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- Tasks: Manage and optimise our UK and US websites and email communications to engage supporters.
- Company: Join World Jewish Relief, a mission-driven organisation making a real difference globally.
- Benefits: Enjoy 23 days holiday, flexible working, and a supportive work environment.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Be part of a team that uses digital tools to drive social change and support those in need.
- Qualifications: Experience in digital engagement, website management, and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
World Jewish Relief provides life-saving and life-changing action to people in crisis around the world. We work with our trusted local partners to help people survive the consequences of conflict and disaster, to thrive and rebuild their lives. We deliver programmes using our expertise, with urgency to achieve maximum and sustainable impact for those within and beyond our community.
We are looking for a proactive and ambitious Digital Engagement Officer to join our Marketing and Communications team, reporting to the Head of Marketing. You will take ownership of our UK and US websites and support the delivery of our email communications. You will play a key role in developing and optimising our website and email communications, supporting the Head of Marketing to build brand awareness and drive customer acquisition to generate sustainable long term income. You will be someone who naturally spots opportunities for improvement, thinks creatively, and uses data and insight to evolve our digital channels. With a hands on and can do approach, you will help strengthen engagement, grow our supporter base, and bring our mission to life online.
Key responsibilities will include:
- Managing updates across the UK and US websites using WordPress for content updates, imagery, navigation and site structure as needed.
- Leading the development and optimisation of engaging website content to drive acquisition and effectively engage existing audiences.
- Monitoring website performance, accessibility, core web vitals, and overall site health, raising issues with developers as required.
- Analysing website traffic, user behaviour, and conversion performance to inform optimisation and improvement opportunities.
- Owning and optimising key digital user journeys, identifying friction points and driving conversion improvements across channels.
- Leading the planning, building, and delivery of all email communications for UK and US audiences.
- Developing and optimising automated email journeys using segmentation and behavioural triggers to improve engagement and retention.
- Reviewing and creating fresh, engaging email content that reflects user needs and organisational priorities.
- Managing our fundraising and event platforms, ensuring donation journeys are clear, user-friendly, and accessible.
You should have:
- Proven experience in a digital engagement role, preferably in the non-profit sector.
- Proven expertise managing website content (WordPress or similar).
- Proven expertise using Charity Digital Virtuous (or similar email platform).
- Experience in writing compelling and effective copy to engage specific audiences.
- Basic understanding of HTML/CSS.
- Strong understanding of UX principles, accessibility, and responsive design.
- Experience using analytics platforms (e.g. GA4, GTM).
- Understanding of GDPR, data privacy, and digital safeguarding.
- Ability to interpret data and use insights to guide improvements.
- Strong attention to detail and commitment to user-centered design.
- Excellent communication and stakeholder management skills, helping to translate content for digital channels.
- Strong organisational and project management skills.
- Creative, innovative, and proactive mindset, wanting to explore new ways to improve our digital channels.
- A commitment and empathy to the work and values of World Jewish Relief.
Benefits
- 23 days holiday plus bank holidays and Jewish holidays. After 2 years service holiday entitlement increases to 25 days.
- Pension scheme we contribute 5% to the World Jewish Relief pension scheme.
- Life Insurance up to 3 times salary to nominated beneficiaries.
- Health Cash Plan cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
- Enhanced maternity paternity pay.
- Employee Assistance Programme free, confidential advice or support with any personal or work related concerns or free counselling if needed.
- Season ticket / travel to work loan.
- Cycle to Work Scheme.
- On Friday the office closes at 3pm.
- We encourage flexible working and offer a range of flexible working options.
Equality, Diversity and Inclusion
World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must be committed to our faith based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.
How to apply
Please upload your CV and a cover letter which demonstrates your suitability for the role by answering the following question. Please explain your reasoning and draw on your experience where possible: Please provide a specific example where you have assessed the health of a website and describe the methods you used to analyse data and the actions you implemented as a result. Interviews will be held in week commencing 18th May.
Digital Engagement Officer employer: World Jewish Relief
Contact Detail:
World Jewish Relief Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Engagement Officer
✨Tip Number 1
Get to know the organisation inside out! Research World Jewish Relief's mission, values, and recent projects. This will not only help you tailor your conversations but also show your genuine interest in their work.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to digital engagement. Think about how your skills in website management and email communications can directly benefit their goals. Be ready to share specific examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and supporting their mission.
We think you need these skills to ace Digital Engagement Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Engagement Officer role. Highlight your experience with website management and email communications, as these are key aspects of the job. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about digital engagement and how your past experiences make you a great fit for World Jewish Relief. Don’t forget to answer the specific question we’ve asked!
Show Off Your Data Skills: Since data analysis is crucial for this role, be sure to include examples of how you've used data to improve website performance or user engagement in your application. We love seeing candidates who can back up their claims with solid evidence!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly. Plus, it shows you’re already engaged with our digital channels!
How to prepare for a job interview at World Jewish Relief
✨Know Your Digital Stuff
Make sure you brush up on your knowledge of website management and email communications. Familiarise yourself with WordPress, analytics platforms like GA4, and the basics of HTML/CSS. Being able to speak confidently about these tools will show that you're ready to hit the ground running.
✨Showcase Your Creativity
Prepare examples of how you've previously developed engaging content or optimised digital channels. Think about specific campaigns or projects where you spotted opportunities for improvement. This will demonstrate your proactive mindset and ability to think outside the box.
✨Data-Driven Decisions
Be ready to discuss how you've used data to inform your decisions in past roles. Bring examples of how you've analysed website traffic or user behaviour to drive improvements. This will highlight your analytical skills and commitment to user-centred design.
✨Align with Their Values
World Jewish Relief is all about justice, kindness, and repairing the world. Make sure you convey your understanding of their mission and values during the interview. Share personal stories or experiences that reflect your commitment to these principles, showing that you're not just a fit for the role, but also for the organisation.