Onsite Support Manager (Trip Support)
Location: Luton Airport
Overview
World Fuel is seeking an experienced aviation professional to manage onsite operations and customer engagement within our Business Aviation Services team. This is a highly visible, client‑facing role based at the airport, where you will act as the central point of coordination for flight support services, vendor relationships, and customer experience. You will play a key role in delivering a seamless operational experience while supporting commercial growth across the region.
Why Join World Fuel
- Work at the center of aviation operations, supporting high‑value global clients
- Be part of a fast‑paced, international environment with strong growth potential
- Make a direct impact on customer experience, operational delivery, and commercial performance
Key Responsibilities
- Coordinate flight planning, slot management, and trip support services for key customers
- Act as the primary onsite liaison between customers, FBOs, and airport service providers
- Oversee delivery of services for inbound flights arranged by global teams
- Build and maintain strong relationships with vendors, ensuring high service standards
- Meet and support customers onsite, providing a high‑touch, service‑driven experience
- Identify and introduce opportunities to expand services and support commercial growth
- Support fuel order coordination and ensure efficient execution of transactions
- Represent sales teams onsite, assisting with client engagement and relationship management
- Contribute to continuous improvement of operations, service delivery, and customer satisfaction
Requirements
- Experience within an aviation operations or airport‑based environment
- Strong understanding of business aviation operations and trip support services
- Exposure to requirements across multiple aircraft types (business and commercial aviation preferred)
- Experience supporting international flight operations across multiple regions
- Proven ability to manage customer and vendor relationships in a fast‑paced environment
- Commercial awareness with a demonstrated ability to support revenue‑generating activities
- Strong communication, problem‑solving, and organizational skills
- Ability to work onsite and adapt to operational schedules
What Sets You Apart
- Customer‑first mindset with a proactive, solution‑oriented approach
- Ability to operate calmly and effectively in a dynamic, time‑sensitive environment
- Strong attention to detail and ownership of the end‑to‑end customer experience
- Collaborative approach when working across global teams
Additional Information
- Role is fully onsite at a London airport location
- Flexibility is required based on flight schedules and operational needs
World Fuel Services Europe, Ltd.
