Retail Assistant - Full Time (38.75 hrs) in Bristol

Would you consider yourself a sweet talker? If so, then it’s time to join the fab team at Hancocks Cash & Carry in Bristol. Hancocks is the UK’s leading trade only Cash & Carry. We believe that work should be sweet as sugar. We are seeking individuals who can bring their A-game and sprinkle a little magic into our vibrant and innovative environment. As part of our team, you’ll have the opportunity to show your passion for confectionery at our Bristol (Avonmouth) store.

We sell thousands of sweets and treats and work with exclusive global brands to create exciting new products that will leave our customers on cloud nine. With over 60 years of confectionery excellence, we value creativity, collaboration, and a commitment to providing a best-in-class shopping experience to all of our customers.

We are looking for someone to join us as a permanent, full-time Retail Assistant (38.75 hours per week) – could you be who we are looking for? Please note that due to our location and lack of public transport, it is highly recommended that candidates are able to travel by car.

Shift Pattern/Working Hours: 38.75 hours per week, Monday to Friday, plus alternate Sunday mornings.

So what can you expect to be doing in this retail assistant role?

• Working as part of a busy team, ensuring the best customer service is given to each customer
• Welcoming customers into the store, supporting them with their shopping experience if needed
• Providing excellent knowledge on products sold
• Helping customers with their checkout experience
• Involvement in regular stock replenishment
• Making sure the store looks inviting and tidy at all times
• Answering customer phone calls in a professional manner
• Supporting your colleagues where necessary

What experience are we looking for? We would ideally like you to have some experience in:

• A retail or wholesale environment
• Cash handling / till / checkout experience
• Having good organisational skills and a grasp of basic numeracy

For this role we would also need you to have:

• The ability to communicate well at all levels
• The drive and determination to succeed in a fast-paced environment
• A friendly and approachable person who can build relationships with both customers and staff

What do we offer? In return for your hard work we are able to pay an hourly salary of between £12.21-£12.61. We have a relaxed culture with a truly fantastic mix of people and skills. On top of salary and pension offerings, there is life assurance along with a number of regularly reviewed benefits including access to not one but two Employee Assistance Programmes for you and your family (which include free doctors appointments and access to mental health professionals), a cycle2work scheme, discounts for a variety of different retailers and fitness/leisure outlets, regular in-house training which allows us to further educate our colleagues around subjects such as mental health and the menopause. We also offer our colleagues the chance to study towards relevant qualifications which includes courses via the apprenticeship route.

Please be aware that we receive an awful lot of applications for our roles and sadly we can’t provide specific feedback on applications to everyone. As an equal opportunities employer, World of Sweets is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join World of Sweets.