Client Manager

Overview

The Client Executive will sell broad technical services, solutions and products to our customers within the local market.

Day to day responsibilities include building meaningful relationships within a territory, leading customer sales meetings and presentations, and bringing customer requests to the WWT technical teams for scoping.

The Client Manager will team with local Engineers and Architects, as well as experts to provide expertise and value.

The ability to listen, learn and understand broad technical solutions is required to provide value to customers on cutting edge technologies.

This job description describes the general nature and level of work required by the position.

It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions.

It is subject to change with or without notice, and management reserves the right to add, modify or remove any qualification or duty.

Nothing in this job description changes the existing at-will employment relationship between the Company and the employee occupying the position.

Responsibilities

• Establishing/maintaining customer executive relationships to support WWT sales efforts in the dedicated vertical agencies.
• Providing domain expertise to the Sales team to support tactical and strategic sales efforts.
• Supporting WWT’s efforts to capture necessary contract vehicles and standard-based programs leveraging key OEM and Partner relationships and supporting strategy discussions.
• Positioning WWT, our executives and other key resources in front of emerging programs and initiatives and key influence points.
• Leveraging WWT resources and partnerships to develop and present business cases for critical opportunities to support customer decision and planning processes.
• Identifying appropriate partners based on partner strengths, abilities to compete, and alignment with the opportunity; defining teaming agreements based on findings.
• Penetrating the opportunity using available resources such as customer and partner network, and WWT Executives.

Education

• Bachelor's Degree or a combination of education, training and experience considered in lieu of a degree.
• Work Experience
• A minimum of 5 years' progressive experience in a related field.
• Knowledge, Skills, and Abilities
• The candidate must be an aggressive self-starter with the ability to build executive relationships and close deals.
• Critical skills include account planning with an extended team, calling at all levels within the customer’s organization, and managing partner relationships.
• Relationship Management (leading) – cultivates relationships with broad internal and external groups; provides recommendations for managing challenging relationships.
• Account Development (applying) – identifies key buyers, decision makers, influencers and stakeholders; develops/nurtures strategic account relationships and grows opportunities.
• Account Planning (applying) – manages complex accounts with deep understanding of customer needs and industry trends; prioritizes time and delegates simple work to junior associates.
• Negotiation and Influence (applying) – moves others toward a position, documents agreements that create value, and envisions solutions to disagreements.
• Market and Product Communication (applying) – demonstrates understanding of product components and benefits to tailor messages to customer needs.
• Value Analysis (leading) – articulates the value of products/offerings and their impact on customer performance.
• Building a Business Case (applying) – identifies business issues, develops rationale for change, analyzes options, and presents recommended solutions to leaders.

Education and Experience Notes

• There is emphasis on education level and work experience as noted in the original description, with a preference for a Bachelor's Degree but consideration of equivalent experience.

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation.

World Wide Technology is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law.

We are committed to working with and providing reasonable accommodations to individuals with disabilities.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

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