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For Companies At a Glance
- Tasks: Drive sales by acquiring new merchants and nurturing key accounts in e-commerce.
- Company: Join WorldFirst, a global leader in digital payments and financial services for SMEs.
- Benefits: Enjoy a diverse workplace with opportunities for growth and collaboration across teams.
- Why this job: Be part of a dynamic team that empowers businesses to thrive globally and make an impact.
- Qualifications: Experience in e-commerce sales and strong relationship-building skills are essential.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 28800 - 43200 £ per year.
Introduction
WorldFirst is a subsidiary of Ant International, a global digital payment and financial services leader. Through the World Account, WorldFirst is meeting the needs of SMEs engaged in international trade or business, both online via marketplaces or websites, as well as offline to support importers and exporters. This includes global collection (receiving payments), making payments, currency conversion, risk management to help WorldFirst customers reduce costs, improve turnover efficiency to generate more revenue and sales, and quickly capture global business opportunities. WorldFirst serves one million customers worldwide and is connected to over 100 marketplaces.
Role Overview
The Key Account Sales position is a fundamental component of the sales team, responsible for both the acquisition of new merchants and nurturing an existing portfolio of our larger and strategically important clients. By penetrating deep into the B2C, E-commerce and Online Selling community you will serve businesses with an overseas customer base and/or those sourcing goods across border for sale in UK.
You will work cross functionally with our Marketing, Partnership, Merchant Servicing, Inside Sales and Onboarding teams to convert new business opportunities and deliver customers with the best possible experience, including the referrals from the portfolio of existing clients.
What You’ll Do
- Self-generate new opportunities through cold outreach.
- Use your existing network and assigned portfolio of merchants to generate referrals for new business opportunities
- Attend relevant industry events to keep informed of the latest trends and forge new connections within in the target segments
- Maintain a specific number of accounts, build strong relationships and ensure high levels of customer satisfaction across the portfolio.
- Drive greater uptake of WorldFirst’s suite of products within the account portfolio.
- Present relevant solutions and provide detailed education to merchants regarding products and processes
- Work closely with related teams to resolve merchants’ issues.
- Share insights and customer feedback to the wider team ensuring the customers’ voice is heard across the business
- Have a systematised approach to keeping in regular contact with merchants and maintain business relationships;
What We’re Looking For
- Experience with selling their product to e-commerce brands within the marketplace merchant eco-systems.
- A motivated individual with a proven track record of self-generating leads selling to Business Owners and/or the C-Suite
- Solutions orientated approach to building and maintaining customer relationships
- Effectively communicate via telephone, email and face to face by utilising active listening skills and good presentations.
- Strong attention to detail, be process driven with outreach and engagement cadences
- Ability to handle tough conversations, overcome objections and deal with customer dissatisfaction
- Skilled in time management, task management and problem solving
- A collaborator that works with related functions to best support the client’s needs
- Someone that thrives in a fast-paced environment with the ability to learn and adapt to new product knowledge quickly
Who We Are
WorldFirst is proud to be an equal opportunity employer. We are passionate about creating a diverse and inclusive workplace where our people feel that they belong and can reach their full potential. We believe our differences are our strengths and are committed to recruiting, developing and retaining a team from a variety of backgrounds, perspectives, and skills.
We encourage applications from all individuals regardless of race, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, religion or belief, and marriage and civil partnership.
Key Account Manager employer: WorldFirst
Contact Detail:
WorldFirst Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Leverage your existing network to identify potential leads. Reach out to former colleagues or industry contacts who may have connections in the e-commerce space, as personal referrals can significantly enhance your chances of landing meetings with key decision-makers.
✨Tip Number 2
Attend industry events and conferences related to e-commerce and digital payments. These gatherings are great opportunities to meet potential clients and partners, and they can help you stay updated on the latest trends that could benefit your sales strategy.
✨Tip Number 3
Develop a systematic approach for maintaining relationships with your accounts. Regular check-ins and personalized communication can help you understand their evolving needs and position yourself as a trusted advisor rather than just a salesperson.
✨Tip Number 4
Practice your presentation skills to effectively communicate the value of WorldFirst’s products. Being able to clearly articulate how our solutions can solve specific problems for merchants will set you apart during client interactions.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the Key Account Manager position and its responsibilities. Tailor your application to highlight your experience in e-commerce and B2C sales, as well as your ability to self-generate leads.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience with selling to e-commerce brands and your success in managing client relationships. Use specific examples to demonstrate your solutions-oriented approach.
Showcase Communication Skills: Since effective communication is key for this role, make sure to illustrate your strong communication skills in your application. Mention any experience you have with presentations, active listening, and handling tough conversations.
Demonstrate Adaptability: WorldFirst values individuals who thrive in fast-paced environments. In your application, provide examples of how you've quickly adapted to new products or changes in the market, showcasing your ability to learn and grow.
How to prepare for a job interview at WorldFirst
✨Showcase Your E-commerce Expertise
Make sure to highlight your experience with selling products to e-commerce brands. Be prepared to discuss specific examples of how you've successfully engaged with marketplace merchants and the strategies you used to generate leads.
✨Demonstrate Your Relationship-Building Skills
Since maintaining strong relationships is key for this role, come ready to share stories about how you've nurtured client relationships in the past. Discuss your approach to ensuring customer satisfaction and how you handle tough conversations.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle objections or customer dissatisfaction. Think of specific instances where you successfully resolved issues and be ready to explain your thought process and the outcome.
✨Emphasize Your Collaborative Spirit
This role requires working cross-functionally, so be prepared to discuss how you've collaborated with other teams in previous positions. Highlight any experiences where teamwork led to successful outcomes for clients.
