Senior Director Technology Service Management

WWG is a sustainability fintech company operating across the UK, Europe, Singapore/ASEAN, the UAE and the Kingdom of Saudi Arabia (KSA) markets. We also now have major partners across the world such as Singapore Stock Exchange, Kyndryl, World Wide Technology as well as the global telco Etisalat (e&) to roll out G17Eco , making it the world\’s first and truly global sustainability data, finance and solutions exchange. The new venture will see Rawabi and World Wide Generation fast track sustainability performance and financing especially in hard to abate sectors in Saudi Arabia and the wider Middle East and North Africa region. The G17Eco Platform offers an end to end sustainability as a service including sustainability education and advisory, digital reporting tools, a centre of excellence for digital transformation and performance improvement and a solutions and finance rewards marketplace. Your skills, experience and network can contribute to significant global purpose and one of the greatest movements for change in human history. Help us fast track humanity and the planet to purpose, protection and prosperity. Role: The Solutions Director plays a pivotal role in shaping and delivering commercially sound, strategically aligned solutions to clients and partners across the globe. The Solutions Director leads the development of proposals, supports partner go-to-market (GTM) strategies, evolves product and pricing structures, and drives internal improvement projects with a blend of strategic orchestration, systems thinking, analytical rigour, commercial insight, and structured execution. The candidate will champion standardisation and repeatability across proposals, pricing, and implementation processes to support WWG’s growth at scale. Proposal & Bid Management Lead the development of complex RFP and RFI responses, coordinating input across BD, Tech, Sustainability, Finance, and Customer Success plus external partners. Ensure alignment between proposal content, pricing, and company strategy. Develop and maintain tools and templates to reduce response time and improve quality (e.g., pricing matrices, RFP checklists, project budget templates) Commercial & Strategic Support Partner with Business Development to assess and shape mainstream proposals, ensuring commercial viability and long-term value for the business. Collaborate with BD to evolve sales delivery partner playbooks, ensuring an efficient, consistent GTM approach. Track performance and continuously iterate on tools, messaging, and processes. Lead cross-functional internal projects to streamline operations, improve workflows, and increase commercial effectiveness. Project Leadership 8–10 years of experience in SaaS/software, with demonstrable success in commercial, strategic, and project delivery roles. ~ Strong ability to distill complex, multi-stakeholder inputs into coherent, actionable project plans or commercial offers. ~ Proven commercial acumen with budgeting, pricing strategy, and project planning capabilities. ~ Exceptional cross-functional collaboration and stakeholder management skills. ~ Excellent verbal and written communication skills, with an ability to produce compelling content for internal and external audiences. Prior experience in or exposure to ESG/sustainability-focused software or consulting. Familiarity with Salesforce and Vanta Ability to travel occasionally for key meetings, workshops, or partner engagements. Links : Website – and Twitter – twitter.com/WorldWide_Gen World Wide Generation is committed to applying its Equal Opportunities Policy at all stages of recruitment and selection; and will always be carried out without discrimination for gender, gender reassignment, orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion, or belief, age, pregnancy or maternity leave or trade union membership. Candidates with a disability will not be excluded unless it is clear that the candidate is unable to perform a duty that is intrinsic to the role, having taken into account reasonable adjustments, to ensure that no applicant is disadvantaged because of their disability. It is the Policy of World Wide Generation that all employment decisions are based on principles of Equal Employment Opportunity.