At a Glance
- Tasks: Lead large client initiatives and manage diverse global teams to deliver impactful technology programmes.
- Company: Join a forward-thinking tech company that values collaboration and innovation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real difference by driving major projects and enhancing service delivery.
- Qualifications: Proven experience in program management and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
A Brief Overview
The Program Manager is responsible for managing large client initiatives, which will require him/her to successfully engage and work across multiple technical and global teams within WWT, WWT Partners, and potentially with the client. The ideal candidate will have proven leadership capabilities and experience managing technology programs with a minimum budget of $25MM or greater. He/she will have managed large, distributed teams of matrixed resources of at least 10 people or more and have strong presentation and public speaking skills. He/she will have experience developing and estimating client statements of work.
Job Responsibilities
- Defines and implements governance and controls across the program, including but not limited to: status reporting, risks and issues management and reporting, stakeholder engagement and reporting, other routines and artifacts as required to control the program.
- Extensive problem-solving skills, with the fortitude to drive resolutions to a close.
- Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry.
- Monitors and manages the program level milestones, risks, issues, and decisions.
- Drives decision making processes where and when appropriate.
- Works with leadership and technical leads to staff and resource the program appropriately.
- Escalates and drives program level issues resolution and risk mitigation.
- Responsible for managing all budgeting, forecasting and program financials to meet financial expectations as outlined in the program.
- Responsible for managing program level procurement reporting and visibility.
- Ensure roles and responsibilities are defined and align to staffing plans.
- Responsible for end-to-end program delivery and quality.
- Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program.
- Creates executive reporting, and delivers the reports to the appropriate executive stakeholders, as defined by the program.
- Ensures the program is aligned to the statement of work.
- Works with the appropriate leadership and team members to define the statement of work and any changes.
- Monitors and assesses customer satisfaction, quality, and profitability.
- Project managers assigned to the program will report to the program manager in a matrix.
- Coaches and mentors the PMs and other team members as needed, to achieve the optimal productivity and highest quality of deliverables.
- Creates and manages long term goals for the program or portfolio of projects.
- Responsible for ensuring the successful onboarding and offboarding of program resources.
- Acts as a liaison between program staff and upper management/executives.
Qualifications
- Bachelor’s Degree in Arts/Sciences (BA/BS) preferred.
- Minimum of 2 years’ active Program Management experience.
- Minimum 7 years of Project Management experience.
- Experience managing, tracking, and forecasting the financials and budgets for large scale programs.
- Understands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the program.
- Ability to work independently and aggressively track to program timelines.
- Strong team skills.
- Strong communication skills (written, verbal, and presentation).
- Project Management Professional (PMP) certification through Project Management Institute (PMI), Prince2 preferred.
Services Support Manager in London employer: World Wide Technology
World Wide Technology is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Services Support Manager. With a strong commitment to employee growth, WWT offers extensive training opportunities and encourages professional development, ensuring that team members can thrive in their careers. Located in a dynamic environment, the company provides competitive benefits and a supportive atmosphere that values diversity and inclusion, making it a rewarding workplace for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Services Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to highlight how your experience aligns with their needs, especially around managing large teams and budgets. Show them you’re the perfect fit!
✨Tip Number 3
Practice your presentation skills! As a Services Support Manager, you'll need to communicate effectively with stakeholders. Run through common interview questions and get comfortable discussing your past projects and achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Services Support Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing large-scale programmes. Use keywords from the job description to show we’re on the same page!
Showcase Your Leadership Skills:We want to see your leadership capabilities shine through! Share specific examples of how you've successfully led teams and managed projects, especially those with significant budgets.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at World Wide Technology
✨Know Your Program Management Inside Out
Make sure you brush up on your program management knowledge, especially around governance and controls. Be ready to discuss how you've successfully managed large budgets and teams in the past, as this will show your capability to handle the responsibilities of the Services Support Manager role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing distributed teams. Think about times when you’ve driven decision-making processes or resolved conflicts, as these stories will demonstrate your ability to lead effectively.
✨Master the Art of Communication
Since strong communication skills are crucial for this role, practice articulating your thoughts clearly and confidently. Prepare to present a mock status report or stakeholder update during the interview to showcase your presentation skills.
✨Understand Financial Management
Be ready to discuss your experience with budgeting and financial forecasting. Have specific examples of how you've tracked financial health in previous programs, as this will be key to proving your fit for the role.
