At a Glance
- Tasks: Lead and optimise service delivery while driving growth and efficiency in the region.
- Company: Join a dynamic team at World Wide Technology, a leader in innovative services.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional development.
- Other info: Embrace a culture of diversity and inclusion, with support for individuals with disabilities.
- Why this job: Make a real impact by shaping service strategies and leading high-performance teams.
- Qualifications: 10+ years in relevant industry with strong leadership and problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
At its core, the Regional Manager role is about ownership—owning the services business in the region. RMs need to have end-to-end visibility into the business and each of its facets, monitor its health, and focus on specific areas, as day-to-day tactics and long-term strategies require. The value of the role is in the RM’s ability to flex to current priorities, adapt to the strengths and weaknesses of the teams they work with, and provide continuity to the services business. Successful RMs drive quality, growth, efficiency, and transformation within the business, while cultivating the WWT high-performance culture.
Responsibilities
- Lead service-delivery teammates (in pods and various cross-functional teams) within the region by articulating and translating strategic vision and goals.
- Lead collaboration between regional WWT leaders (service delivery, services sales, sales, finance, operations, and IT) and key partners.
- Serve as an escalation point for service-delivery issues.
- Represent the region in meetings with leadership (status, risk management, forecasting, strategic planning, etc.).
- Manage services P&L for the region to optimize profitability, resource utilization, and investment.
- Monitor risks, issues, and financial metrics and act as needed to protect gross profit and preserve company culture.
- Forecast financial performance by coordinating with PMO, finance, and sales.
- Ensure feedback regarding service-delivery performance is provided to services-sales team via lessons-learned reviews, client feedback, etc.
- Educate sales and service-delivery teams within the region on services organization, service lines, value proposition, capabilities, offerings, and success stories; represent these to clients, partners, and OEMs as needed.
- Monitor sales pipeline and highlight opportunities and resource requirements for delivery teams.
- Assist services-sales teammates with SOW development as needed (scoping, deal structure, and contracting).
- Collect feedback from clients and sales counterparts regarding service-delivery performance.
- Monitor and report regularly to senior leadership on service-delivery KPIs, performance metrics, initiatives, risks, and issues.
- Provide oversight of program/project performance, ensuring compliance with best-practice operational designs, methodologies, and QA processes.
- Review and provide feedback on SOWs and MSAs in the region.
- Collaborate with stakeholders in the region to identify inefficiencies and implement process improvements, tool enhancements, etc.
- Promote efforts within the region to pilot or implement next-gen service-delivery approaches, resourcing models, tools, and automation.
- Identify regional requirements for resource, process, and tool improvements for leadership.
Qualifications
- Bachelor’s degree or relevant professional services management experience.
- Minimum of 10 years relevant industry experience.
- Demonstrated ability to understand and interact with Sales, Presales, Delivery and Governance Functions, and end customers.
- Experience leading and working in a services-provider environment.
- Experience with GSP, Global Service Provider, environments.
- Ability to manage contract modifications and lead negotiations surrounding contract scope, cost, and schedule.
- Strong problem-solving skills, including customer delivery challenges.
- Excellent understanding of the project lifecycle, issue and risk management, and mitigation strategies.
- Knowledge of core OEM technologies and deployment practices (Cisco, Netapp, Dell EMC, VMware) preferred.
- Demonstrated ability to work under pressure and meet deadlines and commitments.
- Strong organization and time-management skills.
- Strong communication skills (written, verbal, and presentation).
- Established business acumen, financial acumen, and solutioning skills.
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities.
Regional Manager in City of Westminster employer: World Wide Technology
At World Wide Technology, we pride ourselves on fostering a high-performance culture that empowers our employees to take ownership of their roles and drive meaningful change. As a Regional Manager, you will benefit from a collaborative work environment that encourages innovation and professional growth, alongside competitive compensation and comprehensive benefits. Our commitment to diversity and inclusion ensures that every team member feels valued and supported, making WWT an exceptional place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Manager in City of Westminster
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We think you need these skills to ace Regional Manager in City of Westminster
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to World Wide Technology.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of World Wide Technology. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at World Wide Technology
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with World Wide Technology, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at World Wide Technology, especially in the specific context of the challenges they’re currently facing.
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Since this is a full-time leadership role, spending time thinking about your vision for World Wide Technology could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at World Wide Technology as they’re likely seeking a candidate who can enhance their workplace culture.
