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- Tasks: Lead the implementation of a new Dynamics 365 CRM system to enhance supporter engagement.
- Company: Join World Horse Welfare, a forward-thinking charity dedicated to making a difference.
- Benefits: Enjoy 31+ days holiday, generous pension, health plan, and flexible remote work options.
- Why this job: Make a real impact in fundraising while working with cutting-edge CRM technology.
- Qualifications: Expertise in Microsoft Dynamics 365 and strong communication skills are essential.
- Other info: Embrace a culture of equality and diversity while enjoying excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you a Microsoft Dynamics 365 CRM expert looking for a role where your skills make a real difference? We’re on an exciting journey to implement a brand-new Dynamics 365 CRM system and are seeking an experienced CRM Manager to support and maintain the system which will transform how we connect with our supporters and deliver impactful fundraising campaigns.
About the role
This is a pivotal role in shaping the future of our supporter engagement. You’ll take ownership of our CRM strategy and management, ensuring data quality and seamless processes that empower our fundraising and communications teams. Through your proven Dynamics 365 CRM skills and experience, you will also lead the charity’s CRM business processes and data quality, collaborating with the key stakeholders across the charity. This position is based remotely, but there is also an option to work on a hybrid basis at our head office in Norfolk. Where working remotely, you will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.
About you
You’ll have advanced knowledge of Microsoft Dynamics 365 and experience configuring and optimising CRM systems. Skilled in the Power Platform (Power Automate, Power Apps, Power BI), you combine strong technical ability with excellent communication skills, making complex information clear for non‑technical colleagues. Highly organised and detail‑oriented, you manage workloads effectively under pressure and build positive relationships across teams. A good understanding of data protection and compliance is essential, and experience in a fundraising or charity environment is desirable.
What we offer
Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications for all of our vacancies from under‑represented groups, particularly ethnically diverse communities, LGBTQ+, and people with disabilities. World Horse Welfare takes great pride in being realistic, compassionate and forward‑thinking and the successful applicant for any of our vacancies will be expected to share these values.
Closing date Friday 30th of January
Interview date Tuesday 10th of February
Please click on the apply button to access and view the attached Job Description and Person Specification.
CRM Manager employer: WORLD HORSE WELFARE
Contact Detail:
WORLD HORSE WELFARE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector or CRM space. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work with Microsoft Dynamics 365, bring them along to interviews. It’s a great way to demonstrate your expertise and make a lasting impression.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common interview questions related to CRM management and data quality. We want you to feel confident and ready to showcase your knowledge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace CRM Manager
Some tips for your application 🫡
Show Off Your CRM Skills: Make sure to highlight your expertise in Microsoft Dynamics 365 and any relevant experience you have. We want to see how your skills can make a real difference in our CRM strategy!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the CRM Manager role. We love seeing candidates who take this extra step.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that communicate your experience and skills without unnecessary fluff.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WORLD HORSE WELFARE
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your Microsoft Dynamics 365 knowledge before the interview. Be ready to discuss specific features and functionalities you've worked with, as well as how you've optimised CRM systems in the past. This will show that you're not just familiar with the software, but that you can truly leverage it to make a difference.
✨Showcase Your Communication Skills
Since you'll be working with non-technical colleagues, it's crucial to demonstrate your ability to explain complex information clearly. Prepare examples of how you've successfully communicated technical concepts in previous roles, especially in a fundraising or charity context. This will highlight your interpersonal skills and your fit for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations related to CRM management and data quality. Think about challenges you've faced in the past and how you overcame them. This will help you illustrate your problem-solving skills and your ability to manage workloads effectively under pressure.
✨Understand Data Protection and Compliance
Given the importance of data protection in this role, be prepared to discuss your understanding of compliance regulations. Familiarise yourself with relevant laws and best practices, and be ready to share how you've ensured data quality and security in your previous positions. This will demonstrate your commitment to maintaining high standards in CRM management.
