Customer Care Agent

Customer Care Agent page is loaded## Customer Care Agentlocations: Milton Keynes, United Kingdomtime type: Part timeposted on: Publicado hoytime left to apply: Fecha final: 5 de noviembre de 2025 (Quedan 20 días para realizar la solicitud)job requisition id: JR45794With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!Key Responsibilities:**Customer Care Agent****Salary:** £25,080 FTE per annum plus good range of benefits**Contract:** x 1Permanent – Full Time – 36.5 hours per week x 1 Permanent – Part Time – 22.5 hours per week**Based:** Milton Keynes – Hybrid (2 days per week in MK office)**Job Purpose**We are looking for 2 proactive and enthusiastic Customer Care Agents (one part-time 3 days per week and 1 full-time 5 days per week) to join our exceptional Supporter Care team. This role delivers high quality customer service to World Vision supporters, and especially child sponsors. The successful candidate will use their excellent communication skills and proactivity to handle all support queries using all channels including telephone, email and post using the highest standards of customer service.**Key Responsibilities*** Create and maintain accurate supporter records in line with all relevant regulations including those relating to data protection, child protection and safeguarding.* Effectively resolve complaints from supporters within agreed SLA’s, in a way that maintains their support of World Vision.* Carry out outbound calls to supporters to encourage them to maintain and increase their support & Sponsorship. Ensuring retention KPI’s are achieved, and cancellations are minimised.Manage changes within child sponsorships, sensitively and appropriately to ensure sponsors continue their support.**This role IS for you if…*** You are a strong communicator, both on the phone and in writing* You remain calm and empathetic when handling challenging or emotional conversations* You enjoy speaking with people from all backgrounds and building positive connections* You work well in a team and are motivated by shared goals**This role ISN’T for you if…*** You prefer to work independently with minimal interaction* You avoid phone or direct communication with supporters/customers* You aren’t aligned with World Vision’s Christian ethos* You struggle with working in a team-oriented and fast-paced environment**Why World Vision:**As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. Inspired by our Christian faith, we serve alongside children of all faiths and none through long-term development projects, emergency responses and advocacy in almost 100 countries.In addition to the salary offered, we offer:* A flexible and supportive working culture* Pension scheme (with employer contributions)* Generous holiday allowance* Free parking (Milton Keynes office)* Opportunities for faith-based gatherings, prayer, and devotionals* A welcoming, purpose-driven team who are passionate about making a differencePlease upload your CV of full employment history. This must be accompanied with a covering letter stating how you meet the essential criteria given in this advert.**Closing Date for applications:** 5th November 2025**Interviews:** 11th November 2025\\*\\*Please note that you MUST be holding the Right to work in the UK documentation as unfortunately this role is not sponsored\\*\\*We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identifiedWorld Vision UK is an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. Universal acceptance for everyone, everywhere is at the heart of our Christian organisation.As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.World Vision UK is a registered organisation operating the Misconduct Disclosure Scheme (MDS) and we shall check with your previous employers about your behaviour and conduct. We will berequesting they complete a form known as a Statement of Conduct. For more information see:By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK.Applicant Types Accepted:Local Applicants Only*Nuestra visión para cada niño y niña, la vida en toda su plenitud. Nuestra oración por cada corazón y la voluntad de hacerlo posible.*Como organización cristiana global de ayuda, desarrollo y defensoría, nuestro enfoque es ayudar a los niños y niñas más vulnerables a salir de la pobreza y llevar una vida plena. Ayudamos a niños y niñas de todos los orígenes, incluso en los lugares más peligrosos, inspirados por nuestra fe cristiana.Obtenga más información sobre nuestro trabajo enNuestra gente es nuestro mayor activo.Cada miembro del personal aporta su experiencia única y los talentos que Dios le ha dado para ayudar a la organización y, a cambio, World Vision brinda a los empleados un paquete competitivo de “Recompensas Totales” adaptado al contexto en el que trabajan. #J-18808-Ljbffr