Strategic Resource Manager

WWT Australia currently has an opportunity available for a Strategic Engagement Manager to support our Australian Strategic Resourcing business, based in Sydney / Melbourne. The Strategic Engagement Manager will work with internal partners and customers to provide qualified staff for our Strategic Resourcing engagements. Additionally, the manager will be responsible for developing a strategy and plan to handle future growth in the various technical verticals through capacity planning, training, and process improvement. The successful manager will also provide leadership, mentorship, and guidance to the engineers as they execute their assigned engagements.

Responsibilities

• Manage consultants who have been placed onsite with customers across Australia, including onboarding, regular 1-1 meetings, communication, and status reports.
• Function as the escalation path for any issues for both resources and customers.
• Encourage use of WWT tools and processes and encourage resource involvement with other teams within WWT.
• Responsible for staffing projects and managing utilization for customer engagements.
• Capacity planning and forecasting for future engagements.
• Coach and mentor engineering staff on best practices.
• Consistently reinforce WWT and our Core Values.
• Establish solid relationships with the Customer & the Account Management (Sales) teams as well as internal teams across the globe.
• Provide weekly status reports to sales account teams and customers.
• Build relationships with the entire sales cycle – Account Directors, Managers, AM’s, Hiring Managers, etc.
• Help grow the Australia SR business through continued displays of adding value to the customer.
• Ascertain additional staffing needs or business opportunities and an understanding of the customer environment, upcoming projects and client initiatives that WWT might be able to assist with.
• Work with SPA’s to manage overall SR project health – including burn rates, weekly status, customer specific reporting, project financials, change orders and extensions.

Qualifications

• 5+ years of management experience, preferably in a professional services environment.
• Strong knowledge of and proven experience with engagement management/resource management.
• Prior experience in the staffing or recruiting industry strongly preferred.
• Proven experience interacting with large, enterprise clients.
• Prior experience managing engineering teams or technical staff in a project execution capacity.
• Ability to work independently and solve customer-facing problems.
• Strong communication skills (written, verbal, and presentation).

Benefits

• Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement.
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.