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For Companies At a Glance
- Tasks: Lead daily operations of Orb locations, ensuring compliance and high-quality user experiences.
- Company: Join a fast-growing tech company revolutionising human verification in the age of AI.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a diverse team from top tech companies, driving change in global operations.
- Why this job: Make a real impact in a cutting-edge tech space while working hands-on with innovative solutions.
- Qualifications: 3-6 years in operations, strong communication skills, and a problem-solving mindset.
The predicted salary is between 45000 - 55000 ÂŁ per year.
About The Company
World is building a real human network designed to accelerate people in the age of AI. Our products make this possible: the Orb verifies real people, World ID proves it privately, and World App enables and distributes the new applications made possible by this technology. Together, they form a new layer for AI internet. We're one of the fastest-growing networks in tech. More than 17 million people across 160 countries have verified with World ID, and we complete over 350,000 verifications each week. World App is already among the most used wallets globally. Developers are integrating World ID to build safer online experiences and create spaces where real people can participate, earn, and be recognized in ways AI simply can’t replicate.
About The Team
The Market Operations team is responsible for driving the successful launch, growth, and ongoing performance of World’s operations in markets around the world. Our work sits at the intersection of strategy and execution, ensuring that World’s unique model of verifying humanness through a global network of Orb Operators is implemented effectively, sustainably, and at scale. We collaborate closely with cross‑functional teams to design and optimize operational processes, manage local partnerships, and deliver exceptional user and Operator experiences.
About The Opportunity
As our Operations Lead in Manchester/Liverpool, you’ll play a key role in ensuring World’s operations run reliably and efficiently on the ground in one of our important UK markets. You’ll be responsible for the day‑to‑day performance of Orb locations, supporting Operators, and ensuring every site is fully operational, compliant, and delivering a high‑quality user experience. This is a hands‑on, execution‑focused role. You will work closely with Market Operations, Logistics, and Central Operations to ensure smooth installations, fast issue resolution, and consistent operational standards across all locations.
Key Responsibilities
- Lead the day‑to‑day operational performance of Orb locations in Manchester/Liverpool, ensuring strong execution, compliance, and a high‑quality user experience.
- Support site launches and expansion by coordinating installations, ensuring launch readiness, and ramping locations to stable operation.
- Onboard, train, and support a network of Operators and site staff, driving accountability and consistent operational standards.
- Collaborate with Logistics and Central Operations to ensure timely delivery, installation, maintenance, and issue resolution.
- Drive performance across all locations, improving key metrics such as uptime, site readiness, and Operator effectiveness.
- Establish and continuously improve installation, maintenance, and operational processes to increase reliability and scalability.
- Use data and field insights to monitor performance, identify issues, and prioritise improvements.
- Identify operational risks (e.g. downtime, setup issues, compliance gaps) and proactively implement solutions.
- Deliver in‑person and remote Operator training to ensure consistent execution and reduce dependency on reactive support.
- Act as the on‑the‑ground point of coordination between central teams and local execution, ensuring priorities are delivered reliably.
About You
- 3–6 years of experience in operations, field operations, installations, or site‑based environments, ideally in technology, logistics, micromobility, or other fast‑paced industries.
- Proven experience working across multiple locations or sites, ensuring consistent execution and performance.
- Strong communication and relationship‑building skills, with the ability to work effectively with Operators, store staff, and external partners.
- Comfortable in hands‑on, on‑the‑ground environments, solving problems and troubleshooting issues in real time.
- Detail‑oriented and reliable, with a strong focus on operational quality, safety, and compliance.
- Resourceful and adaptable, able to operate independently in fast‑moving and ambiguous environments.
- Based in or near Manchester OR Liverpool, with willingness to travel frequently across the region.
Operations Lead, Liverpool/Manchester employer: World
Contact Detail:
World Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead, Liverpool/Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local meetups, conferences, or even casual coffee chats. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up prepared! When you land an interview, research the company and its culture. Be ready to discuss how your experience aligns with their mission. We want to see that you’re genuinely interested in what we do at World.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Operations Lead role.
✨Tip Number 4
Don’t hesitate to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our amazing team at World and making a real impact in the AI space.
We think you need these skills to ace Operations Lead, Liverpool/Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Lead role. Highlight your experience in operations, especially in fast-paced environments, and show how your skills align with our mission at World.
Showcase Your Problem-Solving Skills: We love candidates who can think on their feet! Use examples from your past experiences where you’ve tackled challenges head-on, especially in operational settings. This will demonstrate your hands-on approach and adaptability.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how they relate to the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at World
✨Know the Company Inside Out
Before your interview, dive deep into World’s mission and products. Understand how their technology works and the impact it has on users. This will not only show your enthusiasm but also help you connect your experience to their goals.
✨Showcase Your Operational Expertise
Be ready to discuss your previous experience in operations, especially in fast-paced environments. Prepare specific examples of how you've improved operational processes or solved problems on the ground. This will demonstrate your hands-on approach and problem-solving skills.
✨Emphasise Communication Skills
Since the role involves working closely with Operators and cross-functional teams, highlight your communication and relationship-building abilities. Share instances where you successfully collaborated with diverse teams or resolved conflicts to ensure smooth operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your adaptability and resourcefulness. Think of scenarios where you had to troubleshoot issues in real-time or manage multiple locations. Practising these responses will help you convey your ability to thrive in dynamic environments.