At a Glance
- Tasks: Shape and improve digital services for a charitable cause while coordinating teams and projects.
- Company: Join World Horse Welfare's innovative Digital team, working remotely with a meaningful mission.
- Benefits: Flexible remote work, competitive salary, and the chance to make a real difference.
- Other info: Opportunity for personal growth in a collaborative environment with a focus on impact.
- Why this job: Be a key player in transforming digital services that support animal welfare.
- Qualifications: Experience in managing digital programmes and excellent stakeholder management skills.
We are seeking a Digital Product Owner to join World Horse Welfare's Digital team based remotely on a 12 month fixed-term basis, working 40 hours per week Monday to Friday 8.30am to 5pm. You will help shape, deliver and continuously improve digital services that support our charitable work. You will work closely with the Head of Digital, coordinating and overseeing the delivery of World Horse Welfare’s digital roadmap, ensuring that projects, teams and suppliers are aligned around clear priorities, timelines and dependencies.
This role acts as the connective point between Digital, Fundraising, Communications, Data, IT, UK and International Operations and external suppliers — ensuring that work is sequenced effectively, risks are managed early, and progress is communicated clearly. This position is based remotely; however, you will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation. You must be a resident of the United Kingdom with all the necessary legislative ‘right to work’ documentation.
Key working relationships
- Head of Digital (strategic lead)
- CRM Manager
- Project delivery leads (website, GoDonate, Gifted, Clue)
- Fundraising & Communications leads
- Data & IT teams
- Data Protection Officer
- External suppliers and agencies
Key tasks and responsibilities
Programme Planning & Governance
- Maintain and update the digital roadmap, ensuring clear sequencing, prioritisation and resourcing.
- Run programme-level governance including reporting cycles, decision logs and RAID management.
- Ensure all workstreams follow a consistent delivery approach with clear ownership and accountability.
Cross‑Team Coordination
- Align Digital, Fundraising, Comms, Data, IT and Field Ops around shared timelines and dependencies.
- Facilitate cross‑functional workshops, planning sessions and retrospectives.
- Ensure teams understand how their work fits into the wider programme and where dependencies sit.
Delivery Assurance
- Track progress across major digital projects, including: CRM integrations and data flows — support high‑level requirements, documentation and cross‑team alignment for CRM Phase 2 (and future enhancements), ensuring continuity of knowledge and clear sequencing of work, while the CRM Manager retains platform ownership.
- Clue database development and governance.
- Data governance and platform consolidation.
- Identify risks early and drive mitigation plans.
- Ensure suppliers deliver to agreed scope, budget and timelines.
Reporting & Insight
- Produce clear, consistent reporting for Directors and Trustees.
- Translate technical updates into accessible, decision‑ready summaries.
- Maintain a single source of truth for programme status and documentation.
Standards & Ways of Working
- Embed consistent processes for planning, change control, documentation and handover.
- Support the Head of Digital in establishing governance frameworks (policy/governance/guidance).
- Ensure teams follow agreed processes for testing, sign‑off and release.
About you
Experience
- Proven track record in managing multi‑workstream digital or technology programmes.
- Strong governance, planning and RAID management.
- Excellent stakeholder management across technical and non‑technical teams.
- Working knowledge of CRM, CMS, data and digital platforms.
- Expertise in managing external suppliers.
- Experience working within digital transformation environments.
Skills and Personal Attributes
- Collaborative and relationship‑driven.
- Calm under pressure.
- Able to influence without authority.
- Highly organised and structured.
- Strong communicator.
Apply today. Please provide a CV and a covering letter explaining your relevant experience and why you’re interested in this role. Closing date: Sunday 14th June 2026.
Digital Product Owner employer: WORLD HORSE WELFARE
World Horse Welfare is an exceptional employer that fosters a collaborative and mission-driven work culture, allowing you to make a meaningful impact in the charitable sector. With opportunities for professional growth and development, you will be part of a dedicated team that values innovation and teamwork, all while enjoying the flexibility of remote work. The role of Digital Product Owner not only offers the chance to shape digital services but also provides a supportive environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Product Owner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to World Horse Welfare. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to digital product ownership. Think about how your experience aligns with their needs, and be ready to share specific examples of your past successes.
✨Tip Number 3
Show your passion for the cause! Research World Horse Welfare and be ready to discuss how your skills can help them achieve their mission. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Digital Product Owner
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Digital Product Owner role. Highlight your experience in managing digital projects and working with cross-functional teams. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of digital services and their impact on charitable work.
Showcase Your Stakeholder Management Skills:In both your CV and cover letter, emphasise your experience in stakeholder management. We’re looking for someone who can effectively communicate and coordinate across various teams, so share examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at WORLD HORSE WELFARE
✨Know the Digital Landscape
Familiarise yourself with the latest trends in digital product management and how they apply to charitable organisations. Research World Horse Welfare’s digital initiatives and think about how your experience aligns with their goals.
✨Showcase Your Stakeholder Management Skills
Prepare examples that demonstrate your ability to manage relationships across various teams, especially between technical and non-technical stakeholders. Highlight instances where you successfully facilitated cross-functional collaboration.
✨Be Ready to Discuss Governance and Planning
Brush up on your knowledge of governance frameworks and planning methodologies. Be prepared to discuss how you've implemented these in past roles, particularly in managing multi-workstream projects.
✨Communicate Clearly and Confidently
Practice translating complex technical concepts into simple, accessible language. During the interview, aim to convey your ideas clearly, as effective communication is key in this role, especially when reporting to Directors and Trustees.
