At a Glance
- Tasks: Lead IT infrastructure projects and provide expert support across systems.
- Company: Join World of Books, the largest seller of pre-loved books with a sustainability mission.
- Benefits: Hybrid work, competitive salary, and a chance to make a real impact.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Be part of a fast-growing company that values sustainability and innovation.
- Qualifications: Experience with Microsoft systems and strong networking knowledge required.
The predicted salary is between 45000 - 55000 £ per year.
We’re the world’s largest seller of pre‑loved books — a certified B Corp on a mission to become the Planet’s Bookstore. Since 2002 we’ve rehomed over 100 million books, helped millions of customers read more and waste less, and built a business that proves sustainability and commercial ambition belong together. Now we’re growing fast — and we need our IT infrastructure to keep pace.
The role involves reporting to the Senior IT Manager, being the go‑to expert across our infrastructure — owning 1st, 2nd and 3rd line support, leading complex projects, and ensuring our systems perform at the level our business demands. You’ll troubleshoot advanced hardware, software and network issues, manage our Microsoft server environments, and collaborate across the business to deliver infrastructure solutions that actually work. You’ll take ownership of IT projects end‑to‑end — from scoping and planning through to delivery — with security best practice running through everything you do. This isn’t a break‑fix role. It’s for someone who thinks ahead, documents properly, and raises the bar for how IT runs at WoB.
What you’ll be doing:
- Providing expert 1st, 2nd and 3rd line support — resolving infrastructure issues across the group promptly and to SLA
- Installing, configuring and maintaining Microsoft Windows servers, Microsoft 365, Active Directory and Hyper‑V environments
- Leading the planning, implementation and testing of complex IT projects — server migrations, system upgrades and beyond
- Performing system monitoring, maintenance and performance tuning to keep infrastructure secure and available
- Providing end‑user support for Windows laptops, desktops, mobile devices and other hardware
- Creating and owning documentation — system configs, technical procedures, project plans and user guides
- Staying current on infrastructure and security trends and proactively recommending improvements
What we’re looking for:
- Proven hands‑on experience with Microsoft Windows, Microsoft 365, Active Directory and Hyper‑V
- Strong networking knowledge including security concepts and protocols
- Experienced across 1st, 2nd and 3rd line support and comfortable managing service desk tickets at volume
- Track record of managing and delivering complex IT infrastructure projects end‑to‑end
- Familiar with ITIL frameworks and comfortable working within them
- A clear communicator — able to translate technical detail for non‑technical colleagues and stakeholders
- Self‑sufficient and collaborative: someone who gets on with it and brings others along
- Relevant certifications (Azure Administrator, MCSE, CISSP or similar) are a bonus.
Why World of Books?
- A mission that genuinely matters — B Corp certified, with sustainability at the core of every decision
- A business growing fast enough that your work will have real, visible impact
- A collaborative team that’s raising the bar on how technology supports the business
- Goring‑by‑Sea, West Sussex (hybrid — minimum 2 days per week in office), with a team that spans the UK, US and Hungary
- A culture that cares about doing things right — for customers, for colleagues, for the planet
If you’re an infrastructure engineer who wants to do meaningful work in a business that moves fast and stands for something — we’d love to hear from you. World of Books is a certified B Corporation. We are committed to building an inclusive team and welcome applications from candidates of all backgrounds.
Senior IT Infrastructure Engineer employer: World of Books
At World of Books, we pride ourselves on being a purpose-driven employer, where your role as a Senior IT Infrastructure Engineer will directly contribute to our mission of sustainability and rehoming pre-loved books. Our collaborative culture fosters innovation and growth, providing you with the opportunity to lead impactful IT projects while working in a hybrid environment that balances flexibility with team engagement. Join us in making a difference, as we continue to grow rapidly and create a positive impact on both our customers and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Infrastructure Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups, tech conferences, or local events where you can connect with other IT professionals. You never know who might have the inside scoop on job openings or can refer you to someone at World of Books.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source initiatives that highlight your expertise in Microsoft Windows, Active Directory, or Hyper-V. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of ITIL frameworks and be ready to explain how you've managed complex IT projects. Use real-life examples to demonstrate your problem-solving skills and ability to communicate technical details clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the World of Books team and contributing to our mission.
We think you need these skills to ace Senior IT Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Infrastructure Engineer role. Highlight your hands-on experience with Microsoft Windows, Microsoft 365, and Active Directory. We want to see how your skills match what we're looking for!
Showcase Your Projects:When you write your application, don’t forget to showcase any complex IT projects you've managed. We love seeing end-to-end project management experience, so share those success stories that demonstrate your expertise!
Be Clear and Concise:Keep your application clear and concise. Use straightforward language to explain your technical skills and experiences. Remember, we want to understand your background without getting lost in jargon!
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at World of Books
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Microsoft 365, Active Directory, and Hyper-V. Be ready to discuss your hands-on experience with these technologies, as well as any complex IT projects you've managed. This will show that you're not just familiar with the tools, but that you can truly leverage them in a real-world setting.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved infrastructure issues in the past. Think about times when you had to troubleshoot advanced hardware or software problems. Highlight your approach to problem-solving and how you ensure systems are secure and stable, as this aligns perfectly with what they’re looking for.
✨Communicate Clearly and Confidently
Since you'll need to translate technical details for non-technical colleagues, practice explaining complex concepts in simple terms. During the interview, focus on being clear and concise in your responses. This will demonstrate your ability to communicate effectively across different teams, which is crucial for the role.
✨Emphasise Your Collaborative Spirit
World of Books values teamwork, so be prepared to discuss how you've worked collaboratively on IT projects in the past. Share examples of how you've brought others along in your projects and how you’ve contributed to a positive team environment. This will show that you’re not just self-sufficient, but also a great team player.
