At a Glance
- Tasks: Lead the implementation of a new Dynamics 365 CRM system to enhance supporter engagement.
- Company: Join World Horse Welfare, a forward-thinking charity dedicated to making a difference.
- Benefits: Enjoy 31+ days holiday, generous pension, health plan, and flexible remote work options.
- Other info: Embrace a culture of equality and diversity while enjoying excellent career growth opportunities.
- Why this job: Make a real impact in fundraising while working with cutting-edge CRM technology.
- Qualifications: Expertise in Microsoft Dynamics 365 and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Microsoft Dynamics 365 CRM expert looking for a role where your skills make a real difference? We’re on an exciting journey to implement a brand-new Dynamics 365 CRM system and are seeking an experienced CRM Manager to support and maintain the system which will transform how we connect with our supporters and deliver impactful fundraising campaigns.
About the role
This is a pivotal role in shaping the future of our supporter engagement. You’ll take ownership of our CRM strategy and management, ensuring data quality and seamless processes that empower our fundraising and communications teams. Through your proven Dynamics 365 CRM skills and experience, you will also lead the charity’s CRM business processes and data quality, collaborating with the key stakeholders across the charity. This position is based remotely, but there is also an option to work on a hybrid basis at our head office in Norfolk. Where working remotely, you will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.
About you
You’ll have advanced knowledge of Microsoft Dynamics 365 and experience configuring and optimising CRM systems. Skilled in the Power Platform (Power Automate, Power Apps, Power BI), you combine strong technical ability with excellent communication skills, making complex information clear for non‑technical colleagues. Highly organised and detail‑oriented, you manage workloads effectively under pressure and build positive relationships across teams. A good understanding of data protection and compliance is essential, and experience in a fundraising or charity environment is desirable.
What we offer
Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications for all of our vacancies from under‑represented groups, particularly ethnically diverse communities, LGBTQ+, and people with disabilities. World Horse Welfare takes great pride in being realistic, compassionate and forward‑thinking and the successful applicant for any of our vacancies will be expected to share these values.
Closing date Friday 30th of January
Interview date Tuesday 10th of February
Please click on the apply button to access and view the attached Job Description and Person Specification.
CRM Manager employer: World Horse Welfare
At Glenda Spooner Farm, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment where your passion for food and customer service can truly shine. With flexible working hours, opportunities for personal growth, and the unique benefit of free shared onsite accommodation, we ensure that our Kitchen Supervisor role not only provides meaningful employment but also fosters a sense of community among our team members. Join us in creating memorable experiences for our visitors while enjoying the beautiful Somerset countryside.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager
✨Get Involved with Local Charities
Dive into the local fundraising scene in your area! Volunteer for events or get involved with committees at organisations you admire. Not only will you gain experience, but you'll also make connections that could lead to that coveted full-time role at places like World Horse Welfare.
✨Network through Fundraising Events
Attend fundraising galas, charity auctions, and networking events. These gatherings are perfect for meeting industry professionals and perhaps even landing an interview on the spot. Plus, if you mention how you love the mission of World Horse Welfare, you’ll definitely make an impression!
✨Leverage LinkedIn for Connections
Don’t just sit back; actively connect with fundraisers on LinkedIn! Join groups related to fundraising development and share your insights or experiences, which can position you as a knowledgeable candidate for full-time roles. This is a platform where visibility really counts in our industry.
✨Showcase Your Passion through Content
Consider writing articles or creating posts about fundraising strategies, non-profit success stories, or your experiences in the field. Sharing this content can help establish your expertise and draw attention to yourself for full-time positions like that at World Horse Welfare. It’s all about being visible and passionate!
We think you need these skills to ace CRM Manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the world of fundraising, we want to see your genuine enthusiasm for the mission that World Horse Welfare supports. Be sure to weave in your personal connection to the cause in your cover letter. This isn't just a job for us; it's about making a difference, so let your passion shine through!
Highlight Relevant Experience:In your CV, focus on any past experience related to fundraising, community engagement, or donor relations. If you've organised events or developed marketing materials for a charity, make sure we see it front and centre. Quantify your achievements where possible—donor retention rates or funds raised can make a huge impact!
Use Engaging Language:When crafting your application, use engaging language that reflects the tone and values of World Horse Welfare. We're looking for enthusiasm and creativity in how you present your experience. This is especially key in fundraising, where storytelling can connect potential donors with our mission.
Tailor Your Application:One size does not fit all! Make sure to tailor your CV and cover letter specifically for the CRM Manager role at World Horse Welfare. Research us to understand our specific initiatives and align your skills with our goals. A personalised approach shows that you’re genuinely interested and willing to put in the effort—qualities we absolutely love!
How to prepare for a job interview at World Horse Welfare
✨Display Your Passion for the Cause
Let’s face it, fundraising is all about passion! Show up to your interview with genuine enthusiasm for the mission of World Horse Welfare. Share specific experiences that demonstrate your commitment to similar causes, and don't shy away from discussing why this role and this organisation matter to you.
✨Know Your Fundraising Strategies
Brush up on different fundraising strategies and tools that are common in the industry, such as grant writing, event planning, or online campaigns. Be prepared to discuss which methods you've used successfully before and how they could translate to your work at World Horse Welfare.
✨Be Ready for Scenarios and Challenges
Expect scenario-based questions where you’ll have to talk about how you’d tackle potential challenges in fundraising. Whether it’s overcoming donor objections or streamlining donor processes, think about examples from your past that showcase your problem-solving skills.
✨Emphasise Collaboration and Network Building
Fundraising is rarely a solo effort; collaborative skills are key! Talk about how you've worked with different teams to achieve fundraising goals, and mention any networks you have that could be beneficial for World Horse Welfare. This shows you're not only a lone wolf but a team player with valuable connections.
