At a Glance
- Tasks: Provide top-notch IT support to senior executives and manage cutting-edge technology.
- Company: Join a dynamic team at TKO, a leader in IT solutions.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Be part of an inclusive workplace that values diversity and personal development.
- Why this job: Make a real impact by supporting C-Suite executives with innovative tech.
- Qualifications: Experience in IT support and a passion for technology is essential.
The predicted salary is between 40000 - 50000 £ per year.
Working Conditions: Permanent. Shift work: 40 hours per week. Location: London, Stockley Park.
What You'll Do: We are seeking a highly skilled IT Engineer to provide senior executive support and enhanced AV support. The ideal candidate will have extensive experience supporting C‑Suite and other senior executives through daily operational needs, meeting support, and new technology deployments. This role requires a consummate professional who can prioritize tasks effectively, demonstrate and execute on urgency, and work collaboratively within a team. The ability to explain technical concepts in non‑technical terms to users at an executive level is essential, as is defining trends and taking proactive steps to resolve or expedite escalation.
Core Responsibilities:
- General IT Support: Provide technical support to end‑users, assisting with issues related to cloud services, device management, and authentication. Maintain up‑to‑date knowledge of best practices in computing, device management, and security. Collaborate with other IT teams to implement new technologies and solutions. Assist in the documentation of procedures, policies, and troubleshooting steps for common issues.
- Microsoft Azure: Administer and maintain Microsoft Azure environments, including users, mailboxes, storage, networking, and Active Directory services. Monitor and troubleshoot issues related to Azure resources and services. Assist in information gathering and troubleshooting of security‑based protocols related to Azure user logins.
- Intune: Configure, manage, and monitor Intune for device and application management. Troubleshoot and resolve issues related to device enrollment, configuration, and compliance in Intune. Manage software distribution, updates, and application configurations across both Windows and Mac devices using Intune.
- Jamf: Administer and support Jamf Pro for macOS device management, ensuring all Apple devices are properly enrolled, configured, and compliant with organisational policies.
- Okta: Manage and support Okta for identity and access management, including user provisioning, deprovisioning, and lifecycle management. Monitor and troubleshoot user authentication issues and ensure seamless access for employees.
Requirements and Skills:
- Previous experience in a level one IT support role.
- Administer, maintain, and support Microsoft Office productivity suite.
- Microsoft Azure Active Directory & Microsoft Office 365 Admin, including user account administration.
- Remote access and VPN configuration and administration.
- Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms.
- Enterprise level AV administration and support.
- Set up and support mobile devices and desktop telecommunications.
- Strategic thinking: Ability to identify and prioritize trends for attention.
- Technical knowledge: In‑depth understanding, curiosity, and desire to learn about the technical environment.
- Teamwork & communication: Exceptional interpersonal skills to engage and support stakeholders at all levels.
- Continuous improvement: Understand the needs of the business.
IT Support Technician in London employer: World Wrestling Entertainment, Inc.
At TKO, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Stockley Park, London. Our culture fosters collaboration and continuous improvement, providing employees with ample opportunities for professional growth and development. With a commitment to diversity and inclusion, we ensure that every team member feels valued and supported, making TKO a rewarding place to advance your career in IT support.
Contact Details:
World Wrestling Entertainment, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd explain technical issues to non-techy folks, as this is key for roles supporting senior execs. We want you to shine!
✨Tip Number 3
Show off your skills! If you have a portfolio or examples of past projects, bring them along to interviews. Demonstrating your hands-on experience with tools like Microsoft Azure and Intune can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Microsoft Azure, Intune, and any AV support you've provided. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've supported senior executives and tackled technical challenges in the past.
Show Off Your Communication Skills:Since you'll be explaining tech concepts to non-techies, make sure to showcase your communication skills in your application. Use clear, simple language and avoid jargon where possible. We love candidates who can bridge the gap!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at World Wrestling Entertainment, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, Intune, and Jamf. Be ready to discuss how you've used these tools in previous roles, and think of specific examples where you solved problems or improved processes.
✨Speak Their Language
Since you'll be supporting C-Suite executives, practice explaining technical concepts in simple terms. Prepare a few scenarios where you had to break down complex issues for non-technical users, showcasing your communication skills.
✨Show Off Your Team Spirit
This role requires collaboration with other IT teams, so be prepared to talk about your experience working in a team environment. Share examples of how you’ve contributed to team projects or supported colleagues in achieving common goals.
✨Prioritise Like a Pro
Demonstrate your ability to prioritise tasks effectively. Think of times when you had to manage multiple urgent requests and how you handled them. This will show that you can thrive in a fast-paced environment and keep everything running smoothly.
