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For Companies At a Glance
- Tasks: Support our donors with top-notch service and manage their enquiries.
- Company: Join World Land Trust, a leader in conservation efforts worldwide.
- Benefits: Enjoy a supportive team culture and the chance to make a real impact.
- Why this job: Be part of a mission-driven team that values your contributions and cares for the planet.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Apply by 19 August 2025; interviews on 04 September 2025.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Supporter Care Assistant
£18,960 per annum
Part-time (28 hours per week)
Halesworth, Suffolk
Working with World Land Trust
The Supporter Care team provides support across the Development Team and our income streams to ensure that donors are responded to with the highest standard of stewardship, donations are processed in a timely and accurate manner, and the Customer Relationship Management (CRM) system is fit for purpose with data in line with GDPR and data protection guidelines. The delivery of outstanding customer service to our many supporters remains the focus of our efforts and at the heart of the role.
Who we’re looking for
As a key member of the Supporter Care team, you’ll play a vital role in ensuring our Friends Programme supporters receive outstanding service. From managing donor enquiries to maintaining accurate records and supporting income reconciliation, your work will directly contribute to the success of our conservation mission.
We’re looking for someone who brings a friendly, professional approach to customer service, with strong communication and organisational skills. You should be confident working both independently and as part of a team, with a keen eye for detail and a methodical approach to managing data. Competent in Microsoft Office with an excellent level of numeracy is essential, with experience in using a database or CRM system a bonus. Most importantly, you’ll care about our mission and be eager to contribute to a positive and supportive team culture.
We recognise the benefits of a diverse workforce, bringing new perspectives and different experiences into the workplace. Our aim is to be an inclusive employer, providing a welcoming and supportive environment for all staff, where staff can be the best they can be. We recognise that we are underrepresented in some groups, so welcome and encourage applications from minority ethnicities, those with disabilities, and all gender identities. What’s important to us in this process is your skills, knowledge and experience to enable you to do the job and that is where our focus will be to find our next new team member!
Applications
For the full application pack including job description, person specification, our terms and conditions and details on how to apply, please visit our website.
Closing date: 9am on Tuesday 19 August 2025.
Interviews are expected to be held on Thursday 4 September 2025.
Please note that the closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications.
Supporter Care Assistant employer: World Land Trust
Contact Detail:
World Land Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Assistant
✨Tip Number 1
Familiarise yourself with the World Land Trust's mission and values. Understanding their conservation efforts will not only help you align your answers during interviews but also demonstrate your genuine interest in their work.
✨Tip Number 2
Brush up on your customer service skills. Since this role focuses heavily on supporter care, think of examples from your past experiences where you provided exceptional service or resolved issues effectively.
✨Tip Number 3
Get comfortable with CRM systems. If you have experience with any database or CRM software, be ready to discuss it. If not, consider exploring some basic tutorials online to understand how they function.
✨Tip Number 4
Prepare to showcase your organisational skills. Think of specific instances where you managed multiple tasks or maintained accurate records, as these are crucial for the Supporter Care Assistant role.
We think you need these skills to ace Supporter Care Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Supporter Care Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a compelling personal statement that showcases your passion for customer service and conservation. Mention specific experiences that demonstrate your strong communication and organisational skills.
Highlight Relevant Skills: Make sure to emphasise your proficiency in Microsoft Office and any experience you have with CRM systems. Provide examples of how you've used these skills in previous roles to manage data effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at World Land Trust
✨Show Your Passion for Conservation
Make sure to express your enthusiasm for the mission of the World Land Trust. Share any personal experiences or interests related to conservation, as this will demonstrate your genuine commitment to the role.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Be ready to discuss specific situations where you resolved issues or went above and beyond for a customer, as this aligns with the core responsibilities of the Supporter Care Assistant.
✨Demonstrate Your Organisational Skills
Since the role requires strong organisational abilities, think of instances where you've successfully managed multiple tasks or maintained accurate records. Discuss your methods for staying organised and ensuring data accuracy, especially in relation to CRM systems.
✨Be Ready to Discuss Data Management
Familiarise yourself with GDPR and data protection guidelines, as these are crucial for the role. Be prepared to talk about your experience with databases or CRM systems, and how you ensure compliance with data management standards.