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For Companies At a Glance
- Tasks: Drive sales by acquiring new merchants and nurturing key accounts in e-commerce.
- Company: Join WorldFirst, a global leader in digital payments and financial services for SMEs.
- Benefits: Enjoy a diverse workplace with opportunities for growth and collaboration across teams.
- Why this job: Be part of a dynamic team that impacts global trade and supports businesses worldwide.
- Qualifications: Experience in e-commerce sales and strong relationship-building skills are essential.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 36000 - 60000 £ per year.
Introduction
WorldFirst is a subsidiary of Ant International, a global digital payment and financial services leader. Through the World Account, WorldFirst is meeting the needs of SMEs engaged in international trade or business, both online via marketplaces or websites, as well as offline to support importers and exporters. This includes global collection (receiving payments), making payments, currency conversion, risk management to help WorldFirst customers reduce costs, improve turnover efficiency to generate more revenue and sales, and quickly capture global business opportunities. WorldFirst serves one million customers worldwide and is connected to over 100 marketplaces.
Role Overview
The Key Account Sales position is a fundamental component of the sales team, responsible for both the acquisition of new merchants and nurturing an existing portfolio of our larger and strategically important clients. By penetrating deep into the B2C, E-commerce and Online Selling community you will serve businesses with an overseas customer base and/or those sourcing goods across border for sale in UK.
You will work cross functionally with our Marketing, Partnership, Merchant Servicing, Inside Sales and Onboarding teams to convert new business opportunities and deliver customers with the best possible experience, including the referrals from the portfolio of existing clients.
What You’ll Do
- Self-generate new opportunities through cold outreach.
- Use your existing network and assigned portfolio of merchants to generate referrals for new business opportunities
- Attend relevant industry events to keep informed of the latest trends and forge new connections within in the target segments
- Maintain a specific number of accounts, build strong relationships and ensure high levels of customer satisfaction across the portfolio.
- Drive greater uptake of WorldFirst’s suite of products within the account portfolio.
- Present relevant solutions and provide detailed education to merchants regarding products and processes
- Work closely with related teams to resolve merchants’ issues.
- Share insights and customer feedback to the wider team ensuring the customers’ voice is heard across the business
- Have a systematised approach to keeping in regular contact with merchants and maintain business relationships;
What We’re Looking For
- Experience with selling their product to e-commerce brands within the marketplace merchant eco-systems.
- A motivated individual with a proven track record of self-generating leads selling to Business Owners and/or the C-Suite
- Solutions orientated approach to building and maintaining customer relationships
- Effectively communicate via telephone, email and face to face by utilising active listening skills and good presentations.
- Strong attention to detail, be process driven with outreach and engagement cadences
- Ability to handle tough conversations, overcome objections and deal with customer dissatisfaction
- Skilled in time management, task management and problem solving
- A collaborator that works with related functions to best support the client’s needs
- Someone that thrives in a fast-paced environment with the ability to learn and adapt to new product knowledge quickly
Who We Are
WorldFirst is proud to be an equal opportunity employer. We are passionate about creating a diverse and inclusive workplace where our people feel that they belong and can reach their full potential. We believe our differences are our strengths and are committed to recruiting, developing and retaining a team from a variety of backgrounds, perspectives, and skills.
We encourage applications from all individuals regardless of race, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, religion or belief, and marriage and civil partnership.
Key Account Manager employer: WorldFirst
Contact Detail:
WorldFirst Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Leverage your existing network to connect with e-commerce brands. Reach out to former colleagues or industry contacts who may have insights or connections in the marketplace merchant ecosystem.
✨Tip Number 2
Attend industry events and conferences related to e-commerce and digital payments. This will not only help you stay updated on trends but also allow you to meet potential clients and partners face-to-face.
✨Tip Number 3
Practice your communication skills, especially active listening and presentation techniques. Being able to effectively convey solutions and educate merchants about products is crucial for building strong relationships.
✨Tip Number 4
Familiarize yourself with WorldFirst’s suite of products and services. Understanding the details will enable you to present relevant solutions confidently and address any concerns from potential clients.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Key Account Manager position at WorldFirst. Understand the key responsibilities and required skills, especially those related to e-commerce and customer relationship management.
Tailor Your CV: Customize your CV to highlight relevant experience in sales, particularly with e-commerce brands. Emphasize your track record of self-generating leads and maintaining customer relationships, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation and solutions-oriented approach. Mention specific examples of how you've successfully built and maintained client relationships in the past, and how you can bring value to WorldFirst.
Highlight Relevant Skills: In your application, make sure to emphasize your communication skills, attention to detail, and ability to handle objections. These traits are essential for a Key Account Manager and will help you stand out.
How to prepare for a job interview at WorldFirst
✨Showcase Your E-commerce Expertise
Make sure to highlight your experience with selling products to e-commerce brands. Be prepared to discuss specific examples of how you've successfully engaged with marketplace merchants and the strategies you used to generate leads.
✨Demonstrate Your Relationship-Building Skills
Since maintaining strong relationships is key for this role, come ready to share how you've built and nurtured client relationships in the past. Use concrete examples to illustrate your approach to customer satisfaction and retention.
✨Prepare for Tough Conversations
Expect to discuss how you've handled difficult situations or objections from clients. Prepare a few scenarios where you successfully turned a negative experience into a positive outcome, showcasing your problem-solving skills.
✨Be Ready to Discuss Industry Trends
Stay informed about the latest trends in the e-commerce and digital payment sectors. During the interview, demonstrate your knowledge by discussing how these trends could impact WorldFirst's clients and how you can leverage them to drive business growth.
