Associate Client Manager in Harrow

Job Summary

This position will partner with a Client Manager to focus on achieving goals by selling World Wide Technology's suite of services including; Consulting, Infrastructure, Applications, and Lab.

• Works closely with Client Manager as mentor in a specific account or area.
• Acts in a consultative fashion and receives consistent positive feedback from internal and external engagements.
• Assist in managing complex customer relationships, leveraging HPT (High Performance Team) to achieve sales goals.
• Developing relationships with Partner/OEM (Original Equipment Manufacturer) Technical Specialists and Business Units.
• Demonstrating competence in identifying and engaging appropriate partners as part of customer engagement and technical solution design.
• Leverages senior team members to increase knowledge of best practice and success stories.

Job title

Associate Client Manager

Job Code

GS8003

Effective Date

1 June 2023

Business Group

GSP International

Department

GSP Account Management

Location

UK

Job Summary

This position will partner with a Client Manager to focus on achieving goals by selling World Wide Technology's suite of services including; Consulting, Infrastructure, Applications, and Lab.

Essentials Function

• Works closely with Client Manager as mentor in a specific account or area.
• Acts in a consultative fashion and receives consistent positive feedback from internal and external engagements.
• Assist in managing complex customer relationships, leveraging HPT (High Performance Team) to achieve sales goals.
• Developing relationships with Partner/OEM (Original Equipment Manufacturer) Technical Specialists and Business Units.
• Demonstrating competence in identifying and engaging appropriate partners as part of customer engagement and technical solution design.
• Leverages senior team members to increase knowledge of best practice and success stories.

Education

• Bachelor’s Degree preferred.
• A combination of education, training and experience may be considered in lieu of a degree.

Work Experience

• A minimum of 1-year progressive experience in a related field required

Knowledge, Skills, And Abilities

• Relationship Management
• Builds relationships with key individuals within the team, department, and organization.
• Account Development
• Builds relationships with customer account team, including key buyers/decision makers.
• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer account.
• Understands and reports a customer’s business issues through appropriate organization channels.
• Account Planning
• Completes and manages dynamic local/regional account plans based on an understanding of customer need and industry trends and prioritizes time based on the account’s value for the organization or likelihood of success.
• Negotiation and Influence
• Exchanges information in straightforward situations to gain other’s support.
• Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties.
• Assists in conducting straightforward cost, benefit and risk analyses of possible solutions and the implications not reaching an agreement.
• Market and Product Communication
• Demonstrates a comprehensive understanding of product components, design, features and benefits when communicating product features and brand’s benefits.
• Value Analysis
• Delivers requested detailed information about the uses and values of the company’s products/offerings.
• Building a Business Case
• Articulates the presenting business issue impacting own team and helps develop the rationale for addressing it (e.g., impact on customer satisfaction scores or team revenues).
• Assists in the identification and analysis (e.g., cost/benefit, risk) of potential solutions to address the business need.
• Helps determine the recommended solution, documenting the business case for change and sharing with team leadership.