At a Glance
- Tasks: Provide top-notch IT support to senior executives and enhance AV systems.
- Company: Join IMG, a leading global sports marketing agency with exciting projects.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Work in a vibrant environment with endless learning opportunities.
- Why this job: Be part of a dynamic team supporting major sports events and organisations.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Who We Are: IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams.
Working Conditions: Permanent, Shift Work: 40 hours per week, London, Stockley Park
What You'll Do: We are seeking a highly skilled IT Engineer to provide senior executive support and enhanced AV support. The ideal candidate will have extensive experience supporting C-Suite and other senior executives through daily operational needs, meeting support, and new technology deployments. This role requires a consummate professional who can prioritize tasks effectively, demonstrate and execute on urgency, and work collaboratively within a team. The ability to explain technical concepts in non-technical terms to users at an executive level is essential, as is defining trends and taking proactive steps to resolve or escalate expediently for resolution.
Core Responsibilities:
- General IT Support: Provide technical support to end-users, assisting with issues related to cloud services, device management, and authentication. Maintain up-to-date knowledge of best practices in computing, device management, and security. Collaborate with other IT teams to implement new technologies and solutions. Assist in the documentation of procedures, policies, and troubleshooting steps for common issues.
- Microsoft Azure: Administer and maintain Microsoft Azure environments, including users, mailboxes, storage, networking, and Active Directory services. Monitor and troubleshoot issues related to Azure resources and services. Assist in information gathering and troubleshooting of security based protocols related to Azure user logins.
- Intune: Configure, manage, and monitor Intune for device and application management. Troubleshoot and resolve issues related to device enrollment, configuration, and compliance in Intune. Manage software distribution, updates, and application configurations across both Windows and Mac devices using Intune.
- Jamf: Administer and support Jamf Pro for macOS device management, ensuring all Apple devices are properly enrolled, configured, and compliant with organisational policies.
- Okta: Manage and support Okta for identity and access management, including user provisioning, deprovisioning, and lifecycle management. Monitor and troubleshoot user authentication issues and ensure seamless access for employees.
- Continuous Improvement: Understand the needs of the business.
Experience Required:
- Previous experience in a level one IT support role
- Administer, maintain, and support Microsoft Office productivity suite
- Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration
- Remote access and VPN Configuration and Administration
- Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms
- Enterprise Level AV Administration and Support
- Set up and support mobile devices and desktop telecommunications
- Strategic Thinking: Ability to identify and escalate trends for attention.
- Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment.
- Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels.
TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities.
IT Support Engineer employer: World Wrestling Entertainment, Inc.
IMG, a leading global sports marketing agency located in Stockley Park, London, offers an exceptional work environment for IT Support Engineers. With a strong focus on employee growth and development, IMG provides opportunities to work with cutting-edge technology while supporting high-profile clients in the sports industry. The collaborative culture fosters teamwork and innovation, making it an ideal place for professionals seeking meaningful and rewarding careers.
Contact Details:
World Wrestling Entertainment, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. Think about how you'd explain technical issues to non-techy execs – clarity is key!
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of past projects, bring them along to interviews. Demonstrating your hands-on experience can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant experience, especially in supporting senior executives and managing cloud services. We want to see how your skills match what we're looking for!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical knowledge! Mention your experience with Microsoft Azure, Intune, and Jamf. We love candidates who can demonstrate their understanding of these tools and how they can benefit our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We appreciate a personal touch that shows us you’ve done your homework on IMG and TKO.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Let’s get started on this journey together!
How to prepare for a job interview at World Wrestling Entertainment, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, Intune, and Jamf. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Communicate Like a Pro
Since you'll be supporting C-Suite executives, practice explaining complex technical concepts in simple terms. Think about how you would describe a technical issue to someone who isn't tech-savvy. This skill is crucial for the role and will set you apart from other candidates.
✨Show Off Your Team Spirit
Collaboration is key in this role, so be prepared to share examples of how you've worked effectively within a team. Highlight any experiences where you’ve contributed to a project or helped a colleague solve a problem. This will demonstrate your ability to work well with others.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking through potential IT support situations you might encounter, such as a sudden outage or a security breach. Outline how you would approach these challenges, showcasing your strategic thinking and problem-solving skills.
