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For Companies At a Glance
- Tasks: Welcome visitors, organise events, and provide guided tours of our horse sanctuary.
- Company: Join World Horse Welfare, a charity dedicated to improving the lives of horses globally.
- Benefits: Enjoy a flexible schedule, generous holiday, pension scheme, and health plan.
- Why this job: Be part of a compassionate team making a real difference while working in a fun environment.
- Qualifications: Friendly, organised, and proactive; horse knowledge is a plus!
- Other info: Flexible hours with weekend work; perfect for students or job-shares.
The predicted salary is between 17052 - 25476 £ per year.
Job Description
Penny Farm, Blackpool
Part time, permanent, 32 hours per week
Salary £21,315 per annum
World Horse Welfare is an international charity that improves the lives of horses in the UK and around the world through education, campaigning, and hands-on care.
Our Visitor Centre at Penny Farm just outside of Blackpool is looking for a friendly and highly organised person to welcome our visitors and supporters, ensuring they have a wonderful time whilst meeting the horses and ponies in our care. Voted one of the best places to go to and eat in the area, at Penny Farm we are proud to be able to offer a fantastic range of freshly home baked cakes alongside a range of light lunches, afternoon teas and much much more.
The main aim of the role is to ensure that all visitors have an enjoyable and informative experience, whilst assisting the Senior Centre Promotions Officer and Centre Manager with the organisation of a variety of events. We are looking for a friendly, approachable, outgoing person with the ability to communicate with people at all levels. You will be flexible, self-motivated and proactive. This role deals with enquiries relating to the hiring and use of centre’s facilities (indoor riding school and conference room) and the subsequent co-ordination of bookings, ensuring the arrangements meet all requirements. You will provide guided tours of the working farm, promote the charity’s membership schemes and ensure all promotional and display material, including merchandise, is up to date and presented professionally. A knowledge and experience of horses would be advantageous.
We are offering 32 hours per week over 4 days. It is operated on a flexible basis and would suit a job-share as weekend working is required. A flexible approach towards working hours is essential as some events can take place outside of normal working hours.
Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, compassionate leave, death in service of 4 x annual salary and a minimum of 31 days holiday (including bank holidays and a mandatory shutdown between Christmas and New Year).
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.
World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant will be expected to share these values.
Please visit our website to download the full job descriptions and person specification.
To apply for this position please send your CV and covering letter by clicking 'fast apply'.
Closing date for applications: Monday 18th August 2025
Visitor Centre Officer employer: WORLD HORSE WELFARE
Contact Detail:
WORLD HORSE WELFARE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Centre Officer
✨Tip Number 1
Familiarise yourself with World Horse Welfare's mission and values. Understanding their commitment to improving the lives of horses will help you connect with the organisation's goals during your interview.
✨Tip Number 2
Prepare to discuss your experience in customer service and event coordination. Highlight any relevant roles where you've successfully managed bookings or organised events, as these skills are crucial for the Visitor Centre Officer position.
✨Tip Number 3
Showcase your communication skills by engaging with the community. Attend local events or volunteer at similar organisations to gain experience and demonstrate your ability to interact with diverse groups of people.
✨Tip Number 4
If you have any knowledge or experience with horses, be sure to mention it. This can set you apart from other candidates and show your genuine interest in the role and the charity's work.
We think you need these skills to ace Visitor Centre Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Visitor Centre Officer position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with horses and your ability to engage with visitors. Mention specific experiences that demonstrate your organisational skills and friendly approach.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved customer service, event coordination, or working with animals. If you have experience in a similar environment, make sure to detail this to stand out.
Showcase Your Flexibility: Since the role requires flexibility in working hours, mention your availability and willingness to work weekends or outside normal hours. This shows your commitment and adaptability to the needs of the role.
How to prepare for a job interview at WORLD HORSE WELFARE
✨Show Your Passion for Horses
Since the role involves working with horses and ponies, it's essential to express your enthusiasm for these animals. Share any relevant experiences you have with horses, whether through volunteering, riding, or caring for them. This will demonstrate your genuine interest in the charity's mission.
✨Highlight Your Organisational Skills
As a Visitor Centre Officer, you'll need to manage bookings and events efficiently. Be prepared to discuss specific examples of how you've successfully organised events or managed multiple tasks in previous roles. This will showcase your ability to handle the responsibilities of the position.
✨Emphasise Your Communication Skills
The job requires interacting with visitors and supporters, so strong communication skills are a must. Practice articulating your thoughts clearly and confidently. Consider sharing instances where you've effectively communicated with diverse groups of people, as this will highlight your suitability for the role.
✨Demonstrate Flexibility and Proactivity
Given the flexible nature of the role, it's important to convey your willingness to adapt to changing circumstances. Discuss any experiences where you've had to be proactive or flexible in your work, especially in situations involving event planning or customer service.