At a Glance
- Tasks: Lead technology service delivery for World Rugby, ensuring high-quality support and operational excellence.
- Company: Join World Rugby, the governing body for Rugby Union, known for its dynamic events.
- Benefits: Enjoy flexible working, competitive salary, and opportunities for professional growth.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Be part of a team that drives innovation in sports technology and event management.
- Qualifications: 8+ years in tech operations, strong vendor management, and a degree in IT or related field.
The predicted salary is between 50000 - 60000 £ per year.
World Rugby is the world governing and law-making Body for the sport of Rugby Union. It is responsible for the regulation and governance of Rugby and, in addition, organises a number of international tournaments and events including the Rugby World Cup and World Rugby Sevens World Series. World Rugby wishes to appoint a Financial Accountant to join their team. The Financial Accountant role will have a strong focus on month-end and year-end close processes and will play a vital role in the efficiency and productivity of the Finance Team. This successful candidate will report into the Head of Financial Reporting and will work closely with the Director of Financial Control and Operations and be responsible for a number of entities within the World Rugby group.
The technology used by teams across the Federation and in the running of Events has increased many fold over the last number of years. The Technology function is on a journey to consolidate and unify the systems, applications and data across World Rugby to enable greater efficiencies, drive more capability for the business and reduce operating costs. In this role, you will lead the technology service delivery function, ensuring reliable, high-quality support across federation operations and events. The role partners with business stakeholders, technical teams, and key strategic vendors to deliver effective service management, resolve issues quickly, and drive continuous improvement.
Principal Accountabilities
- Operational Leadership
- Lead technology service delivery for World Rugby, ensuring reliable, high-quality support for users and stakeholders, with a clear focus on service levels, customer satisfaction, and operational excellence.
- Mentor and grow a team of two delivering services including Cloud, CyberOps, Network, Service Desk and Event IT provision.
- Vendor & Partner Management
- Manage strategic vendors and outsourced service partners, holding them accountable to contractual commitments and performance KPIs.
- Own relationships and lead the partnership with the MSP and MSSP and hardware/software vendors: negotiate contracts, SLAs and governance forums.
- Implement vendor performance frameworks, quarterly business reviews and escalation processes to maximize value and risk mitigation.
- Oversee service performance reporting, monitoring, and governance so that issues, trends, risks, and improvement opportunities are visible and acted on.
- Service Delivery & Governance
- Ensure 24x7 availability and performance of core corporate systems (the various World Rugby platforms, and third-party collaboration suites and applications) under defined SLAs.
- Embed ITIL-based processes for incident, problem and change management—balancing agility with control for both operational and event contexts and ensure effective coordination during critical issues.
- Major Event Technology Delivery
- Oversee technology support for major events, competitions, and time-critical operational periods where service continuity and rapid incident response matter most.
- Lead planning and deployment of internal Corporate Technology Systems to ensure that, when required, they are tournament-grade and able to seamlessly connect to remote networks, scoring platforms and accreditation services.
Skills & Experience
- 8+ years leading technology operations and multi-vendor environments, including hands-on delivery for large-scale live events or tournaments.
- Proven track record in contract negotiation, vendor governance and performance management.
- Bachelor’s Degree in IT, Engineering, or related field (or equivalent experience).
- Certifications such as ITIL Expert, PMP or Prince2 Practitioner are highly desirable.
- Deep understanding of cloud, networking, security and event-grade IT architectures.
- Exceptional stakeholder management and executive communication.
- Strategic thinker with strong commercial acumen and risk-management capability.
- Ability to thrive under pressure, balancing fixed timelines, budgets and shifting priorities.
Diversity, Equity & Inclusion
World Rugby is committed to building a diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality and inclusion and welcome applications from all individuals, regardless of their background. We strive to be a diverse and inclusive workplace, which reflects the global sport we want to be and where everyone can be themselves and feel they belong.
Flexible Working
Most of our roles offer hybrid working. We ask colleagues to work: Three (3) days a week 'out of home'. Two (2) 'core' office days (Tuesday & Wednesday) and a third day of your choice to be with stakeholders. 'Out of home' can mean working in a World Rugby office/hub, working from a venue or face to face meetings with partners/suppliers/agencies/teammates or other rugby family stakeholders. The remaining two (2) days are flexible to work from home (or the office). This applies to our Dublin & London offices.
Service Delivery Manager (H/F) in London employer: World Rugby
World Rugby is an exceptional employer, offering a dynamic work environment that champions diversity, equity, and inclusion. With a strong focus on employee growth, the Service Delivery Manager role provides opportunities to lead innovative technology initiatives while collaborating with global stakeholders in the heart of the rugby community. Enjoy the benefits of flexible working arrangements and a culture that values teamwork and operational excellence, all while contributing to the success of prestigious international events.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager (H/F) in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like World Rugby. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Service Delivery Manager (H/F) in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to World Rugby.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on World Rugby's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at World Rugby
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with World Rugby.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at World Rugby will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former World Rugby employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
