Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage service delivery and client relationships in the UK rail industry.
- Company: Join Worldline, a leader in payments technology with a global impact.
- Benefits: Enjoy 25 days holiday, private medical cover, and flexible benefits.
- Why this job: Be part of a sustainable company and shape the future of payments.
- Qualifications: 5 years experience in service management and strong analytical skills.
- Other info: Collaborate with a dynamic team and accelerate your career growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
This is Worldline. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together we shape evolution.
Opportunity
Worldline is looking for a highly-skilled Service Manager to contribute to Worldline's growth and position in UK rail. When running a UK rail ticket retailing service in Worldline, you are part of a dynamic high-performing team that delivers innovative services to the rail industry with a deep understanding of rail processes and systems. Service Managers have the overall responsibility for successful service delivery, managing service margin and ensuring service level. If you have a passion for Service Management, contact us: we are ready to welcome you to the team!
Day-to-Day Responsibilities
- Developing client relationships with a view to long term growth and promote Worldline and its products.
- Develop intimate knowledge of Worldline products and environments specific to your role.
- Act as a point of contact for all customer queries and escalations.
- Monitor calls to ensure all contractual SLAs are met.
- Liaise with internal teams to ensure productivity to achieve said SLAs.
- Develop good working relationships with internal teams.
- Escalate any concerns regarding process and personnel to Senior Managers.
- Work as a team with other Service Managers ensuring knowledge share.
- Ensure period reporting is supplied as per contract to the customer.
- Perform trending to identify any potential issues.
- Identify any process improvements.
- Working with Service Line Managers to ensure that these improvements are discussed, validated and implemented.
- Manage regular service calls with the customer.
Who Are We Looking For
- You have 5 years of experience as a Service Manager in the information technology sector managing multiple projects simultaneously.
- Strong financial and analytical skills.
- Excellent written and verbal presentation skills.
- Excellent client-facing and internal presentation skills.
- Ability to perform well under pressure; ability to adhere to deadlines.
- Results oriented with a hands-on mentality.
- Understanding of the UK Rail Industry.
Perks & Benefits
- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
- Have 25 days holiday plus bank holidays.
- Have employee private medical cover access to a virtual GP service.
- Access to discounts and cash backs on shopping.
- Purchase a range of flexible benefits through salary sacrifice.
- Have Income protection at 67% of base salary for 5 years subject to Ts & Cs.
- Have Life assurance 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme.
- Have Pension; the company will match contributions up to 10%.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers, people with passion, a can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline. We are proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability or any applicable legally protected characteristics.
Service Manager in Leeds employer: Worldline Global
Contact Detail:
Worldline Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at Worldline. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Worldline's products and services, especially those related to UK rail. Showing that you understand their business will impress the hiring team.
✨Tip Number 3
Practice your presentation skills! As a Service Manager, you'll need to communicate effectively with clients and internal teams. Run through common scenarios and get comfortable presenting your ideas.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Worldline family. Don’t miss out on this opportunity!
We think you need these skills to ace Service Manager in Leeds
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role of a Service Manager and what Worldline is all about. Dive into our products and services so you can show us how your experience aligns with our needs.
Tailor Your Application: Don’t just send a generic CV and cover letter! Tailor your application to highlight your relevant experience in the IT sector and your understanding of the UK Rail Industry. We want to see how you can contribute to our team!
Showcase Your Skills: Make sure to emphasise your financial and analytical skills, as well as your ability to manage multiple projects. Use specific examples from your past roles to demonstrate how you've excelled under pressure and met deadlines.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Worldline Global
✨Know Your Stuff
Make sure you have a solid understanding of Worldline's products and services, especially those related to the UK rail industry. Brush up on key terms and processes so you can speak confidently about how your experience aligns with their needs.
✨Showcase Your Experience
Prepare specific examples from your past roles as a Service Manager that highlight your ability to manage multiple projects, meet SLAs, and improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their team dynamics and how they collaborate with other departments. This shows you're not just interested in the role, but also in being a part of their culture.
✨Be Results-Oriented
Emphasise your results-driven approach by discussing how you've achieved success in previous roles. Highlight any financial or analytical skills you've used to drive service delivery and client satisfaction, as these are crucial for the Service Manager position.
