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For Companies At a Glance
- Tasks: Engage with customers via phone, email, and chat to provide exceptional service.
- Company: Join a rapidly growing insurance intermediary with a dynamic team.
- Benefits: Enjoy competitive salary, annual bonuses, birthday perks, and gym membership.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunities for career development and professional qualifications fully funded.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about customer service and enjoy engaging with customers over the phone, via email, or through chat? If so, we’d love to meet you!
About Us:
WWIIS is a rapidly growing insurance intermediary. As we continue to expand, we’re seeking self-motivated individuals for a full-time, entry-level position in our dynamic team.
What We Offer:
- Competitive Salaries: Competitive salary structure based on role and loyalty.
- Annual Bonus: Yearly salary reviews and potential bonus based on company profitability.
- Birthday Perks: Enjoy a day off on your birthday, plus £50 to spend as you wish.
- Gym membership: 6 months gym membership after passing probation.
- Pension Scheme: Secure your future with our comprehensive pension plan.
- Flexible Work Options: Two days per month to work from home, providing a balance between work and life.
- Increased Leave Allowance: Earn more annual leave the longer you stay with us.
- Team Building Activities: Regular activities to foster team spirit and a positive work environment.
- Career Development: Comprehensive training before you start, along with opportunities to grow and learn new skills.
- Gamification plans: Different incentive programs to earn rewards, cash and/or extra leave.
- Professional Qualifications: The opportunity to pursue formal qualifications through the Chartered Insurance Institute fully paid by the company.
Hours: Monday to Friday, 10am - 6pm including 1 hour lunch break and up to 30 minutes smoke/team breaks. (No flexible or part-time shifts available).
Location: Applicants must reside in Gibraltar or Spain, as all interviews will be conducted in person. Remote work is not available.
Role Description: This is a full-time on-site role for a Customer Service Representative at Worldwide Internet Insurance services located in Gibraltar. The Customer Service Representative will be responsible for providing exceptional service to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Qualifications:
- Excellent communication and interpersonal skills
- Proficiency in customer service software and Microsoft Office Suite
- Ability to multitask, prioritize, and manage time effectively
- Problem-solving skills and a customer-focused approach
- Previous experience in a customer service role is preferred
- Strong English language skills, both written and verbal, are essential.
- Basic computer literacy is a must.
If you’re interested in this opportunity, please send your CV to HR@wwiis.com.
Customer Service Representative employer: World Wide Internet Insurance Services
Contact Detail:
World Wide Internet Insurance Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WWIIS. Understand their values, services, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations during the interview.
✨Tip Number 3
Show off your personality! Customer service is all about connecting with people, so let your friendly side shine through. Be enthusiastic and approachable during your interview – it’ll make a great impression!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your eagerness to join the team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight any previous customer service experience and relevant software skills to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you want to join our team at WWIIS. Keep it friendly and professional, and don’t forget to mention how you can contribute to our dynamic environment.
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application is clear and concise. Use proper grammar and spelling, and let your personality come through – we love a bit of character!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at World Wide Internet Insurance Services
✨Know the Company Inside Out
Before your interview, take some time to research WWIIS. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to refine your responses and ensure you come across as approachable and professional.
✨Prepare for Common Questions
Think about typical interview questions for customer service roles, such as how you handle difficult customers or resolve conflicts. Prepare specific examples from your past experiences that highlight your problem-solving skills and customer-focused approach.
✨Dress the Part
First impressions matter! Dress smartly for your interview to convey professionalism. Even if the company has a casual dress code, showing up in business attire can demonstrate your seriousness about the role and respect for the interview process.
