Senior Salesforce Administrator, IMG in London

Who We Are:

IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR.

What You’ll Do:

We are seeking a detail-oriented and proactive Sr. Salesforce Administrator to manage and optimize our Salesforce platform. This role is essential to enhance our organization's CRM functionality, ensuring data integrity, and supporting teams in leveraging Salesforce to achieve business goals.

Key Responsibilities and Accountabilities

• Serve as a point of contact for Salesforce-related queries, system maintenance, and customization.
• Work closely with various departments to design and implement solutions that drive efficiency, improve customer relationships, and streamline processes.
• Engage with stakeholders to understand Sales needs, while also configuring and enhancing Sales Cloud directly.
• Gather requirements (functional and non-functional), design solutions, and contribute thought leadership to support best practices.
• Deliver end user training and/or train-the-trainer sessions.

Salesforce Administration:

• Maintain, configure, and enhance Salesforce instances, including user account management, profiles, roles, permissions, and workflows.
• Ensure optimal system performance by performing regular audits, data integrity checks, and troubleshooting.

Customization & Development:

• Create and update reports, dashboards, and custom fields to provide actionable insights.
• Manage Salesforce automation tools.
• Lead customization and implementation projects in collaboration with cross-functional teams.
• Collaborate with key cross-functional stakeholders to implement automation, custom objects, and integrations as needed.

Stakeholder Support:

• Provide training and technical support for Salesforce users, ensuring adoption and proficiency.
• Act as a liaison between stakeholders and technical teams to gather requirements and deliver tailored solutions.
• Advise stakeholders on impacts to their request that they would need to consider as part of supporting their initiatives.

Data Management & Integrations:

• Oversee data imports, exports, and deduplication processes to maintain accurate and clean data.
• Implement and monitor data security measures, ensuring compliance with company policies and industry standards.
• Proven experience in complex bi-directional integration with third party tools to Salesforce.

Continuous Improvement:

• Stay updated on Salesforce releases and new features, recommending enhancements to improve system usability.
• Identify opportunities to optimize business processes and workflows using Salesforce.

Skills and Abilities

• Certifications in Sales Cloud Consultant and/or Salesforce Business Analyst highly desirable.
• Knowledge and hands-on experience with Agentforce.
• Experience with data and system migrations is highly desirable.
• Advanced knowledge of data governance.
• Experience with compliance practices.
• Experience with maintaining security best practices.

Knowledge and Experience

• Minimum of 5 years’ experience as a Salesforce Administrator, with a strong understanding of the platform’s capabilities.
• Salesforce Administrator Certification (e.g., Salesforce Certified Administrator or Advanced Administrator).
• Advanced proficiency in Salesforce Lightning, and Flow.
• Advanced proficiency in Sales Cloud, Service Cloud, or other Salesforce products.
• Experience leading and executing projects with GTM stakeholders.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication skills, with the ability to translate technical concepts into business-friendly terms.
• Delivery of end user training and change management.

Working Conditions

• This is a permanent position.
• This role will be based at Chiswick Park, with some flexibility on remote working as appropriate.
• Working hours are 9:00 – 17:00, Monday to Friday.
• May be required to attend (and travel to) locations, including other IMG buildings and meetings.
• Unsocial hours may be required, as dictated by the demands of the business schedule.
• Adapting to use of new systems and technology where appropriate.