Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome visitors, provide tours, and assist with event planning at our Visitor Centre.
- Company: Join World Horse Welfare, a charity dedicated to equine care and community engagement.
- Benefits: Enjoy 31 days holiday, a generous pension scheme, and health benefits.
- Why this job: Make a difference while engaging with visitors and supporting a great cause.
- Qualifications: Strong customer service skills and a passion for engaging with people.
- Other info: Flexible part-time hours with opportunities for personal growth and development.
The predicted salary is between 15986 - 22380 £ per year.
Hall Farm Visitor Centre, Norfolk
Permanent, Part Time, 24 hours per week
£15,986 per annum
We are looking for a Visitor Centre Officer to oversee the daily running of our Visitor Centre at Hall Farm which is located in Snetterton, Norfolk. The main aim of the role is to ensure that all visitors have an enjoyable and informative experience, whilst assisting the Senior Centre Promotions Officer and Centre Manager with the organisation of a variety of events. This role offers 24 hours per week every Wednesday, Saturday and Sunday.
Key Responsibilities:
- Welcome visitors and provide engaging guided tours
- Support event planning and coordination, including facility bookings and volunteer scheduling
- Maintain accurate promotional materials and ensure merchandise is well-presented and stocked
- Encourage visitor engagement through memberships and data collection
- Assist with café setup, cashing up, and end-of-day procedures
- Help recruit, train and support volunteers
- Carry out administrative tasks including banking, invoice processing and timesheet submission
About you:
We’re looking for someone with strong customer service experience, excellent communication and interpersonal skills, and the confidence to approach and engage with visitors at all levels. You’ll be highly organised, self-motivated, adaptable and have a professional, approachable manner. You’ll be able to work both independently and as part of a team as well as being able to ‘think on your feet’. Being trustworthy, reliable and having an interest in the charity’s aims are essential.
What we offer:
- Generous pension scheme and cash health plan
- Paid employee sickness absence scheme and compassionate leave
- Death in service benefit of 4x annual salary
- Minimum of 31 days holiday pro rata (including bank holidays and a Christmas shutdown)
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and the services we provide. We actively encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and people with disabilities. World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.
To apply for this position please send your CV and covering letter by clicking on the 'fast apply' button. Closing date: Tuesday 2nd December 2025.
Visitor Centre Officer in Norfolk employer: WORLD HORSE WELFARE
Contact Detail:
WORLD HORSE WELFARE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Centre Officer in Norfolk
✨Tip Number 1
Get to know the organisation! Before your interview, do a bit of research on Hall Farm and its values. This will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with visitors, think of examples from your past experiences where you've provided excellent service. Be ready to share these during your chat.
✨Tip Number 3
Show off your organisational skills! The job involves event planning and volunteer coordination, so be prepared to discuss how you manage tasks and keep everything running smoothly. A little storytelling goes a long way!
✨Tip Number 4
Don’t forget to highlight your adaptability! The role requires you to think on your feet, so share instances where you've successfully navigated unexpected challenges. It’ll show them you’re the right fit for the dynamic environment.
We think you need these skills to ace Visitor Centre Officer in Norfolk
Some tips for your application 🫡
Craft a Compelling CV: Make sure your CV highlights your customer service experience and any relevant skills. Tailor it to show how you can engage with visitors and support event planning, just like we do at StudySmarter!
Write a Personal Covering Letter: Your covering letter is your chance to shine! Share your passion for visitor engagement and how you align with our values. We love seeing personality, so don’t hold back!
Showcase Your Organisational Skills: In your application, mention specific examples of how you've managed tasks or events in the past. Being organised is key for this role, and we want to see that you can handle it like a pro!
Apply Through Our Website: Don’t forget to apply through our website using the 'fast apply' button! It’s the easiest way for us to receive your application and get you on the path to joining our team.
How to prepare for a job interview at WORLD HORSE WELFARE
✨Know the Centre Inside Out
Before your interview, make sure you research Hall Farm Visitor Centre thoroughly. Familiarise yourself with its history, key events, and any recent news. This will not only show your genuine interest but also help you answer questions about how you can enhance visitor experiences.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer interaction, prepare examples from your past experiences where you provided excellent service. Think of specific situations where you went above and beyond to ensure a positive experience for visitors or customers.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so be ready to discuss how you manage multiple tasks. Share examples of how you've successfully coordinated events or managed schedules in previous roles, highlighting your ability to stay organised under pressure.
✨Engage with Their Values
World Horse Welfare values compassion and forward-thinking. During your interview, express your alignment with these values. Share your passion for animal welfare and community engagement, and how you can contribute to their mission as a Visitor Centre Officer.