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For Companies At a Glance
- Tasks: Lead and optimise service delivery while driving growth and efficiency in your region.
- Company: Join a dynamic company focused on high-performance culture and innovation.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Why this job: Make a real impact by leading teams and transforming service delivery in a fast-paced environment.
- Qualifications: 10+ years in industry, strong leadership skills, and experience in service provider environments.
- Other info: Collaborative atmosphere with a focus on continuous improvement and next-gen service delivery.
The predicted salary is between 60000 - 80000 £ per year.
What will you be doing? At its core, the Regional Manager role is about ownership–owning the services business in the region. Just like business owners in other industries–from entrepreneurs to general managers –RMs need to have end-to-end visibility into the business and each of its facets, monitor its health, and focus on specific areas, as day-to-day tactics and long-term strategies require. The value of the role is in the RM’s ability to flex to current priorities, to adapt to the strengths and weaknesses of the teams they work with, and to provide continuity to the services business. Successful RMs drive quality, growth, efficiency, and transformation within the business, while cultivating the WWT high-performance culture.
Requirements/Job Duties
- Leadership
- Lead service-delivery teammates (in pods and various cross-functional teams) within region by articulating/translating strategic vision and goals.
- Lead collaboration between regional WWT leaders (service delivery, services sales, sales, finance, operations, and IT) and key partners.
- Serve as an escalation point for service-delivery issues.
- Represent the region in meetings with leadership (e.g., status, risk management, forecasting, strategic planning, etc.).
- Financial management
- Manage services P&L for region to optimize profitability, resource utilization and investment.
- Monitor risks, issues and financial metrics and act, as needed, to protect GP and preserve our culture.
- Forecast financial performance by coordinating with PMO, finance and sales.
- Sales support
- Ensure feedback regarding service-delivery performance is provided to services-sales team via lessons-learned reviews, client feedback, etc.
- Educate sales and service-delivery teams within region on services org, service lines, value proposition, capabilities, offerings, success stories, etc.–and represent these to clients, partners and OEMs as needed.
- Monitor sales pipeline and highlight opportunities and resource requirements for delivery teams.
- Assist services-sales teammates with SOW development as needed (e.g., scoping, deal structure and contracting).
- Quality assurance
- Collect feedback from clients and sales counterparts regarding service-delivery performance.
- Monitor and report regularly to senior leadership on service-delivery KPIs, performance metrics, initiatives, risks & issues.
- Provide oversight of program/project performance, ensuring compliance with our best-practice operational designs, methodologies, and QA processes.
- Review and provide feedback on SOWs and MSAs in region.
- Operational efficiency
- Collaborate with stakeholders in region to identify inefficiencies and implement process improvements, tools enhancements, etc.
- Promote efforts within region to pilot or implement next-gen service-delivery approaches, resourcing models, tools, and automation.
- Identify regional requirements for resource, process, and tools improvements for leadership.
Qualifications
- Bachelor's degree, or relevant professional services management experience.
- Minimum of 10 years relevant industry experience.
- Demonstrated ability to understand and interact with Sales, Presales, Delivery and Governance Functions, and end Customers.
- Must have experience leading and working in a services provider environment.
- Must have GSP, Global Service Provider, experience.
- Able to manage contract modifications and lead negotiations surrounding contract scope, cost, and schedule.
- Strength in solving complex issues including customer delivery challenges.
- Excellent understanding of the project lifecycle, issue and risk management and mitigation strategies.
- Knowledge of core OEM (Cisco, Netapp, Dell EMC, VMware) technologies and deployment practices preferred.
- Demonstrated ability to work under pressure and meet deadlines and commitments.
- Strong organization and time management skills.
- Strong communication skills (written, verbal, and presentation).
- Established business acumen, financial acumen and solutioning skills.
Regional Manager in London employer: World Wide Technology
Contact Detail:
World Wide Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in your industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you articulate why you're the perfect fit for the Regional Manager role and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience and how it relates to the responsibilities of a Regional Manager. Highlight your leadership skills and ability to drive growth and efficiency. A confident delivery can make all the difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit your application today!
We think you need these skills to ace Regional Manager in London
Some tips for your application 🫡
Show Your Ownership Spirit: In your application, make sure to highlight your ownership mentality. We want to see how you take charge of projects and drive them to success, just like a Regional Manager would. Share specific examples where you've led teams or initiatives.
Tailor Your Experience: Don’t just send a generic CV! We’re looking for candidates who can adapt their experience to fit the role. Make sure to align your skills and past roles with the responsibilities mentioned in the job description, especially around financial management and service delivery.
Communicate Clearly: Strong communication is key for this role. When writing your application, be clear and concise. Use bullet points for easy reading and ensure your achievements stand out. We want to see your ability to articulate complex ideas simply.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and engaged with our company!
How to prepare for a job interview at World Wide Technology
✨Know Your Numbers
As a Regional Manager, you'll need to manage the P&L for your region. Brush up on financial metrics and be ready to discuss how you've optimised profitability in past roles. This shows you understand the business side of things and can drive growth.
✨Showcase Your Leadership Style
Leadership is key in this role. Prepare examples of how you've led cross-functional teams and articulated strategic visions. Think about specific challenges you've faced and how you navigated them to foster collaboration and high performance.
✨Understand the Service Delivery Landscape
Familiarise yourself with service delivery processes and best practices. Be prepared to discuss how you've improved operational efficiency in previous positions. Highlight any experience with next-gen service delivery approaches or tools you've implemented.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly, especially when discussing complex issues or project lifecycles. Use examples from your experience to demonstrate your ability to convey information effectively to various stakeholders.