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- Tasks: Lead the implementation of a new Dynamics 365 CRM system to enhance supporter engagement.
- Company: Join a forward-thinking charity dedicated to making a difference.
- Benefits: Generous pension, health plan, 31+ days holiday, and flexible working options.
- Why this job: Make a real impact in fundraising while utilising your CRM expertise.
- Qualifications: Advanced knowledge of Microsoft Dynamics 365 and strong communication skills required.
- Other info: Remote work with occasional travel to Norfolk for team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Microsoft Dynamics 365 CRM expert looking for a role where your skills make a real difference? We are on an exciting journey to implement a brand-new Dynamics 365 CRM system and are seeking an experienced CRM Manager to support and maintain the system which will transform how we connect with our supporters and deliver impactful fundraising campaigns.
About the role
This is a pivotal role in shaping the future of our supporter engagement. You will take ownership of our CRM strategy and management, ensuring data quality and seamless processes that empower our fundraising and communications teams. Through your proven Dynamics 365 CRM skills and experience, you will also lead the charity's CRM business processes and data quality, collaborating with the key stakeholders across the charity.
This position is based remotely, but there is also an option to work on a hybrid basis at our head office in Norfolk. Where working remotely, you will be required to attend the charity's head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.
About you
You will have advanced knowledge of Microsoft Dynamics 365 and experience configuring and optimising CRM systems. Skilled in the Power Platform (Power Automate, Power Apps, Power BI), you combine strong technical ability with excellent communication skills, making complex information clear for non-technical colleagues. Highly organised and detail-oriented, you manage workloads effectively under pressure and build positive relationships across teams. A good understanding of data protection and compliance is essential, and experience in a fundraising or charity environment is desirable.
What we offer
Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days' holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications for all of our vacancies from under-represented groups, particularly ethnically diverse communities, LGBTQ+, and people with disabilities. World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.
Closing date Friday 30th of January
Interview date Tuesday 10th of February
CRM Manager in London employer: WORLD HORSE WELFARE
Contact Detail:
WORLD HORSE WELFARE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector or CRM space. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work with Microsoft Dynamics 365, bring them along to interviews. It’s a great way to demonstrate your expertise.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d tackle common challenges in CRM management and be ready to share your strategies. This shows you’re not just knowledgeable but also proactive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace CRM Manager in London
Some tips for your application 🫡
Show Off Your CRM Skills: Make sure to highlight your expertise in Microsoft Dynamics 365 and any relevant experience you have. We want to see how your skills can make a real difference in our CRM strategy!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your experience and how it relates to the role. Remember, we love seeing complex info made simple!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the CRM Manager role. Show us why you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need there!
How to prepare for a job interview at WORLD HORSE WELFARE
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your Microsoft Dynamics 365 knowledge before the interview. Be ready to discuss specific features and functionalities you've worked with, as well as how you've optimised CRM systems in the past. This will show that you're not just familiar with the platform, but that you can truly leverage it to make a difference.
✨Showcase Your Communication Skills
Since you'll be working with non-technical colleagues, it's crucial to demonstrate your ability to communicate complex information clearly. Prepare examples of how you've successfully explained technical concepts to different stakeholders. This will highlight your strong communication skills and your ability to foster collaboration.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to CRM management or data quality. Think about past experiences where you've faced challenges and how you overcame them. This will help you illustrate your problem-solving skills and your approach to maintaining data integrity.
✨Understand the Charity's Values
Familiarise yourself with the charity's mission and values, especially their commitment to equality and diversity. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals. This will show that you're not only a fit for the role but also for the organisation's culture.
