UK Programme Data Analyst in London

World Jewish Relief provides life-saving and life-changing action to people in crisis around the world. We work with our trusted local partners to help people survive the consequences of conflict and disaster, to thrive and rebuild their lives. We deliver programmes using our expertise, with urgency to achieve maximum and sustainable impact for those within and beyond our community. Our UK Programmes team is focused on supporting refugees in the UK to integrate and rebuild their lives. Employment is considered to be the most critical element of successful refugee integration.

Over the last nine years we have built the Specialist Training and Employment Programme (STEP) to deliver high quality centred support, technical expertise, valued partnerships and outstanding outcomes. STEP provides a bespoke employment programme that addresses the complex barriers that refugees face when preparing for, and ultimately finding, work in the UK. We are now looking to recruit a Programme Data Analyst to join the team. You will be integral in all programme management, partnership management, and administrative tasks across UK Programmes. You will play a vital role in supporting the day-to-day management of the CRM database and customer digital journey as well as troubleshooting, data cleaning and preparing external and internal data reports.

Key responsibilities of the role include:

• Maintaining data quality on our CRM, spotting missing/incorrect values and working with colleagues and partners to fix source data.
• Implementing secure, efficient and compliant data collection systems, ensuring excellent data quality and integrity, cleaning data and eradicating errors.
• To be the first point of contact with our CRM provider to troubleshoot and implement developments.
• Leading on co-ordinating and working with our delivery partners to ensure they provide accurate and timely data and information for reporting.
• To prepare and facilitate all analytical reports for the UK Programme Team.
• To produce tailored visualisations and reports (using tools like Tableau, Power BI, and SQL) which meet the needs of technical and non-technical stakeholders.
• To work with internal and external stakeholders to understand data requirements, validate data and ensure accurate reporting.
• To monitor and audit data quality and ensure data quality standards.

You should have:

• Previous experience in a data analyst role.
• Good SQL or relational database experience.
• Knowledge of statistical methodologies and data analysis techniques.
• Knowledge of data visualisation tools such as Tableau and Power BI for creating compelling visual narratives.
• Experience supporting and working alongside delivery partners.
• Excellent numerical, data manipulation and analytical skills to process large datasets and produce reliable reports.
• Ability to work with CRM/case management systems.
• Ability to explain data issues clearly to non-technical teams.
• Presentation skills to present analysis in a visually appealing way that conveys complex data effectively to all audiences.
• Excellent written and verbal communication skills to clearly convey findings and solutions.
• Excellent problem-solving skills and a flexible approach to work.
• Strong organisation and time management skills to meet project deadlines.
• A solid understanding of safeguarding.
• An understanding of, and empathy with, the values and work of World Jewish Relief, specifically the circumstances of refugees.

Benefits

We offer a range of benefits including: 23 days holiday plus bank holidays and Jewish holidays. After 2 years’ service holiday entitlement increases to 25 days. Pension scheme – we contribute 5% to the World Jewish Relief pension scheme. Life Insurance – up to 3 times salary to nominated beneficiaries. Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies. Enhanced maternity & paternity pay. Employee Assistance Programme – free, confidential advice or support with any personal or work-related concerns or free counselling if needed. Season ticket / travel to work loan. Cycle to Work Scheme. On Friday the office closes at 3pm. We encourage flexible working and offer a range of flexible working options.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

How to apply

Please upload your CV and a cover letter which demonstrates your suitability for the role answering the following question in your cover letter: Why does this role appeal to you and how do you meet the criteria in the person specification? Interviews will be held remotely in week commencing 29th June.