At a Glance
- Tasks: Manage and optimise our Salesforce platform to enhance CRM functionality.
- Company: Join IMG, a leading global sports marketing agency with exciting projects.
- Benefits: Enjoy competitive salary, flexible remote work, and professional development opportunities.
- Other info: Permanent position based in Chiswick Park with potential for career growth.
- Why this job: Make a real impact in the sports industry while working with cutting-edge technology.
- Qualifications: 5+ years as a Salesforce Administrator with strong analytical and communication skills.
The predicted salary is between 60000 - 80000 € per year.
Who We Are:
IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR.
What You’ll Do:
We are seeking a detail-oriented and proactive Sr. Salesforce Administrator to manage and optimize our Salesforce platform. This role is essential to enhance our organization's CRM functionality, ensuring data integrity, and supporting teams in leveraging Salesforce to achieve business goals.
Key Responsibilities and Accountabilities
- Serve as a point of contact for Salesforce-related queries, system maintenance, and customization.
- Work closely with various departments to design and implement solutions that drive efficiency, improve customer relationships, and streamline processes.
- Engage with stakeholders to understand Sales needs, while also configuring and enhancing Sales Cloud directly.
- Gather requirements (functional and non-functional), design solutions, and contribute thought leadership to support best practices.
- Deliver end user training and/or train-the-trainer sessions.
Salesforce Administration:
- Maintain, configure, and enhance Salesforce instances, including user account management, profiles, roles, permissions, and workflows.
- Ensure optimal system performance by performing regular audits, data integrity checks, and troubleshooting.
Customization & Development:
- Create and update reports, dashboards, and custom fields to provide actionable insights.
- Manage Salesforce automation tools.
- Lead customization and implementation projects in collaboration with cross-functional teams.
- Collaborate with key cross-functional stakeholders to implement automation, custom objects, and integrations as needed.
Stakeholder Support:
- Provide training and technical support for Salesforce users, ensuring adoption and proficiency.
- Act as a liaison between stakeholders and technical teams to gather requirements and deliver tailored solutions.
- Advise stakeholders on impacts to their request that they would need to consider as part of supporting their initiatives.
Data Management & Integrations:
- Oversee data imports, exports, and deduplication processes to maintain accurate and clean data.
- Implement and monitor data security measures, ensuring compliance with company policies and industry standards.
- Proven experience in complex bi-directional integration with third party tools to Salesforce.
Continuous Improvement:
- Stay updated on Salesforce releases and new features, recommending enhancements to improve system usability.
- Identify opportunities to optimize business processes and workflows using Salesforce.
Skills and Abilities
- Certifications in Sales Cloud Consultant and/or Salesforce Business Analyst highly desirable.
- Knowledge and hands-on experience with Agentforce.
- Experience with data and system migrations is highly desirable.
- Advanced knowledge of data governance.
- Experience with compliance practices.
- Experience with maintaining security best practices.
Knowledge and Experience
- Minimum of 5 years’ experience as a Salesforce Administrator, with a strong understanding of the platform’s capabilities.
- Salesforce Administrator Certification (e.g., Salesforce Certified Administrator or Advanced Administrator).
- Advanced proficiency in Salesforce Lightning, and Flow.
- Advanced proficiency in Sales Cloud, Service Cloud, or other Salesforce products.
- Experience leading and executing projects with GTM stakeholders.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication skills, with the ability to translate technical concepts into business-friendly terms.
- Delivery of end user training and change management.
Working Conditions
- This is a permanent position.
- This role will be based at Chiswick Park, with some flexibility on remote working as appropriate.
- Working hours are 9:00 – 17:00, Monday to Friday.
- May be required to attend (and travel to) locations, including other IMG buildings and meetings.
- Unsocial hours may be required, as dictated by the demands of the business schedule.
- Adapting to use of new systems and technology where appropriate.
Senior Salesforce Administrator, IMG employer: World Wrestling Entertainment, Inc.
IMG is an exceptional employer, offering a dynamic work environment at Chiswick Park that fosters collaboration and innovation. Employees benefit from flexible working arrangements, comprehensive training opportunities, and the chance to work with leading sports brands, ensuring both personal and professional growth in a vibrant industry. With a commitment to diversity and inclusion, IMG provides a supportive culture where every team member can thrive and contribute to exciting projects that reach millions worldwide.
Contact Detail:
World Wrestling Entertainment, Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Salesforce Administrator, IMG
✨Tip Number 1
Network like a pro! Reach out to your connections in the sports marketing industry, especially those who work at IMG or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your Salesforce skills! Prepare for interviews by brushing up on your Salesforce knowledge and be ready to discuss how you've optimised systems in the past. Bring examples of reports or dashboards you've created to demonstrate your expertise.
✨Tip Number 3
Be proactive! If you see a role that fits you perfectly, don’t wait for the application window to open. Reach out directly through our website or LinkedIn to express your interest and ask any questions about the position.
✨Tip Number 4
Prepare for change management discussions! As a Senior Salesforce Administrator, you'll need to show how you can lead training sessions and help teams adapt to new processes. Think about how you've successfully managed change in previous roles.
We think you need these skills to ace Senior Salesforce Administrator, IMG
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Salesforce Administrator role. Highlight your Salesforce certifications and any relevant projects you've led, as this will show us you're the right fit for the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about Salesforce and how your experience can help IMG achieve its goals. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills; give us examples of how you've used them to solve real problems. Whether it's improving data integrity or streamlining processes, we want to see how you think and act in challenging situations.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and allows us to keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at World Wrestling Entertainment, Inc.
✨Know Your Salesforce Inside Out
Make sure you’re well-versed in Salesforce functionalities, especially Sales Cloud and Lightning. Brush up on your knowledge of data governance and system migrations, as these are crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled complex issues using Salesforce. Highlight your analytical skills and how you've improved processes or enhanced user experience in previous roles.
✨Engage with Stakeholders
Demonstrate your ability to liaise between technical teams and stakeholders. Be ready to explain how you gather requirements and deliver tailored solutions that meet business needs.
✨Stay Updated on Salesforce Trends
Familiarise yourself with the latest Salesforce releases and features. Show enthusiasm for continuous improvement and be prepared to suggest enhancements that could benefit IMG’s operations.
