At a Glance
- Tasks: Provide hands-on IT support and ensure smooth AV operations in a dynamic office environment.
- Company: Join a forward-thinking company that values collaboration and innovation.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Great chance to work closely with executives and enhance your tech expertise.
- Why this job: Be the tech hero who keeps the office running smoothly and supports exciting projects.
- Qualifications: Experience with A/V systems, networking basics, and strong troubleshooting skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Education
- Bachelor’s Degree in Arts/Sciences (BA/BS) in Information Technology. A combination of education, training and experience may be considered in lieu of a degree.
Other Work Experience
- Experience supporting enterprise A/V and conference room systems.
- Foundational networking knowledge (TCP/IP, DNS, DHCP, routing basics, firewall/ACL awareness).
- Strong troubleshooting, organizational, and communication skills.
- Experience supporting executives in professional services or enterprise environments.
- Familiarity with enterprise network hardware (switches, wireless APs, cabling).
- Experience coordinating third-party IT and A/V vendors.
Job Summary
The IT Site Operations Specialist serves as the primary onsite IT partner for assigned offices within the region. This role provides hands-on end-user support, collaborates with Product Teams and centralized IT partners on conference room and A/V technology, coordinates with vendors, and works closely with stakeholders to ensure office technology is reliable, secure, and aligned with enterprise standards. The position emphasizes partnership, shared responsibility, and continuous improvement of the end-user technology experience.
Job Responsibilities
- Provides hands-on support for hardware, AV, network, and end-user issues.
- Handles Service Desk escalations requiring onsite troubleshooting.
- Delivers white-glove support to executives and critical staff.
- Ensures meeting rooms are fully operational and standards-compliant.
- Supports Microsoft Teams Rooms and Zoom Rooms environments.
- Maintains and troubleshoots Cisco video conferencing units and Logitech Tap Schedulers.
- Manages digital signage platforms (Appspace with LG displays).
- Troubleshoots complex A/V systems including Crestron, Biamp, MediaVue, PrimeView, and related vendor technologies (Crestron, Extron, Biamp, Cisco).
- Performs preventative maintenance and coordinate upgrades and repairs.
- Coordinates local vendors for hardware installs, cabling, ISP services, and repairs.
- Oversees onsite vendor work to ensure quality and compliance.
- Manages inventory of laptops, docks, and peripherals.
- Supports onboarding and offboarding logistics.
- Acts as the primary IT contact for office leadership.
- Performs Level-1 network troubleshooting and isolate connectivity issues prior to escalation.
- Validates physical connectivity, switch port status, VLAN assignments, and LAN functionality.
- Troubleshoots Wi-Fi connectivity and wireless authentication issues, including certificate-based workflows.
- Provides smart hands support for Network, Security, and Infrastructure teams (rack/stack, cabling, device installs, hardware reboots, physical access).
- Tracks recurring issues and identify trends.
- Reports risks, improvement opportunities, and infrastructure needs.
- Supports office expansions, relocations, and technology upgrades.
Onsite IT & AV Operations Specialist employer: World Wide Technology, Inc.
As an Onsite IT & AV Operations Specialist, you will thrive in a dynamic work environment that prioritises collaboration and innovation. Our company offers a supportive culture with ample opportunities for professional growth, ensuring that you are equipped with the latest skills in technology and end-user support. Located in a vibrant area, we provide a unique chance to work closely with executives and stakeholders, making a meaningful impact on the technology experience within our offices.
Contact Details:
World Wide Technology, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Onsite IT & AV Operations Specialist
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to IT and AV. The more people you know, the better your chances of landing that onsite IT & AV Operations Specialist role.
✨Tip Number 2
Show off your skills! If you have experience with A/V systems or troubleshooting, consider creating a portfolio or a project showcase. This can really set you apart when you're chatting with potential employers.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your approach to highlight how your skills align with the job description.
✨Tip Number 4
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss your experience with Microsoft Teams Rooms, Cisco video conferencing, and any other relevant tech. Confidence is key!
We think you need these skills to ace Onsite IT & AV Operations Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT and A/V support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess and any hands-on experience you've had with conference room systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Onsite IT & AV Operations Specialist role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us at StudySmarter.
Showcase Your Communication Skills:Since this role involves supporting executives and collaborating with various teams, make sure to highlight your strong communication skills. We want to know how you’ve effectively communicated technical information to non-technical folks in the past!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at World Wide Technology, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of A/V systems, networking basics, and the specific technologies mentioned in the job description. Being able to discuss your experience with Cisco video conferencing units or troubleshooting Wi-Fi issues will show that you're not just familiar with the tech, but that you can handle it under pressure.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues in the past. Think about times when you provided 'white-glove' support to executives or resolved tricky A/V problems. This will demonstrate your troubleshooting skills and your ability to think on your feet.
✨Communicate Clearly and Confidently
Since this role involves a lot of collaboration with stakeholders and vendors, practice articulating your thoughts clearly. You might want to do a mock interview with a friend where you explain technical concepts in simple terms. This will help you convey your ideas effectively during the actual interview.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge. Look into their approach to technology and teamwork. Be ready to discuss how your personal work style aligns with their mission, especially regarding partnership and continuous improvement in the end-user experience.
