Associate Client Manager in City of Westminster

Job Overview

This position will partner with a Client Manager to focus on achieving goals by selling World Wide Technology's suite of services including Consulting, Infrastructure, Applications, and Lab.

Essentially works closely with the Client Manager as a mentor in a specific account or area.

Acts in a consultative fashion and receives consistent positive feedback from internal and external engagements.

Responsibilities

• Assist in managing complex customer relationships, leveraging HPT (High Performance Team) to achieve sales goals.
• Developing relationships with Partner/OEM (Original Equipment Manufacturer) Technical Specialists and Business Units.
• Demonstrating competence in identifying and engaging appropriate partners as part of customer engagement and technical solution design.
• Leveraging senior team members to increase knowledge of best practice and success stories.
• Build relationships with key individuals within the team, department, and organization.
• Supporting Account Development: build relationships with customer account team, including key buyers/decision makers.
• Assist in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer account.
• Understands and reports a customer's business issues through appropriate organization channels.
• Developing Account Planning: complete and manage dynamic local/regional account plans based on an understanding of customer need and industry trends and prioritize time based on the account's value for the organization or likelihood of success.
• Supporting Negotiation and Influence: exchanges information in straightforward situations to gain other's support; proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties.
• Assist in conducting straightforward cost, benefit and risk analyses of possible solutions and the implications not reaching an agreement.
• Developing Market and Product Communication: demonstrate a comprehensive understanding of product components, design, features and benefits when communicating product features and brand's benefits.
• Supporting Value Analysis: deliver requested detailed information about the uses and values of the company's products/offerings.
• Supporting Building a Business Case: articulate the presenting business issue impacting own team and help develop the rationale for addressing it (e.g., impact on customer satisfaction scores or team revenues).
• Assist in the identification and analysis (e.g., cost/benefit, risk) of potential solutions to address the business need.
• Helps determine the recommended solution, documenting the business case for change and sharing with team leadership.

Qualifications

• Bachelor's Degree preferred; a combination of education, training, and experience may be considered in lieu of a degree.
• Minimum of 1-year progressive experience in a related field required, especially in Relationship Management.

Equal Opportunity Statement

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.