At a Glance
- Tasks: Coordinate flight planning and provide top-notch onsite support for key customers.
- Company: Join a leading aviation services company with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role at a London airport with great career advancement potential.
- Why this job: Be the face of our service, making a real impact in the aviation industry.
- Qualifications: Experience in aviation operations and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Responsibilities
- Coordinate flight planning, slot management, and trip support services for key customers.
- Act as the primary onsite liaison between customers, FBOs, and airport service providers.
- Oversee delivery of services for inbound flights arranged by global teams.
- Build and maintain strong relationships with vendors, ensuring high service standards.
- Meet and support customers onsite, providing a high-touch, service-driven experience.
- Identify and introduce opportunities to expand services and support commercial growth.
- Support fuel order coordination and ensure efficient execution of transactions.
- Represent sales teams onsite, assisting with client engagement and relationship management.
- Contribute to continuous improvement of operations, service delivery, and customer satisfaction.
Requirements
- Experience within an aviation operations or airport-based environment.
- Strong understanding of business aviation operations and trip support services.
- Strong understanding of commercial, cargo and military operations and trip support services.
- Exposure to requirements across multiple aircraft types (business, commercial, cargo, and military aviation preferred).
- Experience supporting international flight operations across multiple regions.
- Proven ability to manage customer and vendor relationships in a fast-paced environment.
- Business awareness with a demonstrated ability to support revenue-generating activities.
- Strong communication, problem-solving, and organizational skills.
- Ability to work onsite and adapt to operational schedules.
- Extensive knowledge of greater local region and surrounding airports.
What Sets You Apart
- Customer-first mindset with a proactive, solution-oriented approach.
- Ability to operate calmly and effectively in a dynamic, time-sensitive environment.
- Strong attention to detail and ownership of the end-to-end customer experience.
- Collaborative approach when working across global teams.
Additional Information
- Role is fully onsite at a London airport location.
- Flexibility is required based on flight schedules and operational needs.
Senior Manager, Onsite Support in Luton employer: World Fuel Services
At World Fuel, we pride ourselves on being an exceptional employer, fostering a high-performance culture that thrives on collaboration and innovation. As a Supply Support Analyst in London, you'll be part of a dynamic team that values your contributions and offers opportunities for professional growth while working across diverse European markets. Join us to enhance your skills in a supportive environment where your analytical talents can drive meaningful improvements in our supply chain operations.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Onsite Support in Luton
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like World Fuel Services.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by World Fuel Services. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Senior Manager, Onsite Support in Luton
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at World Fuel Services, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at World Fuel Services and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into World Fuel Services. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at World Fuel Services
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at World Fuel Services.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to World Fuel Services.
