Worldline.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Worldline Global
✨Know Your Stuff
Before the interview, dive deep into Worldline's products and services, especially those related to the UK rail industry. Understanding their offerings will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience as a Service Manager. Focus on situations where you successfully managed multiple projects, improved service delivery, or enhanced client relationships. This will demonstrate your capability to handle the responsibilities of the position.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and future projects at Worldline. This shows that you're not just interested in the job, but also in how you can contribute to the company's growth.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've identified and implemented process improvements in previous roles. Highlight your analytical skills and ability to work under pressure, as these are crucial for a Service Manager in a fast-paced environment like Worldline.
